GlobalRoam *108* FAQ

 

1. What is GlobalRoam *108*?

GlobalRoam *108* is an alternative way for you to make an outgoing call when overseas. Just follow the steps shown below [under (5)] to initiate the call. You will receive an incoming call from the system. After answering the call, customer will hear recipient’s ringing tone. Call is connected when the recipient answers the call. The call will be disconnected if the recipient is engaged or does not answer the call after a few rings.

2. What are the benefits of using GlobalRoam *108*?

In most instances, customers should enjoy savings on their outgoing calls back to Singapore-registered phone numbers (exclude calls made from India, Malaysia, Taiwan and Vietnam) or to phone numbers registered in other countries with GlobalRoam as compared to making an outgoing call using the “+” prefix. Please check the latest rates for making an outgoing call using both options prior to your departure.

You might want to check the GlobalRoam *108* rate to Singapore-registered phone numbers or to phone numbers registered in another country to find out more before you utilise this service. You can also dial *100# (free service) to check GlobalRoam *108* rates to Singapore-registered phone numbers when overseas.

3. Do I have to register for GlobalRoam *108*?

No. GlobalRoam *108* is automatically enabled for you if you have activated International Roaming or the Pay-As-You-Roam value-added service on your StarHub Mobile Postpaid service.

To activate International Roaming or the Pay-As-You-Roam service on your existing StarHub Mobile service, please call 1633 or visit any StarHub Shop.

4. Are there any registration or monthly subscription charges for GlobalRoam *108*?

No. There is no registration or monthly subscription charge for GlobalRoam *108*. The service is automatically enabled for you as long as International Roaming or the Pay-As-You-Roam service is activated on your StarHub Mobile line.

5. How do I use GlobalRoam *108* 

To use GlobalRoam *108*,

a. To call Singapore-registered phone number: Dial *108*65<Singapore telephone number># and press the dial button.
To call a phone number registered in another country: Dial *108*<country code><area code if any><telephone number># and press the dial button.
b. When a GlobalRoam call is initiated, you will see this message on the mobile phone “Please wait while we process your request. Call charges will apply when you answer the call. Thank you for using StarHub's GlobalRoam service.”
c. You will receive an incoming call from the system. After answering the call, you should hear the recipient’s ringing tone. Call is connected when the recipient answers the call. The call will be disconnected if the recipient is engaged or does not answer the call after a few rings.

NOTE:

  • All call diverts must be disabled before using GlobalRoam * 108*.
  • Call charges start when you answer the incoming call from the system. Calls diverted to Voicemail are classified as connected calls. Setup charges apply for disconnected calls. Example, for an unanswered call from Australia to Singapore, $0.50 setup charges will apply.
  • No savings when making GlobalRoam calls from India, Malaysia, Taiwan or Vietnam to Singapore phone numbers. You should use “+” prefix instead.
  • No savings for making GlobalRoam calls to local phone numbers. Example, calling Hong Kong phone number while in Hong Kong. You should use “+” prefix instead.
  • If you wish to use GlobalRoam to call another country’s phone number (exclude Singapore), please check at www.starhub.com/roaming to ensure there is savings on GlobalRoam call against “+” prefix rates.

6. Do I need to do anything after I have keyed in a GlobalRoam *108* request and pressed the dial button?

No. If the request is successful, you will see this message on your mobile phone
“Please wait while we process your request. Call charges will apply when you answer the call. Thank you for using StarHub's GlobalRoam service.”
You will receive an incoming call from the system if the request is successful.

7. Can I use GlobalRoam *108* in any overseas destinations I travel to?

At the moment, not all overseas operators support GlobalRoam *108*. If you are unable to initiate a successful GlobalRoam *108* call, please switch to another overseas operator and try again.

8. Can I use GlobalRoam *108* when I am in Singapore?

No. GlobalRoam *108* can only be used when you are roaming overseas.

9. Can I use GlobalRoam *108* to call an overseas number?

Yes. You can use GlobalRoam *108* to call both Singapore-registered foreign phone numbers when you are travelling.

10. If I am roaming overseas, how do I know if the overseas operator I have logged onto supports GlobalRoam *108* ?

If the overseas operator supports GlobalRoam *108*, you will receive this message after you initiate the call, “Please wait while we process your request. Call charges will apply when you answer the call. Thank you for using StarHub's GlobalRoam service.”

If the overseas operator does not support GlobalRoam *108*:

a. You may receive the following message: “Sorry, the service is currently unavailable. Please try again later.”, or
b. You do not receive any successful reply messages despite repeated attempts.

11. If I do not receive any response from my previous GlobalRoam *108* request, how long should I wait before I initiate another request?

You may wish to initiate another request if you do not receive any response from the system after about 1 minute.

12. How will I know how much I am being charged for the GlobalRoam *108* call I made to a Singapore-registered number?

The rate charged for your GlobalRoam *108* call to a Singapore-registered phone number depends on the country you are making the calls from.
Call charges start when you answer an incoming call from the system. Calls diverted to Voicemail are classified as connected calls. 


You might want to check the GlobalRoam *108* rate to Singapore from the country you are calling before you do so. 
 

13. What do I pay when I use GlobalRoam *108* to call a friend (who is using a local operator) in another destinations?

The rate charged for your GlobalRoam *108* call to foreign-registered phone number depends on the country you are making the calls from and the country you are calling to.

In general, such calls will be charged based on the prevailing StarHub's GlobalRoam *108* Rate (Caller’s Country) and the Zone Rate (Receiver’s Country).

Call charges start when you answer an incoming call from the system. Calls diverted to Voicemail are classified as connected calls. 


You might want to check the GlobalRoam *108* rate to Singapore from the country you are calling before you do so.
 

14. How will the call charges for GlobalRoam *108* be reflected on my bill?

The call charges for GlobalRoam *108 * will be reflected under the itemised call details for GlobalRoam *108* section in your bill.

15. Is there any other way that I can make a GlobalRoam *108* call?

A quick dial function has been incorporated in some of the latest StarHub Mobile Postpaid SIM cards issued.

To access this quick dial function, just access your phone menu to locate a category identified as “StarHub” (this is also where you will usually locate the “StarHub Menu”) where you will be able to see a “GlobalRoam” option if the quick dial function has been incorporated in the SIM card that you are using.

Just click on the “GlobalRoam” option and you can choose to enter the phone number you wish to call to, or just select the option where you can search your phonebook (saved in SIM) to select the number you want to connect to.

16. If I make a call to a Singapore-registered phone number using GlobalRoam *108*, can the recipients see my mobile phone number?

Yes, the recipient is able to see your mobile phone number if you are not subscribed to the Caller Number Non-Display service.

17. What happens if the recipient’s phone is engaged?

The call will be disconnected after a few rings, after which you will hear an engaged tone.

18. Will I be charged if the call is disconnected because the recipient does not pick up the call?

Call charges start when you answer an incoming call from the system. Calls diverted to Voicemail are classified as connected calls. 

19. What will happen if I do not pick up the call from the system?

Your call will be unsuccessful should you not pick up the incoming call from the system due to your line being busy or because you're out of the network coverage area. An SMS will then be sent notifying you that the call was unsuccessful: “Sorry, the call is unsuccessful as the system cannot reach you or you have enabled Call Divert. Please disable Call Divert or try again.”

20. Why I cannot make GlobalRoam *108* call using my Multi-SIM?

GlobalRoam *108* service is currently not available for Multi-SIM subscribers.