• Mobile Service
    Statistics
    sh
    sh

    Code of Practice Compliance Report
  • Mobile Service
    Statistics

    Code of Practice Compliance Report
Compliance Report for Q4/2016
StarHub has met all applicable QoS standards required by IDA.
PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS) Oct Nov Dec
No. of Complaints 20 20 15
a) Company Policies/Procedures 4 2
0
b) Services/ Equipment Prices 0 0 0
c) Quality of Service/ Equipment 14 13 13
d) Customer/ Technical/ After Sales Support Services 1
1 1
e) Billing and Payment Issues 1
4
1
f) Others  0 0 0
       

* Includes both domestic and international services for mobile originated calls