Cessation of Outbound SMTP

NOTE: 

StarHub will retire its SMTP server with effect from 18 June 2018. Hence, 3rd party email account users will no longer be able to send email via StarHub SMTP server.

 

What is StarHub SMTP server?

SMTP stands for “Simple Mail Transfer Protocol”. It is a protocol used for sending emails over the Internet.

StarHub SMTP server was created to support the email service, i.Mail that has ceased in 2014.

 

Why is StarHub ceasing its SMTP server and what is the impact?

As part of the end-of-life process for StarHub i.Mail service, we are retiring our SMTP server starting from 18 June 2018. Customers who are using our SMTP server to deliver outgoing emails will no longer be able to do so.

 

Why can’t I send emails using my email software e.g. Microsoft Outlook, Mac Mail?

You will not be able to send emails on your email software if the outgoing mail server is set as StarHub SMTP server, which has ceased with effect from 18 June 2018.

 

How do I check if my outgoing mail server is set as StarHub SMTP server?

Depending on the email software you are using, you can proceed to software setting to check if your outgoing mail server is set as "smtp.starhub.net.sg".

 

I need to send my emails. What is your recommendation?

As we have ceased our SMTP server with effect from 18 June 2018, please contact your email account provider for alternative solutions.

 

You have previously helped to configure my 3rd party email account on StarHub SMTP server but it doesn’t work now. Can you provide an alternative solution?

Configuring 3rd party email account for use with StarHub SMTP server was offered on an exceptional goodwill basis. As we have ceased our SMTP server, please contact your email account provider for alternative solutions.