Delivery

General

  1. What are the delivery charges like?
    As a StarHub Online Store customer, you can enjoy our delivery service for free.

  2. What are your delivery times?  
    Our delivery schedule for TV and Fibre Broadband is arranged in blocks as follows:
    1. 9.00am to 11.00am
    2. 11.00am to 1.00pm
    3. 2:00pm to 4:00pm
    4. 4.00pm to 6.00pm
    5. 6.30pm to 8.30pm

    And our delivery schedule for Mobile is arranged in blocks as follows:
    1. 11.00am to 1.00pm
    2. 2:00pm to 4:00pm
    3. 4.00pm to 6.00pm
    4. 6.30pm to 8.30pm
    5. 8.30pm to 10.30pm
       
  3. Do I have to be present at the time of delivery?
    Yes, you need to be present at the time of delivery to sign and accept the purchase. We will need your Proof of Identification (NRIC/FIN or passport) in order to proceed with the installation or delivery of your item(s). Please ensure that your personal particulars provided at the point of purchase are the same as what is given at the point of delivery, to minimise any inconvenience.

  4. Can I appoint an authorised party to receive my purchases on my behalf if I am not available at the point of delivery?
    You are requested to personally receive delivery of your orders.
    For new customers, please note that authorisation is not allowed.
    For recontract customers, should you wish to have someone receive them on your behalf, please inform our staff in advance and arrange for the relevant documents available for verification by our colleague.
    1. Your original NRIC/FIN/passport*
    2. The original NRIC/FIN/passport* of the person receiving the items on your behalf.
      *Please note that photocopies will not be accepted.
       
  5. Am I able to receive equipment at the void deck or Office Lobby?
    No, the delivery/installation of the equipment needs to be done strictly at the delivery / installation address indicated at point of submission.

  6. Can I request to change my delivery date & time?
    You are not allowed to change your delivery date and time once your order is submitted successfully.

  7. Can I do self-collection?
    This option is currently unavailable. 
 

Mobile

  1. How long does it take to deliver an order I've placed online?
    Customers will be able to choose from a list of available delivery dates and times, during their purchase from our online store. 
 

Broadband

  1. How long does it take to deliver an order I've placed online?
    After your order is confirmed, we’ll call you to arrange for delivery and installation (if required), at your convenience.  

  2. Why can’t I select a delivery time for my Broadband order?
    You can select a delivery time when we call you to arrange for delivery and installation (if required).

  3. If I’ve subscribed to a Fibre Broadband Deal (Plan bundled with a Gadget like a smartphone or laptop), how do I claim the Gadget?
    After your new Fibre service is activated, a Premium (Gadget) Redemption Letter will be sent to you. Please present this letter together with your Order Confirmation and Proof of Identification* (NRIC/FIN or passport) at any of our StarHub Shops to collect your Gadget.
    *Please note that photocopies will not be accepted.
     

TV

  1. How long does it take to deliver an order I've placed online?
    After your order is confirmed, we’ll call you to arrange for delivery and installation (if required), at your convenience.  

  2. Why can’t I select a delivery time for my TV order?
    You can select a delivery time when we call you to arrange for delivery and installation (if required).