• Mobile Service
    Statistics
    sh
    sh

    Code of Practice Compliance Report
  • Mobile Service
    Statistics

    Code of Practice Compliance Report
Compliance Report for Q3/2016
StarHub has met all applicable QoS standards required by IDA.
PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS) Jul Aug Sep
No. of Complaints 28 27 29
a) Company Policies/Procedures 6 1
6
b) Services/ Equipment Prices 0 0 0
c) Quality of Service/ Equipment 20 18 19
d) Customer/ Technical/ After Sales Support Services 1
5 3
e) Billing and Payment Issues 1
3
1
f) Others  0 0 0
       

* Includes both domestic and international services for mobile originated calls