• Mobile Service
    Statistics
    sh
    sh

    Code of Practice Compliance Report
  • Mobile Service
    Statistics

    Code of Practice Compliance Report
Compliance Report for Q1/ 2018
StarHub has met all applicable QoS standards required by IDA.
PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS) Jan Feb Mar
No. of Complaints 27 17 21
a) Company Policies/Procedures 4 1 2
b) Services/ Equipment Prices 0 0 0
c) Quality of Service/ Equipment 12 12 14
d) Customer/ Technical/ After Sales Support Services 6 4 4
e) Billing and Payment Issues 5 0 1
f) Others  0 0 0

* Includes both domestic and international services for mobile originated calls