Prepaid Internet SIM


General

1. What is Prepaid Internet SIM?

Prepaid Internet SIM is StarHub's prepaid mobile broadband service designed to offer customers ad-hoc Internet access and greater flexibility in choosing the type of plan according to their surfing needs/ habits.

2. What are the benefits of using Prepaid Internet SIM?

With Prepaid Internet SIM, customers get to enjoy the following;

  • No contract
  • Access anywhere in Singapore.

3. How much is the Prepaid Internet SIM cards?

Prepaid Internet SIM offers at only $18.

4. Is registration of Prepaid Internet SIM required upon purchase?

Like all existing Prepaid cards, proper registration of the Prepaid Internet SIM Cards are required upon purchase. All existing registration and de-registration processes and policies of StarHub Prepaid SIM Cards shall apply.

5. What do I need for my Prepaid Internet SIM?

To access Internet, you would need our Prepaid Internet SIM and a laptop/tablet/iPad/USB modem/mobile device.

6. Can I use my Prepaid Internet SIM on my laptop?

Yes. In order to access Internet via your laptop, you will need a USB modem. You can purchase a Internet SIM and a USB modem from any StarHub Shops and all selected Partner outlets.

If you currently already owned a USB modem, you can configure the Access Point Name (APN) setting to "shppd" in order to access Internet.

Note: StarHub will provide the necessary support to configure the USB Modem sold by StarHub. For all other Modems, please refer to your respective USB Modem manufacturer for support.

7. Where can I purchase my Prepaid Internet SIM?

You can purchase the Prepaid Internet SIM at all StarHub Shops, Exclusive Partners and UOB Foreign Exchange counters at Changi Airport

 

Prepaid Internet SIM

8. What is Prepaid Internet SIM?

Prepaid Internet SIM offers the following;

  • Hi-speed of up to 75 Mbps data access
  • 5 consecutive days of up to 2GB of Internet data Access
  • Access anywhere within Singapore

9. Can the $18 Prepaid Internet SIM card be topped up?

You can top up your Prepaid Internet SIM via our Happy Prepaid Top-up cards, electronic top-ups AXS / NETS Self Service Station / SAM / DBS/POSB ATMs / OCBC ATMs and Internet top-up via credit cards here.

After top up, you can choose the type of data plan that is suitable for your needs. Below are the data plans available

Price Validity Data
$6 1 Days 2GB / Day
$16 3 Days 2GB / Day
$25 7 Days 2GB / Day
$28 30 Days 2GB for 30 days
$32 60 Days 3.5GB for 60 days

10. How are the plans charged?

All MaxMobile Prepaid data plans are charged fairly based on 24-hour clock cycle.
E.g. Customer activates a 3-Day Data Plan on 01-June-09 at 2000 hrs, his data access will expire on 04-June-09 at 1959 hrs

11. What will happen if I have purchased more than 1 data plans before the current data plan expires?

If another data plan has been activated before the expiry of the existing plan, the expiry date will be extended, based on the plans purchased.
E.g. You activates a 3-Days Data Plan on 01-June-09 at 2000 hrs, and before the expiry of your current plan, he activated another 1-Day Data Plan. Your data access will expire on 05-June-09 at 1959hrs.

12. If I have purchased a 60-day data plan and purchased yet another 60-day data plan x days later (x<60 days), will my unused data from the first purchase be rolled over? And what is my new expiry date?

Yes, any unused data from the first purchase will be rolled over to the new expiry date. The new expiry date will be the 60 days from the date of the 2nd data plan purchased.

13. If I have purchased a wrong data plan, what can I do?

If you have purchased a wrong data plan of the wrong duration, we are sorry that we will not be able to refund you, likewise for all StarHub Prepaid services.

14. How do I extend my Prepaid Internet SIM expiry?

You can extend your Prepaid Internet SIM expiry by doing a top up within 180 days.

15. Who is suitable in buying Prepaid Internet SIM?

Prepaid Internet SIM is ideal for:

  • iPad/ Tablet/iPhone4 and above users who needs ad-hoc Internet access
  • Travellers to Singapore who want to save on expensive hotel Internet charges
  • Users who want to control their usage and their cost on data usage
  • Companies that require ad- hoc access at seminar and exhibitions
  • Businesses that require short term Internet access for overseas staff

 

Top Up your Prepaid Internet SIM

16. What are the different denominations I can top up with?

You can top up using our Happy Prepaid Top-up cards worth $18 or $38 which is available in all StarHub Shops, Exclusive Partners and authorized dealers.

After top up, you can choose the type of data plan that is suitable for your needs. Below are the data plans available

Price Validity Data
$6 1 Day 2GB / Day
$16 3 Day 2GB / Day
$25 7 Day 2GB / Day
$28 30 Day 2GB for 30 days
$32 60 Day 3.5GB for 60 days

17. How do I check my Prepaid service balance?

You can view your account summary at www.starhub.com/maxmobileprepaid/selfhelp

18. How do I top up my Prepaid Internet SIM?

You can top up your MaxMobile Prepaid via our Happy Prepaid Top-up cards, electronic top-ups AXS / NETS Self Service Station / SAM / DBS/POSB ATMs / OCBC ATMs and Internet top-up at www.starhub.com/prepaid via credit cards.
 

Existing MaxMobile Prepaid Mobile Broadband Customers

19. I am an existing 2Mbps MaxMobile Prepaid Mobile Broadband customer, I noticed there is no longer 2 Mbps plan available. How does it affect me?

For existing 2 Mbps customers, there is no disruption on the service, you can still top up your MaxMobile Prepaid Mobile Broadband via www.starhub.com/prepaid with credit cards or via our Happy Prepaid Top-up cards or via electronic top-ups at AXS / NETS Self Service Station / SAM / DBS/POSB ATMs / OCBC ATMs.

20. What happens if I want to upgrade my existing 2Mbps data plan to 75Mbps?

Currently, you are unable to upgrade your existing 2Mbps data plan to 75Mbps. However you can purchase our Prepaid Internet SIM card if you wish to enjoy the 75 Mbps data plan.
 

Technical Support

21. What number can I call for technical support?

For technical support, please call 1633.

22. Can I use Prepaid SIM on a Mac Operating System?

Yes, you can use MaxMobile Prepaid on a Mac Operating System. You can simply configure the Access Point Name (APN) setting to shppd in order to access Internet.