• Mobile Service
    Statistics
    Mobile Service
    Statistics
    StarHub Business Site
    StarHub Business Site
    Code of Practice Compliance Report
  • Mobile Service
    Statistics

    Code of Practice Compliance Report

Compliance Report for Q2/2016

StarHub has met all applicable QoS standards required by IDA.
PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS) Apr May
Jun
No. of Complaints 15
13 13
a) Company Policies/Procedures 3 7
1
b) Services/ Equipment Prices 0 0 0
c) Quality of Service/ Equipment 11
5 10
d) Customer/ Technical/ After Sales Support Services 1
1 1
e) Billing and Payment Issues 0
0
1
f) Others  0 0 0
       

* Includes both domestic and international services for mobile originated calls