• Mobile Service
    Statistics
    sh
    sh

    Code of Practice Compliance Report
  • Mobile Service
    Statistics

    Code of Practice Compliance Report
Compliance Report for Q1/2017
StarHub has met all applicable QoS standards required by IDA.
PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS) Jan Feb Mar
No. of Complaints 23 13 19
a) Company Policies/Procedures 4 6
3
b) Services/ Equipment Prices 0 0 0
c) Quality of Service/ Equipment 15 5 10
d) Customer/ Technical/ After Sales Support Services 3
0 5
e) Billing and Payment Issues 1
2
1
f) Others  0 0 0
       

* Includes both domestic and international services for mobile originated calls