StarHub SIM Only Option on 4G Plans

1. What is StarHub’s SIM Only plans all about?

StarHub’s SIM Only Plans gives you more choices, value and freedom  on the world’s fastest 4G network! StarHub’s 4G SIM-only plans are contract free and offer up to 12GB of bundled mobile data, data upsize options, 4G LTE-Advanced data speeds of up to 300Mbps and the widest 4G roaming coverage, among other perks.

2. How does the SIM Only plans work?

The SIM Only plans is an opt-in enrollment for mobile lines that are registered under a NRIC or FIN, that entitles you to a 50% SIM Only plan discount off the usual monthly subscription for an on-going basis for your mobile service voice plan, for as long as you remain on a month-to-month ‘rolling’ subscription without any active contract commitment.

3. Which plans are eligible for the SIM Only plans?

A: The SIM Only plans is available on an opt-in basis for Standalone voice lines and SharePlus Main Lines (excludes SharePlus dependent lines) on

  • 4G 300M
  • 4G 3
  • 4G 4
  • 4G 5
  • 4G 6
  • 4G 12 ($500 handset upgrade voucher not applicable)

4. I am an existing customer with a handset / bill rebate contract commitment. Can I change to the SIM Only plans?

No, the SIM Only plans is only available for customers without an existing handset / bill rebate contract commitment. You may opt-in for the SIM Only plans upon completion of your contract commitment.

5. Can I upgrade to a device contract commitment?

You may upgrade from the SIM Only plans onto a contract commitment (e.g. device commitment) without any penalties anytime, however the discount on the SIM Only plan will be dropped and your monthly subscription will be reverted to the usual monthly prices of the 4G mobile plans.

6. Is there a contract period or minimum period of service for the SIM Only plans?

There is no lock-in contract period or minimum period of service on the SIM Only plans.

7. What are the applicable fees to sign up for SIM Only plans for new subscribers?

There is a one-time registration fee and SIM Card charge for all new subscriptions to our mobile service voice plans of $37.45. Depending on your residence status and eligibility to apply for a mobile service, a deposit may be required during sign-up.

8. Can I enjoy CIS Discounts, Hub Club Discounts or Youth benefits with the SIM Only plans?

No. The SIM Only plans is mutually exclusive and is NOT applicable with any other discounts or promotions, namely but not limited to:

–        Hub Club Discounts

–        Corporate Discounts / CIS Discounts / Partner Plan Discounts (discount and free VASes)

  • Subscription Discounts
  • Youth promotions (free VASes, and free unlimited SMS/MMS)
  • Bill Rebates

9. I’m currently a HubClub customer and had just subscribed to another SIM Only plans. Will I get additional HubClub discounts?

Mobile lines on SIM Only plans will be eligible for Hub Club membership and will count towards the Hub Club mobile line count, however these lines will not be eligible for Hub Club discounts.

Example:

HubClub customer with 1 mobile (Line A), add on a new SIM Only plan line (Line B)

Before adding SIM Only plan line:

  • Line A enjoys 15% HubClub discount

After adding SIM Only plan line:

  • Line A enjoys 20% HubClub discount.
  • Line B will only enjoy SIM Only plan discount and not additional HubClub discount.

10. I’m currently subscribed to the SIM Only plan on 4G 12. Will I be eligible to get the $500 handset upgrade voucher?

No. The $500 handset upgrade voucher is only available for subscribers on a regular priced 4G 12 plan with a contract commitment.

11. How can I sign up for the SIM Only plans?

For new and existing subscribers on 4G plans with no contract commitment or have completed their contract commitments, you may visit any of our StarHub Shop and Exclusive Partner Outlet or log into to starhub.com/store to sign up. For full details of SIM Only promotion Terms and Conditions, please visit starhub.com/simonly-tnc.

12. I’m currently not on any 4G Plans, and I’m interested to opt for the SIM Only plans. What should I do?

Customers will be required to change their existing non 4G mobile plan to the new 4G Plans (i.e. 4G 300M, 4G 3, 4G 4, 4G 5, 4G 6 or 4G 12). It is recommended for customers to review the 4G Plans’ details at http://www.starhub.com/mobileplans as this may differ from their existing mobile plan. Once you have decided on your preferred 4G plan, please proceed to our website links www.starhub.com/personal/store/mobile/sim-only.html to submit your full details and plan selection. Please note you will not be able to revert back to plans that are no longer offered. For full details of SIM only promotion Terms and Conditions, please visit www.starhub.com/simonly-tnc.

13. What VASes can I sign up for with the SIM Only plans?

All applicable VASes that is available for the 4G Plans such as (but not limited to), Caller Number Display, Data Upsize VAS (1/2/3/GB), Plus 3, Free IDD018 VAS, International Roaming, RoamEasy.

14. I am Youth/Student. Will I be able to enjoy the Youth benefits such as Free Unlimited SMS/MMS and Data Upsize VAS?

The Youth benefits such as Free Unlimited SMS/MMS and Data Upsize VAS is only available on our 2 years’ contract Youth Plan for new and recontract customers. It is not applicable to the SIM Only plans.

14. I have an existing SharePlus Supplementary Line, can I use it to sign up for SIM Only plans?

No, SharePlus Supplementary lines are not eligible for SIM Only plans. SIM Only plans are only available for Standalone voice lines and SharePlus Main Lines.

15. Can I still sign-up for SharePlus Supplementary Lines while I am on the SIM Only plans?

Yes, SIM Only plans customers can sign-up for up to 2 SharePlus Supplementary Lines per NRIC/FIN. SharePlus Terms & Conditions applies.

16. Can I sign up for a new SIM Only line and take a new SharePlus Supplementary Line at 50% SharePlus discount (after discount $8.03/month) and Free 1GB Data Upsize?

Yes, new SIM Only lines are eligible to sign up the SharePlus promotion.

17. I am interested to convert my existing 4G Plan into SIM Only. Can I also sign-up/new/existing  SharePlus Supplementary Line at 50% SharePlus discount and Free 1GB Data Upsize?

No. The SharePlus promotion is only available for new and recontract customers.

18. Can I change my plan anytime when on this SIM Only plan?

You will be able to move within the six available SIM Only plans anytime to continue to enjoy the SIM Only discount.