Happy Xtra Introduction


What is Happy Xtra Service about?

It is a new mobile service for StarHub Prepaid Mobile customers, who will receive these benefits when their wallet balance falls to $0.22 (only upon request):

  • 2 minutes of local outgoing airtime
  • 10 local outgoing SMS

How can I redeem the free minutes and SMS?

When the prepaid system detects that your wallet balance has fallen to $0.22 or less, you will automatically receive an SMS notification via your StarHub Prepaid Mobile line.  The SMS will include instructions on how to redeem the free minutes and SMS.  

I have received the free minutes and SMS. What happens next?

Once you receive the free minutes and SMS, you will be able to make 2 minutes of local calls and send 10 SMSes for the next 3 days. After which, all unused minutes and SMS will expire and unused Happy Xtra balances will be forfeited. 



How will I know if I am eligible for this service?

All customers with valid StarHub Prepaid lines are eligible for this service.

I have already requested for my free minutes and I have used up the benefits. Can I request for them again?

No, as Happy Xtra benefits are available only once per top-up of minimum $10.  You may request for it again after your next top-up.