RoamEasy Daily

 

1. What does the RoamEasy Daily Plan offer?

The RoamEasy Daily Plan offers StarHub Mobile postpaid customers with affordable and worry-free data roaming rates, without the hassle of selecting specific roaming operators when overseas.

The RoamEasy Daily Plan offers StarHub Mobile postpaid customers with International Roaming or Pay-as-you-roam subscription with the following data plan:
- $10 for 100MB data block daily (U.P $36 per 100MB daily), 24 hours from the time you commence your first RoamEasy Daily 100MB data block for a day at any of the designated countries.

A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers. Pay-As-You-Roam subscribers will be charged $12 (U.P. $21.60) for every 100MB data block  in any of the designated countries. See the list of supported countries.

50 states in USA

Alabama

Hawaii

Massachusetts

New Mexico

South Dakota

Alaska

Idaho

Michigan

New York

Tennessee

Arizona

Illinois 

Minnesota 

North Carolina 

Texas 

Arkansas

Indiana 

Mississippi 

North Dakota 

Utah 

California

Iowa 

Missouri 

Ohio 

Vermont 

Colorado

Kansas 

Montana 

Oklahoma 

Virginia 

Connecticut

Kentucky 

Nebraska 

Oregon 

Washington 

Delaware

Louisiana 

Nevada 

Pennsylvania 

West Virginia 

Florida

Maine 

New Hampshire 

Rhode Island 

Wisconsin 

Georgia 

Maryland 

New Jersey 

South Carolina 

Wyoming

2. How do I opt-in for RoamEasy Daily Plan?

StarHub Mobile postpaid customers who wish to enjoy the benefits of the RoamEasy Daily Plan will need to opt-in once via the following channels:

  • SMS <sign on> to 6818 (SMS charge applies)
  • My Account with Hub iD login
  • Call our customer service hotline at 1633

3. When can I start enjoying the benefits of the RoamEasy Daily Plan?

You will start to enjoy the benefits of the RoamEasy Daily Plan after you receive a confirmation SMS from StarHub after you have opted-in

Note:

  • Data roam usages incurred before RoamEasy Daily Plan is activated will be charged at prevailing data roam rates.
  • A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers

4. Who can enjoy the RoamEasy Daily Plan?

StarHub Mobile postpaid customers with International Roaming or Pay-As-You-Roam service are eligible to enjoy the RoamEasy Daily Plan.

Customers who subscribe to RoamEasy Monthly 200MB, RoamEasy Monthly 500MB and BlackBerry® Unlimited DataRoam VAS are not eligible for the RoamEasy Daily Plan.

5. How much savings can I enjoy with the RoamEasy Daily Plan?

At standard data roam rates charged at $21/MB for most roaming operators, 100MB of data usage will normally add up to $2,100. The RoamEasy Daily Plan offers up to 99% savings at $10 for every 100MB data block in the designated countries.

6. How much will I be charged for 75MB data in Malaysia?

75MB will be considered as 1 blocks of 100MB data block, so you will be charged a total of $10. A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

7. I have used only 90MB of data on a day. Can I continue to use the balance 10MB on the next day?

The validity of RoamEasy Daily Plan is based on a 24 hour time frame from the start of first RoamEasy Daily 100MB data block for day. If you have used 90MB of data from 5pm on 1 Jun 16, you can still continue to use the remaining data block on 2 Jun 16, until 5pm. Any data usage after 24 hours will be considered a new session at $10 for every 100MB data block daily. A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

8. Can I pay $10 for 100MB data block and use 40MB in Taiwan and 40MB in Philippines within the same day?

Yes, you can. RoamEasy Daily Plan will expire 24 hours from the time you commence your first RoamEasy Daily data block for day. A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

9. I am a MultiSIM user. Will my data roam usage on both SIM cards be combined?

For Multi-SIM customers, roaming data usages will be billed and charged separately for each SIM card. For example: If you use both SIM cards for data roam on the same day and incur 40MB for each SIM card in Malaysia, you will be charged $20 (i.e. $10 for each SIM card). A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

10. I have opted-in for the RoamEasy Daily Plan. Will I be charged if I am in Taiwan but did not use any data?

No. There is no charge if you do not use any data in Taiwan. The opt-in indicates that you have participated in the RoamEasy Daily Plan and you will only incur the charges on such days that you use data (ie the 1st KB used) in Taiwan.

11. Can I enjoy DataRoam Daily Unlimited Promotion after I sign up for the RoamEasy Daily Plan?

The RoamEasy Daily Plan will take precedence over DataRoam Daily Unlimited Promotion in the RoamEasy designated countries.

12. How do I opt out of RoamEasy Daily Plan?
You can opt out by the following channels:

  • SMS <sign off> to 6818 (SMS charge applies)
  • My Account with Hub ID login
  • Call our customer service at 1633

Subsequently, you will be charged at the prevailing data roam rates for any roaming data usage.