Plus 3 FAQ

 

  1. Who is eligible for Plus 3?

    Any new, re-contracting, existing StarHub Mobile postpaid customer on eligible mobile plans will be able to sign up for Plus 3.

  2. Which plans are eligible for Plus 3?

    The mobile plans which are eligible to sign up for Plus 3 are 2 year XS/S/M/L/XL plans, 2 year 4G 3/4/5/6/12 plans, HomeHub Go 7 Surf, HomeHub Go 700 Talk and SIM Only XS/S/M/L/XL plans, SIM Only 4G 3/4/5/6/12 plans. Not valid for Lite, 4G 300M, HomeHub Go 15, HomeHub Go SurfHub 15, all SurfHub, SharePlus Child and any plans offered specifically to Business customers.

  3. I am an existing in-contract customer with a Data Upsize VAS, am I able to sign up for  Plus 3?

    Yes. However, you need to terminate your existing Data Upsize VAS first before you can sign up for Plus 3.

  4. I did not take up the offer for Plus 3 at point of sale during new/recontract order? Can I sign up after?

    Yes. You can sign up for Plus 3 via My Account Manager with your Hub ID.

  5. I am an existing customer on 3GB Data Upsize at $25.68. Am I eligible for Plus 3 Data Upsize @$6?

    Yes. If you are on the Lite plan, you will need to terminate your existing 3GB Data Upsize VAS first before you can sign up for Plus 3.

  6. I am a Lite plan customer, why am I not eligible for Plus 3?

    The Lite plan is catered for customers with low data usages. As such, we would recommend customers to re-evaluate their usage patterns and choose a more appropriate plan to fit their mobile needs.