BlackBerry® Unlimited DataRoam Value-Added Service

 

1. How does the BlackBerry® Unlimited DataRoam Value-Added Service (VAS) work?

StarHub’s BlackBerry® Unlimited DataRoam is an add-on VAS for customers with BlackBerry® DataPack or mobile voice line with BlackBerry® VAS and International Roaming. It provides BlackBerry® smartphones users on OS 7 and earlier with unlimited data access on selected roaming operators in certain overseas destinations, via BlackBerry® APN. The VAS is not applicable for BlackBerry® 10 smartphones.

2. Who can subscribe to BlackBerry® Unlimited DataRoam VAS?

This service is available to customer who has subscribed to a mobile voice line with BlackBerry® VAS or BlackBerry® DataPack and International Roaming service. BlackBerry® Unlimited DataRoam VAS is not applicable on BlackBerry® 10 smartphones.

3. How many destinations does BlackBerry® Unlimited DataRoam VAS cover?

BlackBerry® Unlimited DataRoam VAS covers 28 destinations with 42 roaming operators. The list of roaming operators may be subjected to changes. For the updated list of roaming operators, kindly refer to www.starhub.com/roaming. Prevailing roaming data charges apply for roaming operators not in the listing.

4. Can I use BlackBerry® Unlimited DataRoam VAS locally?

No, BlackBerry® Unlimited DataRoam VAS is only applicable for overseas data usage.

5. Can I subscribe to Monthly DataRoam Plans with BlackBerry® Unlimited DataRoam VAS?

No, BlackBerry® Unlimited DataRoam VAS is not applicable for subscribers of Monthly DataRoam Plans.

6. What are the types of data traffic covered under BlackBerry® Unlimited DataRoam VAS?

BlackBerry® Unlimited DataRoam subscribers can expect unlimited data access for the following data traffic via BlackBerry® APN: 

Type of Data Traffic via BlackBerry® APN Unlimited Access
Read Email and Download Email attachment
Yes
Click and access website link in email Yes
Use BlackBerry® Browser Yes

7. What are the types of data traffic not covered under BlackBerry® Unlimited DataRoam VAS?

BlackBerry® Unlimited DataRoam VAS excludes data traffic transmitted via SHWAP APN and other APNs:

Type of Data Traffic via non-BlackBerry® APN, such as SHWAP APN Unlimited Access
Video Streaming No. Prevailing Roaming Data Charges Apply
 
BlackBerry® phone as Dongle tether to PC or as Mobile Hotspot No. Prevailing Roaming Data Charges Apply
 
All data traffic on BlackBerry® 10 smartphones No. Prevailing Roaming Data Charges Apply
BlackBerry® Smartphone tether to BlackBerry® Playbook
Unlimited Access
BlackBerry® Smartphone tether to BlackBerry® Playbook
 
No. Prevailing Roaming Data Charges Apply
Video Streaming
 
No. Prevailing Roaming Data Charges Apply
Facebook
 
No. Prevailing Roaming Data Charges Apply
Download App from BlackBerry® AppWorld N.A (wifi only)
Access AppWorld App No. Prevailing Roaming Data Charges Apply

8. If I terminate the BlackBerry® Unlimited DataRoam VAS in the middle of my bill cycle, do I get a pro-rated refund?

No, this service is non-pro-ratable; therefore, there will be no refund for service terminated half-way through your bill cycle.

9. Why is the BlackBerry® Unlimited DataRoam VAS not applicable for users of BlackBerry® 10 smartphones?

BlackBerry® Unlimited DataRoam usage is only applicable on BlackBerry® APN. As BlackBerry® 10 smartphones do not use BlackBerry® APN, BlackBerry® Unlimited DataRoam VAS is not applicable for users of those smartphones.

10. What will happen if I utilise mobile data on my BlackBerry® 10 smartphone while roaming overseas?

Prevailing data roaming rates will apply. Please refer to www.starhub.com/roaming for the current rates.

11. My BlackBerry® device is running on BlackBerry® 7 OS or earlier. Would I be able to subscribe to BlackBerry® Unlimited DataRoam VAS?

Yes, you can subscribe to BlackBerry® Unlimited DataRoam VAS as your BlackBerry® device which runs on BlackBerry® 7 OS or earlier, uses BlackBerry® APN. Should you decide to upgrade to a BlackBerry® 10 smartphone, kindly note that you would need to discontinue this add-on VAS.