General FAQs

A. About JuniorProtect

1. What is JuniorProtect Basic

JuniorProtect is a new VAS that will block harmful websites and undesirable content across devices, available for all Mobile Postpaid and Home Broadband customers.

2. What are the benefits and features of JuniorProtect Basic?

• No additional software/app installation required on parents’ or children’s mobile devices/desktop
• Default content filters as recommended by Media Development Authority (MDA)
MDA and StarHub’s pre-defined categories – Juniors (Age 7-12) and Teens (13 – 16)
• Customizable content category blocking
• Personalized list of allowed and block websites

Watch the JuniorProtect Video Tutorial here.

3. What is the monthly subscription fee for JuniorProtect and how do I sign up?

JuniorProtect Basic is available at $2.68 (w/GST) per month.
You can log in to My Account Manager or My StarHub App to subscribe now. Once you have subscribed JuniorProtect for your child, your child will be safeguarded against harmful and undesirable websites.

4. Can I unsubscribe JuniorProtect anytime?

Yes, to unsubscribe JuniorProtect service, you can remove the VAS via My Account Manager or My StarHub App.


B. Eligibility


JuniorProtect for Mobile

1. Who can subscribe to JuniorProtect?

All StarHub Mobile postpaid including SharePlus and MultiSIM customers can subscribe their children to the service as long as they are StarHub Mobile Postpaid customers. However, please note that the Service will not be available to children who are StarHub Mobile prepaid subscribers and Mobile postpaid subscribers of BlackBerry® Mobile Plans and/or Mobile Data Pack Plans.

2. Do I need a new SIM card to subscribe JuniorProtect Basic?


3. Can I subscribe JuniorProtect for my child who is using StarHub prepaid SIM?

No, currently JuniorProtect is not supported for StarHub prepaid SIM. Parents can consider subscribing to StarHub SIM Only plan for their child.


JuniorProtect for Broadband

1. Who can subscribe to JuniorProtect?

All customers currently subscribed to StarHub Cable & Fibre Broadband monthly access plans can subscribe to JuniorProtect. JuniorProtect automatically protects every device connected to your StarHub Cable & Fibre Home Broadband from undesirable and inappropriate websites.


C. How It Works


1. How does content filters on JuniorProtect work?

Once subscribed to the service, every time the child accesses the Internet, the website or URL that the child is accessing will be checked for compliance with the access rules that have been set by the Parent via the JuniorProtect Web Portal.

The child will encounter a ‘Blocked Page’ with message indicating the website is blocked if the attempted site falls under any of the blocked content categories / URLs. Upon successful JuniorProtect activation, parents can determine access to Internet content under 15 categories below.

Categories  Definition 

Adult Content

Sites containing explicit sexual and offensive content 


Sites containing matchmaking and dating sites 

Drugs and Alcohol 

Sites containing information on alcohol, substance and drug abuse 

Gambling & Cheating 

Sites containing gambling, betting and other unethical practices like cheating and plagiarism 

Hate & Intolerance

Sites containing material on discrimination based on a variety of unethical reasons and alternative religious practices like cults 

Internet Security Threats 

Sites containing information on ways to commit cyber crime and cyber fraud 

Violence & Weapons 

Sites containing graphically violent content and images and promotes the use of firearms 


Sites containing information on gaming and cheat codes 

Social Networks, Chats & Blogs 

Sites containing a variety of social media including sites that promote interpersonal relationships, chatting and sharing of personal information 

Streaming Media & Downloads 

Sites containing streaming content such as videos, songs and other media download sites 

Entertainment & Recreation 

Sites containing artistic content from instituitions such as museums, dance and photographic studios. Also include information on recreational activities for the family 

Forums & Newsgroups 

Sites containing current affairs updates and forum discussions 

Politics & Government 

Sites containing information on political parties and their activities. Also includes information on govermental and military organizations 


Sites containing information on religious beliefs and place of worship 

Health & Medicine 

Sites containing health and medical information 

2. How does StarHub decide which websites to block with JuniorProtect?

The content categorization on JuniorProtect is managed by StarHub’s trusted partner, a professional software company which analyses websites on the Internet and maintain the database regularly.

Any websites that fall under these category filters will be blocked. Like all other filtering service, no filtering service is 100% accurate. The service may not block access to all unwanted or undesirable websites and StarHub makes no warranty of filtering accuracy. Please note that this service is not a substitute for adult supervision.

3. How do I know which are the pre-selected content categories which are blocked for my child?

The blocked categories are listed when you log on to JuniorProtect web portal using your Hub iD. You can also choose the "Customize" option to manage the preferred categories to be blocked.

4. How are default categories set for each child?

You can select from two pre-defined filters – ‘Juniors’ and ‘Teens’

The recommended default categories for Juniors (age 7-12) are adult content, violence & weapon, drugs & alcohol, dating, social networks, chat & blog, streaming media & download, gambling & cheating, hate & intolerance, internet security threats and games.

The recommended default categories for Teens (age 13-16) are adult content, violence & weapon, drugs & alcohol, dating, gambling & cheating, hate & intolerance and internet security threats.

You can also customize your own filters anytime by selecting or de-selecting the categories and the category filter will be set to ‘Custom’.

Remember to click ‘Save Settings’ for changes to take effect.

5. How do I block a specific website?

If you have a specific website/URL to block or unblock, you can also add them into the ‘Restricted Websites’ or “Allowed Websites” list respectively.
Once a website/URL is added to the ‘Restricted Websites’, you will not be able to access the website. This is even if the content categorisation for the particular website is not selected.
For example, if you have chosen not to select “Social Network, Chat & Blogs” from the restricted categories but add ‘facebook.com’ to ‘Restricted Websites’, you will not be able to access the site. Other social networking/chat sites such as twitter.com will remain accessible.
Please note that regional and alternative domain names have to be specifically added. For instance, if Globalsites.com is entered into ‘Restricted Websites’, only Globalsites.com will be blocked. Globalsites.com.sg and Globalsites.com.uk for instance will still remain accessible.

Once a website/URL is added to the ‘Restricted Websites’, you will not be able to access the website even if the content categorization for of this particular website is not selected.

For example, if you add ‘facebook.com’ to the ‘Restricted Websites’ and have not selected to block the ‘Social Network, Chat & Blogs’ category, you will not be able to access Facebook.com but other social networking/chat sites will remain accessible.

6. How do I unblock a specific website?
You can allow access to a certain website even if you have selected to block the category of content. To do so, add the website/URL in “Allowed Websites”.  

7. How fool-proof is the filter process?

The World Wide Web is a dynamic space with new website/content created every second. StarHub has engaged a professional company which analyses websites on the internet and regularly maintain the database. Parents can always add URL of additional websites to “Restricted Websites” list on JuniorProtect web portal.

Parents should take note that the service is not a replacement for parental supervision.

8. Will I be able to know which websites my child has visited?

This function is currently under StarHub consideration for future enhancement.

9. Does JuniorProtect works overseas? Will my child be protected by JuniorProtect while roaming?

Yes, if the child is roaming on StarHub network. Note that usual data roaming charges will apply for data usage overseas.

10. Can JuniorProtect block access to Mobile Apps?
JuniorProtect does not block access to Mobile Apps on your devices. However, content that requires Internet to be updated within the app will be restricted. Please note that the service settings may take longer to take effect depending on the cache settings of each App.

11. Can JuniorProtect block https websites? 
Yes, the service will block https websites. However, the JuniorProtect Block page with parent access may not be shown for security reasons.

12. Does the service works if my child’s mobile device is connected to Wi-Fi?

JuniorProtect content filtering service and parent access services only work if your child’s mobile device is accessing the Internet using mobile/broadband service activated with JuniorProtect Mobile / Broadband.

As such, if your child is accessing the Internet via Wi-Fi, content filtering will not work unless the Home broadband connection is activated with JuniorProtect Broadband.

13. What is Parent Access service?

Parent Access when enabled allows parents to bypass the JuniorProtect blocked page and continue surfing or accessing the intended website.

14. How do I set the Parent Access password? 

  • Log in to the JuniorProtect portal using your Hub iD
  • Select the Mobile / Broadband service subscribed to JuniorProtect
  • Go to Account Settings tab
  • Toggle ‘On’ Parent access
  • Click on ‘Set your password’ and click Save

15. When and where do I use the Parent Access password?

Whenever you encounter the JuniorProtect blocked page while surfing the Internet, simply enter the Parent Access password in the field provided and press enter to continue.

The parent access password will expire after 30 minutes; which means the website will only be accessible for 30 minutes before the blocked page is shown again.

It is advisable that parents do not share or reveal this password with your child.

16. How does JuniorProtect content filtering settings work on StarHub Mobile MultiSIM?

If you are subscribed to MultiSIM, all the MultiSIMs will share the same content filtering settings according to your mobile number.

17. How does JuniorProtect content filtering settings work on StarHub 2-in-1 LINE?

Your 2-in-1 LINE number (virtual number) is not eligible for JuniorProtect.  If you would like to sign up for JuniorProtect, you would have to sign up using your main Starhub mobile number