Free IDD 018 to 19 Countries Introduction
How do I enjoy Free IDD 018 to any of the selected destinations?
To enjoy this promotion, just use your StarHub Mobile Postpaid or Happy Prepaid phone to dial "018", followed by the Country Code, Area Code and the telephone number of your intended recipient.
For example, if you are dialling to Malaysia (Kuala Lumpur), you will need to key in, "018 60 3", followed by the telephone number.
When is the end date for this promotion?
The promotion is valid till further notice.
Eligibility of Inbound Travellers
I am an inbound traveller visiting Singapore. Do I enjoy this promotion if I use the StarHub network to call one of the Free IDD destinations via 018 or '+'?
No. The IDD 018 promotion applies to only StarHub Mobile Postpaid (except PowerValue plans) and Happy Prepaid customers. To enjoy this promotion, please purchase a StarHub Prepaid SIM card.
Eligibility When Overseas
I am a StarHub Mobile user roaming in a destination offered under the Free IDD 018 promotion (e.g. Thailand). Is the promotion applicable when I receive an incoming call in the country?
No, as that would be considered an incoming call which you have received while roaming and will be subject to roaming charges. Learn more about roaming charges.
Will the Free IDD 018 promotion apply if I were to make a call back to Singapore from a destination offered under the Free IDD 018 promotion?
No, as that would be considered a roaming call. Learn more about roaming charges.
Will the Free IDD 018 promotion be applicable if I were to make a local call on my StarHub Mobile Postpaid or Happy Prepaid service when I'm in the country (e.g. Malaysia)?
No, as calls made overseas to local numbers within that particular country using your StarHub Mobile phone will be considered roaming calls as well.
Eligibility With Other Services
Does this promotion apply to IDD calls made to any of the selected 19 destinations via other StarHub IDD access codes (e.g. 008 or '+')?
This promotion applies to calls made via the "018" access code only.
Will I enjoy this promotion with IDD 018 calls to any of the 19 destinations from SingTel fixed lines / StarHub Digital Voice Home / Digital Voice Travel or SingTel/M1 mobile?
No, as this promotion is only applicable for IDD 018 calls made from StarHub Mobile Postpaid (except PowerValue mobile plans) and StarHub's Happy Prepaid service.
Will this Free IDD 018 promotion be applicable for calls made to both registered fixed lines and mobile numbers in these destinations?
This promotion is applicable to calls made to both mobile and fixed lines registered in the listed 19 destinations except Australia, New Zealand and United Kingdom.
Free IDD 018 is not applicable to calls made to the following:
- Australia mobile and special services with prefixes, '611' and '614'
- New Zealand mobile services with the prefix, '642'
- UK mobile and special services with prefixes '443', '447', '448' and '449'
Will I enjoy this promotion if I call using other StarHub IDD services (e.g. StarHub International Calling Card, HomeConnect card, StarHub Phonecard on a StarHub Payphone)?
No, you will not.
Does this promotion apply to StarHub's Mobile Postpaid service (except PowerValue plans) registered under NRIC/FIN and BRN?
Yes, it does.
Does this promotion apply to SMS sent to the selected destinations?
No. This promotion is only applicable to voice calls made to the Free IDD 018 destinations via StarHub Mobile Postpaid or Prepaid services from Singapore.