• Mobile Service
    Statistics
    sh
    sh

    Code of Practice Compliance Report
  • Mobile Service
    Statistics

    Code of Practice Compliance Report
Compliance Report for Q3/2017
StarHub has met all applicable QoS standards required by IDA.
PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS) Jul Aug Sep
No. of Complaints 24 19 9
a) Company Policies/Procedures 8 2 1
b) Services/ Equipment Prices 0 0 0
c) Quality of Service/ Equipment 12 14 6
d) Customer/ Technical/ After Sales Support Services 1 1 1
e) Billing and Payment Issues 3 2 1
f) Others  0 0 0

* Includes both domestic and international services for mobile originated calls