Direct Carrier Billing Service for App Stores & iTunes

1. General Service Information

How does Apple App Store and iTunes Collect on Behalf (or Direct Carrier Billing) works?
Direct Carrier Billing Service is a Collect on Behalf Service offered by StarHub that allows StarHub Postpaid Mobile Subscribers to make purchases on Apple platform or devices (iPhone, iPad, Apple TV, Mac) and charge it to their monthly bill.

Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?
No. This service is only available to StarHub Postpaid Mobile - Consumer subscribers.

How to sign up for Collect on Behalf (or Direct Carrier Billing)?
You need to have an Apple ID to setup the mobile payment option.

What kind of content can be purchased from Microsoft using Direct Carrier Billing Service?

  • Type of Content: App Store, iTunes Store, Apple Music, iCloud storage etc.
  • In-app Purchases
  • Subscriptions


What specific terms and conditions are applicable to Collect on Behalf (or Direct Carrier Billing) Service?
This Service is governed by StarHub’s service specific terms for Billing and/or Collection on behalf of Third Party Application Stores Service found on StarHub Corporate Website.
By enabling this service on Apple you agree to these Terms of Service itunes.com/bill.

Who can access my personal data?
Personal data you’ve given to us as your mobile operator can only be accessed by us.
Refer to Apple Data Privacy terms for any personal data you may have disclosed to them during setup of Apple account.

 

2. Restrictions

Why is Collect on Behalf (or Direct Carrier Billing) Service not available to me?
Your mobile service is barred or blocked from using carrier billing service via PRS Barring.


What is the transaction value limit and can it be changed?

  • Customers are allowed to purchase up to a maximum of S$300.00 (for selected customers, for Apple ) worth of digital content per transaction.
  • Transaction Value Limit is FIXED.
  • Customer can switch to an alternate payment method to complete purchase.
     

What is the monthly spending limit and can it be changed?

  • Customers are allowed to purchase up to a maximum of S$600.00 (for selected customers, for Apple) worth of digital goods per calendar month per partner
  • Monthly Spending Limit is FIXED
  • Monthly Spending limit is reset on the first day of every month.
  • Customer can switch to an alternate payment method to complete purchase.


Will I be able to set up Collect on Behalf (or Direct Carrier Billing) using a single StarHub mobile number for all of the Apple accounts?
No, you will not be able to selectively disable iTunes DCB for specific Apple devices as payment information is tagged to the Apple ID.


Will I be able to charge my Collect on Behalf (or Direct Carrier Billing) purchases to another StarHub mobile number using the same Apple ID?
Yes, you can charge to another StarHub mobile number:

  • Access to App store, scroll to the bottom and select your Apple ID.
  • Select ‘View Apple ID’
  • Sign in with your Apple ID and password
  • Select ‘Payment Information’ and click ‘Done’.
  • Select ‘Mobile Phone’ and then ‘Use Different Mobile Number’
  • Enter the mobile number you wish to charge your purchases to
  • Fill in Account information and click ‘Next’. A verification code will be sent to you.
  • Once the code has been verified, you will be returned to the Account screen.
  • Select ‘Done’ and you are now ready to make purchases!

 

3. Bill Presentation or Charges on StarHub Bill

How will the purchase look like on my bill?
All charges will appear under the Mobile Service used at the time of purchase.
Transactions will appear under a section called:
“Itemised Usage Details -> Collect of Behalf Goods/Services”

Apple transactions will appear under sub-section: “Apple iTunes Store”.

Transaction details will include following details:

  • Date and time of purchase
  • iTunes order ID
  • Charges


Will customer be charged additional 7% GST on purchases made using Collect on Behalf Service?
StarHub will not charge additional GST on top of the list price.

Other than StarHub Bill, Do I receive an invoice or receipt for each purchase from Apple as well?

  • You'll receive an email invoice/receipt from Apple at the time of purchase.
  • Email receipt will provide transaction info such as order ID, item name, date of transaction, support contacts and price breakdown (w applicable GST)
  • You can also login to your Apple ID to check your transaction history.


4. Switch Payment method or Remove Collect on Behalf Service

Can I switch to an alternate payment method?
Yes. You can switch to another payment method at the time of purchase.


If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?
When you switch to another mobile operator, you would need to go through the process of setting up this payment method for Apple.
If the carrier that you switch to has not enabled this service, then you won't be able to use this payment option anymore.

Can purchases be made via PC or other Apple devices?
Yes. Once you have set up the mobile billing payment option on your Apple ID, all purchases made via PC or other Apple devices logged in with the same Apple ID will charged through Collect on Behalf (or Direct Carrier Billing).
 

5. Refund/Waiver of Charges

Can I obtain a refund for my purchase?
For more assistance, please visit Apple Support.
 

6. Service Access

Do I need an Apple ID to use Collect on Behalf (or Direct Carrier Billing)?
Yes, it is a pre-requisite to have a valid Apple ID even though you don´t want to use the email function. You will receive an email receipt/invoice from Apple after each purchase/refund transaction. The email receipt contains detailed information regarding the transaction for your future reference.

Do I need internet connection to purchase content on Apple?
Yes, you must be connected to Internet via mobile data or WiFi.
 

7. Support

Who should I contact if I have a question about a content purchase on Apple products?
Please contact Apple customer support if you have any questions or issues regarding the content or application.

  • Visit https://support.apple.com/en-sg


I want to stop paying via Collect on Behalf (or Direct Carrier Billing) option, how can I do so?
To stop charging via Collect on Behalf (or Direct Carrier Billing), you can activate PRS Barring.

 

8. Data Charges

Apart from the application listed price are there additional fees for the use of mobile billing service?
Yes. Data charges are applicable when browsing the marketplace and downloading the applications. Kindly note, if the service is used while abroad, data roaming charges are applicable.

 

9. Subscription

How do I manage my subscriptions?
You can see all current / past subscriptions in your Apple ID.
Login to Apple ID.


How to cancel a subscription?
To cancel subscription, please login Apple ID.

 Apple Support Page
Apple Customer Support

https://support.apple.com/en-sg
Transaction History, Refunds functionality, Customer Support Contact, Billing Help links.

Self-Help Information, FAQs