Getting Started

General

  1. What’s a Hub iD?
    1. More info on Hub iD
    2. Sign up for a Hub iD account
       
  2. How do I update my email or password?
    1. Log in to your Hub iD Account with your Hub iD at www.starhub.com/hubid
    2. If your Hub iD is an email address:
      Go to ‘Update Profile’ and update your Hub iD with a valid email address
    3. If your Hub iD is a not an email address:
      Go to My Account followed by ‘Settings’
       
  3. Must I have a credit card to buy from the Online Store?
    We accept both debit and credit cards (MasterCard and VISA) issued by banks in Singapore for payments made in the StarHub Online Store. Service-related StarHub subscriptions will be charged to your StarHub bill.

 

Mobile

  1. How do I make online purchases in the Mobile Store?
    1. Visit the StarHub Mobile Store to browse for the product(s) you want
    2. Select your desired product, then 'Choose plan' when you're ready to order
    3. Log in to your Hub iD account
      1. More info on Hub ID
      2. Sign up for a Hub iD account
    4. Choose your product and customise your order
    5. Review your order in Shopping Cart
    6. Confirm your order and proceed to check out
    7. Enter your delivery address and select your preferred delivery date
    8. Accept Terms & Conditions
    9. Fill in your payment details and confirm payment
    10. An Order Confirmation email will be sent to you after the above steps
    11. Send in the required documents for validation purposes. Please refer to the following for more details:
      1. For Singapore Citizens/Permanent Residents:
        1. Send a copy of your NRIC to weborder@starhub.com
        2. State your Order Confirmation ID in your email subject
      2. For Foreigners:
        1. Please send the following documents to weborder@starhub.com:
        2. A copy of your Passport or any Photo ID^ (e.g. Employment Pass, Diplomatic Pass, EntrePass, Training Visit Pass, Work Permit, Student Pass, etc.)
        3. Proof of Billing Address* (e.g. Utility bill, bank statement with your address)
      3. The following applies for both Singapore Citizens/Permanent Residents and Foreigners:
        1. Proof of Billing Address*(e.g. Utility bill, bank statement with your address)
        2. We can only process your order after receiving the requested documentation
        3. Delivery dates and times are subject to change
        4. A service deposit of $200 or $800 may apply for Foreigners
        5. Please present a copy of this Order Confirmation and an original copy of your NRIC/FIN to our delivery personnel upon delivery

* Applicable for New Sign-Up only
^ Applicable for both New Sign-Up and Recontract transactions

Please speak to us via Live Chat for any further assistance

 

  1. What can I buy in the Mobile Store?
    You can now buy handsets and tablets that come with our Mobile Plans. We regularly update our Mobile Store with new products and services. So do check back!

 

Broadband

  1. How do I make online purchases in the Broadband Store?
    1. Visit the StarHub Broadband Store to browse for the product(s) you want
    2. Select your desired Fibre Plan or Deal, then ‘Subscribe Now’ when you're ready to order
    3. Log in to your Hub iD account
      1. More info on Hub iD 
      2. Sign up for a Hub iD account
    4. Customise your order
      1. Confirm your delivery address and selected Plan or Deal
      2. Select your Fibre router or purchase an additional device
      3. Select your preferred Value-Added Services
      4. Select your delivery options
    5. Review your order in Shopping Cart before proceeding to check out
    6. Accept all Terms & Conditions
    7. Submit your order
    8. An Order Confirmation email will be sent to you after the above steps
       
  1. The following applies for both Singapore Citizens/Permanent Residents and Foreigners:
    1. A service deposit of $200 or $800 may apply for Foreigners
    2. Please present a copy of this Order Confirmation and an original copy of your NRIC/FIN to our delivery personnel upon deliver

      Please speak to us via Live Chat for any further assistance
       
  2. What can I buy in the Broadband Store?
    You can now subscribe to Fibre Broadband Plans and Deals (Plans bundled with a Gadget like a laptop, smartphone or tablet). We regularly update our Broadband Store with new offers. So do check back!
 

TV

  1. How do I make online purchases in the TV Store?
    1. Visit the StarHub TV Store to browse for the product(s) you want
    2. Select your desired Combo Packs, or HD Packs, then ‘Subscribe Now’ when you're ready to order
    3. Log in to your Hub iD account
      1. More info on Hub iD
      2. Sign up for a Hub iD account
    4. Customise your order
      1. Select 3 of 7 Basic Tiers
      2. Select any Add-On Packs/channels
      3. Select FreeView
      4. Confirm your address where installation will take place
      5. Choose between Fibre TV or Cable TV
      6. Select subscription as a new plan or recontract to the existing plan
      7. Choose the set-top box that you require
      8. Select your delivery options
    5. Review your order in Shopping Cart before proceeding to check out
    6. Accept all Terms & Conditions
    7. Submit your order
    8. An Order Confirmation email will be sent to you after the above steps
       
  2. The following applies for both Singapore Citizens/Permanent Residents and Foreigners:
    1. A service deposit of $250 may apply for Foreigners
    2. Please present a copy of this Order Confirmation and an original copy of your NRIC/FIN to our delivery personnel upon deliver
       
  3. What can I buy in the TV Store?
    You can now subscribe to TV Combo Packs, HD Packs , Add-On Packs and channels/channel groups. We regularly update our TVStore with new offers. So do check back!