JuniorProtect

A. About JuniorProtect


1. What is JuniorProtect Service?

JuniorProtect is a new VAS that helps safeguard your child's mobile and digital world, available for all Mobile Postpaid and Home Broadband customers.

 

2. What are the benefits and features of JuniorProtect?

Service

JuniorProtect Basic
JuniorProtect Plus

Monthly Subscription Per Mobile
or Broadband Service

$2.68 $5.35

Block pornography, gore and other adult content

Yes

Yes

Add your own blocked/allowed sites

Yes

Yes

Set time-based curfews for surfing

-

Yes

Receive SMS/email alerts when they
try to access a blocked site

-

Yes

Get more detailed reports on their history of blocked site visits

-

Yes

Track their location trail
(mobile only)

-

Yes

Turn their data access on/off anytime
(mobile only)

-

Yes

3. How much is the monthly subscription fee for JuniorProtect?

JuniorProtect Basic is available at $2.68 (w/GST) per month
JuniorProtect Plus is available at $5.35 (w/GST) per month

 

4. How do I sign up or subscribe my child for JuniorProtect?

You can log in to StarHub's My Account Manager to subscribe now. Once you have subscribed JuniorProtect for your child, your child will be safeguarded against harmful and undesirable websites.

 

5. Can I unsubscribe JuniorProtect anytime?

Yes, to unsubscribe JuniorProtect service, you can remove the service via My Account Manager.

 

6. My child is currently subscribed to JuniorProtect Basic. Can I still sign up for JuniorProtect Plus? 

Yes, you can subscribe JuniorProtect Plus for your child. However, you will need to first terminate the JuniorProtect Basic subscription as both Services are mutually exclusive.

 

7. In the event of service transfer of ownership, will JuniorProtect be transferred over?

No, JuniorProtect VAS will be terminated upon any transfer of ownership to comply with personal data protection policy.

 

B. Eligibility

JuniorProtect for Mobile

1. Who can subscribe to JuniorProtect?

All StarHub Mobile postpaid including SharePlus and MultiSIM customers can subscribe their children to JuniorProtect Basic or Plus service as long as they are StarHub Mobile Postpaid customers. However, please note that the Service will not be available to children who are StarHub Mobile prepaid subscribers and Mobile postpaid subscribers of BlackBerry® Mobile Plans and/or Mobile Data Pack Plans.

 

2. Do I need a new SIM card to subscribe JuniorProtect?

No.

 

3. Can I subscribe JuniorProtect for my child who is using StarHub prepaid SIM?

No, currently JuniorProtect is not supported for StarHub prepaid SIM. Parents can consider subscribing to StarHub SIM Only plan for their child.

 

JuniorProtect for Broadband

1. Who can subscribe to JuniorProtect?

All customers currently subscribed to StarHub Cable & Fibre Broadband monthly access plans can subscribe to JuniorProtect. JuniorProtect automatically protects every device connected to your StarHub Cable & Fibre Home Broadband from undesirable and inappropriate websites.

 

C. How It Works

1. How does content filters on JuniorProtect work?

Once subscribed to the service, every time the child accesses the Internet, the website or URL that the child is accessing will be checked for compliance with the access rules that have been set by the Parent via the JuniorProtect Web Portal.

The child will encounter a 'Blocked Page' with message indicating the website is blocked if the attempted site falls under any of the blocked content categories / URLs. Upon successful JuniorProtect activation, parents can determine access to Internet content under 15 categories below.

Categories  Definition 

Adult Content

Sites containing explicit sexual and offensive content 

Dating 

Sites containing matchmaking and dating sites 

Drugs and Alcohol 

Sites containing information on alcohol, substance and drug abuse 

Gambling & Cheating 

Sites containing gambling, betting and other unethical practices like cheating and plagiarism 

Hate & Intolerance

Sites containing material on discrimination based on a variety of unethical reasons and alternative religious practices like cults 

Internet Security Threats 

Sites containing information on ways to commit cyber crime and cyber fraud 

Violence & Weapons 

Sites containing graphically violent content and images and promotes the use of firearms 

Games 

Sites containing information on gaming and cheat codes 

Social Networks, Chats & Blogs 

Sites containing a variety of social media including sites that promote interpersonal relationships, chatting and sharing of personal information 

Streaming Media & Downloads 

Sites containing streaming content such as videos, songs and other media download sites 

Entertainment & Recreation 

Sites containing artistic content from instituitions such as museums, dance and photographic studios. Also include information on recreational activities for the family 

Forums & Newsgroups 

Sites containing current affairs updates and forum discussions 

Politics & Government 

Sites containing information on political parties and their activities. Also includes information on govermental and military organizations 

Religion 

Sites containing information on religious beliefs and place of worship 

Health & Medicine 

Sites containing health and medical information 

2. How does StarHub decide which websites to block with JuniorProtect?

The content categorization on JuniorProtect is managed by StarHub's trusted partner, a professional software company which analyses websites on the Internet and maintain the database regularly.

Any websites that fall under these category filters will be blocked. Like all other filtering service, no filtering service is 100% accurate. The service may not block access to all unwanted or undesirable websites and StarHub makes no warranty of filtering accuracy. Please note that this service is not a substitute for adult supervision.

 

3. How do I know which are the pre-selected content categories which are blocked for my child?

The blocked categories are listed when you log on to JuniorProtect web portal using your Hub iD. You can also choose the "Customize" option to manage the preferred categories to be blocked.
 

4. How are default categories set for each child?

You can select from two pre-defined filters – 'Juniors' and 'Teens'

The recommended default categories for Juniors (age 7-12) are adult content, violence & weapon, drugs & alcohol, dating, gambling & cheating, and internet security threats

The recommended default categories for Teens (age 13-16) are adult content, violence & weapon, and drugs & alcohol.You can also customize your own filters anytime by selecting or de-selecting the categories and the category filter will be set to 'Custom'.

Remember to click 'Save Settings' for changes to take effect.

 

5. How do I block a specific website?

If you have a specific website/URL to block or unblock, you can also add them into the 'Restricted Websites' or 'Allowed Websites' list respectively.
 
Once a website/URL is added to the 'Restricted Websites', you will not be able to access the website. This is even if the content categorisation for the particular website is not selected.
 
For example, if you have chosen not to select 'Social Network, Chat & Blogs' from the restricted categories but add 'facebook.com' to 'Restricted Websites', you will not be able to access the site. Other social networking/chat sites such as twitter.com will remain accessible.
 
Please note that regional and alternative domain names have to be specifically added. For instance, if Globalsites.com is entered into 'Restricted Websites', only Globalsites.com will be blocked. Globalsites.com.sg and Globalsites.com.uk for instance will still remain accessible.

Once a website/URL is added to the 'Restricted Websites', you will not be able to access the website even if the content categorization for of this particular website is not selected.

For example, if you add 'facebook.com' to the ‘Restricted Websites’ and have not selected to block the 'Social Network, Chat & Blogs' category, you will not be able to access Facebook.com but other social networking/chat sites will remain accessible.

 

6. How do I unblock a specific website?

You can allow access to a certain website even if you have selected to block the category of content. To do so, add the website/URL in "Allowed Websites".
 

7. How effective is the filtering process?

The World Wide Web is a dynamic space with new website/content created every second. StarHub has engaged a professional company which analyses websites on the internet and regularly maintain the database. Parents can always add URL of additional websites to "Restricted Websites" list on JuniorProtect web portal.

Parents should take note that the service is not a replacement for parental supervision.

 

8. Will I be able to know which websites my child has visited?

This function is currently under StarHub consideration for future enhancement.
 

9. Does JuniorProtect works overseas? Will my child be protected by JuniorProtect while roaming?

Yes, if the child is roaming on StarHub network. Note that usual data roaming charges will apply for data usage overseas.
 

10. Can JuniorProtect block access to Mobile Apps?


JuniorProtect does not block access to Mobile Apps on your devices. However, content that requires Internet to be updated within the app will be restricted. Please note that the service settings may take longer to take effect depending on the cache settings of each App.
 

11. Can JuniorProtect block https websites? 

Yes, the service will block https websites. However, instead of the JuniorProtect page for parent access, child may encounter connection error page due to security reasons.

 

12. Does the service works if my child’s mobile device is connected to Wi-Fi?

JuniorProtect content filtering service and parent access services only work if your child's mobile device is accessing the Internet using mobile/broadband service activated with JuniorProtect Mobile / Broadband.

As such, if your child is accessing the Internet via Wi-Fi, content filtering will not work unless the Home broadband connection is activated with JuniorProtect Broadband.

 

13. What is Parent Access service?

Parent Access when enabled allows parents to bypass the JuniorProtect blocked page and continue surfing or accessing the intended website.
 

14. How do I set the Parent Access password? 

  • Log in to the JuniorProtect portal using your Hub iD
  • Select the Mobile / Broadband service subscribed to JuniorProtect
  • Go to Account Settings tab
  • Toggle 'On' Parent access
  • Click on 'Set your password' and click Save

15. When and where do I use the Parent Access password?

Whenever you encounter the JuniorProtect blocked page while surfing the Internet, simply enter the Parent Access password in the field provided and press enter to continue.

The parent access password will expire after 30 minutes; which means the website will only be accessible for 30 minutes before the blocked page is shown again.

It is advisable that parents do not share or reveal this password with your child.

16. How does JuniorProtect content filtering settings work on StarHub Mobile MultiSIM?

If you are subscribed to MultiSIM, all the MultiSIMs will share the same content filtering settings according to your mobile number.
 

17. How does JuniorProtect content filtering settings work on StarHub 2-in-1 LINE?

Your 2-in-1 LINE number (virtual number) is not eligible for JuniorProtect. If you would like to sign up for JuniorProtect, you would have to sign up using your main Starhub mobile number.

D. JuniorProtect Plus Features (New)

 

Setting Surfing Curfew

1. How do I set time restrictions for my child?

Log in via your Hub iD to JuniorProtect portal at https://juniorprotect.starhub.com

Select your child's mobile number > Go to Filter Settings > Set Internet Curfew

Homework Time - You can set the specific day and time to restrict selected categories. Note that selected categories under Homework Time will take effect on top of existing categories selected under Category Filter.

Screen-off Time - You can set when the specific day and time to turn off Internet access during screen-off time. However, websites listed under the ‘Allowed Websites’ setting will still remain accessible.

 

Manage Data Access

2. How do I turn on / off mobile data access for my child?

Log in via your Hub iD to StarHub My Account Manager >Select 'View & Manage' for your child's number > Scroll down 'Parental Controls with JuniorProtect Plus' section > Toggle Off mobile data access for that device

 

3. What happens when the mobile data is turned off? Can it be turned back on anytime?

Both 3G and 4G mobile data access for that mobile line will be completely turned off. Internet connectivity will only be available via Wi-Fi.

You can turn on mobile data access again for that device only after 30 minutes after it was turned off via StarHub My Account Manager.

Please note that monthly data billing subscription will not be suspended. For example if you have subscribed to a monthly data plan, the fixed monthly charge will remain payable. The data usage will not be clocked for this line when the mobile data is switched off.

4. When mobile data access is turned off, is roaming data also turned off?

Yes, mobile data access settings include both local and roaming data access.

 

5. Can I schedule or specify date & time when to automatically turn on / off mobile data access for my child?

No, this feature is currently under StarHub’s consideration for future enhancement.

 

View Location Trail (Mobile only)

6. How accurate is JuniorProtect Plus location trail?

As JuniorProtect is not utilising GPS location technology, the location data is not real-time and will be subject to a time lapse of 20 minutes or longer. The feature will not be 100% precise as the location accuracy is dependent on various factors such as the access points and/or location of the cell towers/base stations that the mobile line is connected to.

 

7. How recent is the last known location data reflected?

Approximately up to 20-30 minutes ago from the moment you log in to the JuniorProtect portal.

 

8. What is the frequency of the location trail data?

JuniorProtect location trail is logged for the last 7 days only and the last known location is updated every 30 minutes.

 

9. I have subscribed my child to JuniorProtect Plus but there is no location data displayed.

Location data may take up to 24 hours to be populated after successful service subscription.

 

10. Do I need to turn on location services on my child’s device to capture the location trail data?

No. However, the child's mobile device must be switched on with a valid & active StarHub mobile postpaid SIM subscribed with JuniorProtect Plus service.

 

11. Can I view my child’s location trail outside of Singapore?

No, location trail feature is supported within Singapore only.

 

12. Can I track the location trail of other mobile lines under my Hub iD?

Yes, only if that mobile line is subscribed to JuniorProtect Plus.

 

View Activity Reports

13. Is the activity report real-time?

No, expected latency of up to 15 minutes.  

14. How soon can I view my child’s Internet activity report?

You can select to view 'Yesterday', 'Last 7 days' or 'Last 30 days'.

 

15. Can I view or generate a customised Internet activity report for my child in the past 6 months?

No. The activity reports are stored only up to the last 30 days.

 

16. Does the activity report include non-blocked sites that my child visits/browses?

No. The activity reports will only show blocked sites attempted based on the selected duration of yesterday, last 7 days or last 30 days.

 

Manage Alert Subscriptions

17. How do I manage JuniorProtect notification alert settings?

You can opt to subscribe to SMS and/or e-mail notification alerts and get notified whenever your child attempts to access any blocked sites.

Log in via Hub iD to JuniorProtect Portal

Select the child's number and select 'Activity Report'

Click on Alert Subscription

- Your Hub iD e-mail address will be the default e-mail address to receive the alerts if enabled.

- You can select your/parent's mobile number to receive the SMS alerts for any blocked sites attempts made by your child.

Alternatively, you can also choose to receive a weekly summary report via e-mail or SMS.

 

18. Can I receive e-mail alerts if I am using Hub iD Lite?

No. You are also encouraged to upgrade your existing Hub iD Lite to Hub ID.