DataRoam Cap @ $100

 

1. What is DataRoam Cap @ $100?

DataRoam Cap @ $100 is a roaming tool that ensures your data roaming usage charges do not exceed $100 per month, based on your bill cycle.

2. Is the DataRoam Cap @ $100 service available to all customers?

The DataRoam Cap @ $100 service is available to StarHub postpaid mobile customer who is holding one of the following mobile plans:

  • 4G mobile plan, or
  • SmartSurf HD plan, or
  • i2Surf plan, or
  • PowerValue Plan with MaxMobile/BlackBerry® VAS, or
  • MaxMobile DataPack, or
  • BlackBerry® DataPack
  • and subscribed to one of the following roaming service:
  • International Roaming, or
  • Pay-As-You-Roam

However, those who have subscribed to DataRoam Monthly Plans or BlackBerry® Unlimited DataRoam plan would not be able to subscribe to DataRoam Cap @ $100 service.

3. What are the charges for subscribing to the DataRoam Cap @ $100 service?

The DataRoam Cap @ $100 service is free.

4. How do I sign up for the DataRoam Cap @ $100 service?

To activate DataRoam Cap @ $100 via Roam Manager:

  1. Dial *100# and press Send
  2. Reply 3 (Disable or Enable data roam service) and press Send
  3. Reply 3 (Activate DataRoam Cap) and press Send
  4. Reply 1 and press Send

Alternatively, you can:

  1. Dial *100*88# and press Send
  2. Reply 1 and press Send

You will receive an activation SMS - Dear customer, you have successfully activated DataRoam Cap @ $100. Thank you. 

NOTE :

  • The computation of the $100 data roaming cap is based on the current bill cycle. If you have activated the DataRoam Cap @ $100 after exceeding $100 of data roaming usage for the current bill cycle, the service will be effective from next bill cycle onwards.
  • If Roam Manager is not supported by certain overseas operators, please retry with another overseas operator.

5. My data roaming service is disabled as my data usage has reached $100. If I wish to continue to access data, how do I enable my data roaming service?

To disable the DataRoam Cap @ $100 service via Roam Manager: 

  1. Dial *100# and press Send
  2. Reply 3 (Disable or Enable data roam service) and press Send
  3. Reply 4 (Deactivate DataRoam Cap) and press Send
  4. Reply 1 and press Send

Alternatively, you can:

  1. Dial *100*89# and press Send
  2. Reply 1 and press Send

You will receive a deactivation SMS - Dear customer, you have successfully deactivated DataRoam Cap @ $100. Thank you.

6. Can I activate the DataRoam Cap @ $100 service again after deactivation?

Yes. You can activate the DataRoam Cap @ $100 service again with our Roam Manager (*100#). 

7. When my data roaming is suspended, can I still make roaming voice call or SMS?

Yes, you can still receive or make outgoing voice/video calls and SMS even when your data roaming is suspended.

8. I have activated the DataRoam Cap @ $100 service and use both my main SIM and MultiSIM to roam overseas. Why am I being charged more than $100 for my data roaming usage?

The DataRoam Cap @ $100 service is applicable on individual SIM cards, so data roaming usage is tracked separately for each card. It is advisable to roam with the main SIM card only as some roaming operators may not support or recognize the MultiSIM service.

9. If I have subscribed to DataRoam Cap @ $100 service, will I be able to enjoy the unlimited data surfing with Conexus Mobile Alliance Network?

Yes. The system will calculate the usage as $15 for the unlimited data surfing you have used for the day on Conexus Mobile Alliance Network.

10. When my data roaming is suspended, can I access my local data when I am back in Singapore?

Yes, DataRoam Cap @ $100 will only suspend your data roaming service, and not your local data access. 

11. If my data roaming is suspended after reaching the $100 cap, when can I start using my data roaming again?

DataRoam Cap @ $100 service limits your data roaming charges to a maximum of $100 per month. Your data roaming usage will be reset on your next bill cycle so you can use your data roaming till it reaches the $100 cap again.

12. I have activated the DataRoam Cap @ $100 service. Why do some of my roaming bill charges still exceed $100 in the bill?

Your roaming charges may not reach us in time to be reflected in your current bill. If this happens, these charges will be reflected in your next bill. Please rest assured that your data roaming usage charges are capped at $100, calculated based on your call dates within your bill cycle.

13. Why does my bill show the data roaming suspension being charged at $95.85 instead of $100?

As our roaming partners may take a while to pass your mobile usage information to StarHub, we normally do an early suspension of your data roaming suspension to ensure that your total data roaming cost will not exceed $100.

14. Is there other ways to manage my data roaming charges?

Yes, you can access our Roam Manager to manually check your data roaming usage or to suspend/restore your data roaming access. Simply dial *100# to access Roam Manager.