Direct Carrier Billing Service for 3rd Party Goods Provider

What is ‘Collect on Behalf’ Service?
Collect on Behalf service allows StarHub Postpaid Mobile Subscribers to purchase Apps, Games and In-App Content from 3rd Party Goods Providers such as Boku, other payment aggregators etc and charge it to their Postpaid Bill.



Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?
No. Collect on Behalf Service is only available to StarHub Postpaid Mobile - Consumer subscribers



What kind of content can be purchased from 3rd Party Goods Providers using Collect on Behalf Service?

  • Type of Content: Apps, Games, Books
  • In-app Purchases

 

What specific terms and conditions are applicable to Collect on Behalf Service?
All Collect on Behalf transactions are governed by StarHub’s service specific terms for Billing and/or Collection on behalf of Third Party Application Stores Service found on StarHub Corporate Website.

By enabling Collect on Behalf service on 3rd Party Goods Providers such as Boku , you agree to these Terms of Service.



Who can access my personal data?
Personal data you’ve given to us as your mobile operator can only be accessed by us.



Why is Collect on Behalf (or StarHub Billing) Service not available to me?
Your mobile service is barred or blocked from using carrier billing service via PRS barring.

 

What is the transaction value limit and can it be changed?

  • Customers are allowed to purchase up to a maximum of S$300.00 worth of digital content per transaction (e.g boku, paypal, etc) EXCEPT Google and Microsoft apps store
  • Transaction value limit is fixed
  • Customer can switch to an alternate payment method to complete purchase.

 

What is the monthly spending limit and can it be changed?

  • Customers are allowed to purchase up to a maximum of S$300.00 worth of digital goods per calendar month per 3rd Party Goods Providers
    (e.g boku, paypal, etc) except Google and Microsoft apps store
  • Monthly spending limit is fixed
  • Monthly Spending limit is reset on the first day of every month.
  • Customer can switch to an alternate payment method to complete purchase.

 

How will the purchase look like on my bill?
All charges will appear under the Mobile Service used at the time of purchase.
Transactions will appear under a section called:
“Itemised Usage Details -> Collect of Behalf Goods/Services”

3rd Party Goods Providers transactions will appear under sub-section: such as “Boku”

Transaction details will include following details:

  • Time of purchase
  • Content name
  • Content publisher name
  • Charges

 

Will customer be charged additional 7% GST on purchases made using Collect on Behalf Service?

  • You will be charged according to the list of the digital content on 3rd Party Goods Providers. The list price is inclusive of any applicable GST.
  • StarHub will not charge additional GST on top of the list price.

 

Customer claims to have been overcharged for a transaction?
Customer will need to provide proof of being overcharged.
Otherwise, customer should contact the merchant/developer for clarifications.

 

Other than StarHub Bill, does customer receive an invoice or receipt for each purchase from 3rd Party Goods Providers as well?

  • You'll receive a SMS invoice/receipt from 3rd Party Goods Providers on mobile device at the time of purchase.
  • SMS receipt will provide transaction info such as item name, date of transaction, support contacts and price breakdown (w applicable GST)

 

Do I receive a notification to approve my transaction?
You'll receive a PIN via SMS to your mobile and you have to input this PIN to complete the purchase.

 

Can customer remove Collect on Behalf Service as mode of payment? Or Switch to an alternate payment method?
If the user does not want to charge the purchase to their mobile phone account, they can switch to another payment method at the time of purchase.



Switch SIM Card / Mobile Operator

I changed my SIM card and the Collect on Behalf option is not shown.
If you replace the SIM Card in your device with a SIM card from another Operator, you will not be able to use carrier billing service from StarHub.
But if you replace the SIM Card with another SIM card from StarHub, you may be eligible to use carrier billing service.

Note: Please ensure that your device is connected to Mobile Network and not Wi-Fi for data access.


If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?
If the carrier that you switch to has not enabled carrier billing, then you won't be able to use this payment option anymore.



How do I enable Collect on Behalf service if I have changed my MSISDN / SIM card?
There is no initial setup to be done, you can purchase 3rd party Goods providers after changing your MSISDN/SIM card.



I would like to return an app or request for a refund?
You will have to contact the developer directly to initiate a refund. You'll find the 3rd Party Goods Providers contact information in the description of the item on your bill



Do I need a StarHub Mobile Data connection to purchase content on 3rd Party Goods Providers?
No initial setup for Collect on Behalf (or Direct Carrier Billing) Service for digital content purchase, you will need to be logged on to StarHub’s 3G/4G network. You can purchase from 3rd party Goods providers on your device or on the web but require access to the mobile for verification to complete the purchase. You may download the app over Wi-Fi connection or StarHub’s 3G/4G network.


Is it possible to purchase content and charge to your phone bill when in roaming?
You can only purchase content in Roaming Network if you have already setup Collect on Behalf (or Direct Carrier Billing) service on your mobile account in your home network .Roaming data charges might be applicable for purchase content in overseas network



Can purchases be made via PC / Mac?
Yes, Collect on Behalf (or Direct Carrier Billing) Service is available for purchases made from mobile device and PC but require access to the mobile for verification to complete the purchase.

 

What are the pre-requisites to use Collect on Behalf (or Direct Carrier Billing) Service on my device?
You must be logged on to StarHub network

 

Why can’t I see the Collect on Behalf (or Direct Carrier Billing) option on my device?
The reason may result in no Collect on behalf (or Direct Carrier Billing) service option on your device:

  • You are prepaid or BRN customers

 

Who should I contact if I have a question about an app/game/book purchase?
You may contact 3rd party Goods provider directly.

  • You may find the contact on your SMS receipt which contains support email
    OR
  • You may find the contact on your StarHub mobile bill under 3rd party Goods providers with contact details
     

How to recover paid apps or games?
You may contact 3rd party Goods provider directly.

  • You may find the contact on your SMS receipt which contains support email
    OR
  • You may find the contact on your StarHub mobile bill under 3rd party Goods providers with contact details

I have made a purchase on but the app/game/book failed to install. What can I do?
You may contact 3rd party Goods provider directly.

  • You may find the contact on your SMS receipt which contains support email
    OR
  • You may find the contact on your StarHub mobile bill under 3rd party Goods providers with contact details

 

Links to Official Help

Boku
Support Help web portal
http://www.boku.com/support
Transaction History, Refunds functionality, Customer Support Contact, Billing Help links
Email:
support@boku.com
Transaction History, Refunds
Phone support: 31584215
(Monday-Friday – 9am-5pm)
Transaction History, Refunds
Coda Payments
Email:
support@codapayments.com
Transaction History, Refunds
Phone support: 31585882
(Monday-Friday – 9am-5pm)
Transaction History, Refunds