Top-Up and Eligibility

How can I qualify for the 20-Day Free Incoming Calls?

You will need to top up $18 or more in your Main wallet on your Happy Prepaid SIM.

Exclusion: $25 Happy Stars Plus & $28 Happy 128 Top-up Cards.

What happens if I top up less than $18 on my StarHub Prepaid SIM?

You will not enjoy 20-Day Free Incoming Calls if you top up less than $18. However, you can still activate On-Demand Unlimited Incoming Calls by keying in *123*2# and SEND on your mobile phone.

A daily deduction of 59¢ will apply upon activation of On-Demand Unlimited Incoming Calls feature. 

*A fee of 59¢ will apply for each activation and  re-activation of On-Demand Unlimited Incoming Calls feature.

Is the 20-Day Free Incoming Calls promotion applicable to all top-up channels?

You will enjoy this promotion when you top up more than $18 into your Main wallet via all electronic channels such as DBS/POSB ATM, AXS, SAM, iNETS, EZ-Link Kiosks, Happy EZ Top-Up and Happy Online Top-up.

Exclusion: $25 Happy Stars Plus & $28 Happy $128 Top-up Cards.

How do I know if my 20-Day Free Incoming Calls have been activated?

You will receive an SMS notification after your top-up e.g. Your FIC expiry: 15/04/2015 11:35:59

As an existing On-Demand Unlimited Incoming Call (VAS) subscriber, will 59¢ still be deducted daily from my Main wallet credit after I top up more than $18?

No deductions will be made during your 20-Day Free Incoming Calls period. After the 20-Day Free Incoming Calls period ends, the daily 59¢ deduction will resume. There will be no reactivation charge if you did not deactivate the On-Demand Unlimited Incoming Call (VAS).

I am an existing On-Demand Unlimited Incoming Call (VAS) subscriber.  Do I need to deactivate my this VAS to enjoy the 20-Day Free Incoming Calls promotion? 

No. You do not need to deactivate the VAS. Your On-Demand Unlimited Incoming Call VAS will resume once the 20-Day Free Incoming Calls period ends.

How do I extend the validity date of my 20-Day Free Incoming Calls?

To extend your 20-Day Free Incoming Calls, simply top up more than $18 onto your StarHub Prepaid SIM via the eligible top-up channels.

Is there a cap for the 20-Day Free Incoming Calls promotion?

Yes. You will enjoy up to a maximum of 60 days regardless of the number of top-ups you made during this period. This works out to a maximum of three activations. 

Example: You performed 4 top-ups ($18) in a single day. You are only entitled 3 times capping, which is 60 days of free incoming calls, so the next 20 days will be forfeited.  

What happens if I top up more than 3 times while enjoying the 20-Day Free Incoming Calls promotion?

You will only enjoy the 20-Day Free Incoming Calls entitlements up to a maximum of three times (accumulating up to 60 days). The excess will be forfeited.

I have topped up my prepaid SIM with Happy Stars top-up card.  If I top-up again with another $18, how long can I enjoy free incoming calls for? 

You will enjoy the 20-Day Free Incoming Calls after the 30-Day Free Incoming Calls with Happy Stars expires.

I have topped up my prepaid SIM with $18 with 20-Day Free Incoming Calls. If I top up again with a Happy Stars Top-up card, how long will I get to enjoy free incoming calls? 

The 30-Day Free Incoming Calls with Happy Stars will take precedence.  After this expires, Free Incoming Calls will continue for another 20 days.

I have topped up my prepaid SIM with Happy 55 top-up card with 10 days of Free Incoming Calls.  If I top-up again with another $18, how long can I enjoy free incoming calls for? 

The 10-Day Free Incoming Calls with Happy 55 will take precedence.  After this expires, Free Incoming Calls will continue for another 20 days.

Validity Period

How do I know how many 20-Day Free Incoming Calls entitlement I have?

You can key *114# and select Option to query for the number of entitlements.

Will I be notified when the 20-Day Free Incoming Calls is ending?

Two days prior to the expiry of the promotion, you will receive an SMS alert reminding you to top-up.

Will my remaining 20-Day Free Incoming Calls still be valid after I have finished using my $18 credits during my last top-up?

Yes, you will continue to enjoy the remainder of the 20 days until it expires.