Top-Up Your StarHub Prepaid Card

Instructions For Top-Up Cards via hotline

  • Ensure that the Happy Prepaid SIM card has been inserted into your mobile phone
  • Scratch off the foil on the reverse side of your Happy Prepaid Top-up Card to reveal your Top-up Card number and PIN
  • Dial the StarHub Prepaid Hotline at 9850 0000
  • After the welcome message, press "2" to top-up
  • Enter the 10-digit Top-up Card number found on your Top-up Card, followed by your 6-digit PIN
  • Upon successful top up, you will receive a SMS notification on your new card balance and expiry date

Instructions For Top-Up Cards Via Happy 123

  • Ensure that the Happy Prepaid SIM card has been inserted into your mobile phone
  • Scratch off the foil on the reverse side of your Happy Prepaid Top-up Card to reveal your Top-up Card number and PIN
  • Follow the steps below:
    - Key *123*2# and SEND
    - Follow on-screen instructions to enter voucher and PIN number
  • Upon successful top up, you will receive a SMS notification on your new card balance and expiry date

Instructions For Top-Up Via DBS/POSB ATMs

  • Locate the nearest DBS/POSB ATM
  • Insert your ATM card
  • Select language and enter your PIN
  • Select CASHCARD & MORE SERVICES > LOAN APPLN & MORE SERVICES > PURCHASE/TOP-UP CARD > STARHUB > TOP-UP Happy Prepaid SIM
  • Select account to debit the top-up amount from
  • Enter your Happy Prepaid mobile number and press ENTER
  • Verify that the screen display details are accurate and confirm the transaction
  • Remove ATM card and transaction receipt

Instructions For Top-Up Via OCBC ATMs

  • Locate the nearest OCBC ATM
  • Insert your ATM card, then select your language and enter your PIN
  • Select MORE SERVICES > MORE SERVICES > SingTel/StarHub Services > StarHub services > Top-up StarHub Prepaid Card
  • Enter the correct Prepaid Mobile number and press ‘YES’
  • Select top-up amount
  • Ensure that the Prepaid mobile number, top-up amount and account where amount will be deducted from is correct and confirm the transaction
  • Select 'NO' if you do not want to perform another transaction or 'YES' if you want to perform another transaction
  • If you select 'NO', remove ATM card and obtain the transaction receipt

Instructions For Top-Up Via SingPost SAMs

  • Locate the nearest SAM
  • Select TELECOMMUNICATION SVCS from MAIN MENU
  • Select the TOP-UP your Happy Prepaid card option
  • Enter your Happy Prepaid mobile number and touch 
    OK to continue

Instructions For Top-Up Via AXS Stations

  • Select Top-up > Happy Prepaid Top-up
  • Select your payment mode of NETS or Cashcard
  • Follow touch-screen instructions to complete top-up transaction
Instructions For Top-Up Via EZ-Link Kiosk
  • EZ-LINK top-up terminals are available at Community Centers and Carparks.
  • Press ‘2’ for StarHub Prepaid top-up
  • Place EZ-Link card on the kiosk
  • Press ENTER when card balance is displayed
  • Enter StarHub Mobile Prepaid number
  • Select top-up amount and press ENTER to confirm

Instructions For Top-Up Via Internet

  • To start topping up with eNETS (Internet Banking)/credit cards/debit cards, access the StarHub Prepaid self-help portal. (Note: You need to have an Internet banking account with DBS/POSBUOB or Citibank. Otherwise, please contact your bank to sign up.
  • Select your payment mode of eNETS (Internet Banking)/credit cards/debit cards.
  • Fill up the necessary information on screen and follow the instructions to complete top-up transaction.

Happy Hubber Top-Up

Exclusively for StarHub Mobile Postpaid, TV or Broadband customers!

Simply nominate a Happy Prepaid mobile number and the monthly $10 top-up will be charged to your bill. Only StarHub’s Happy Hubber Top-up plan rewards each $10 top-up with 100 FREE SMS.