Integrating With Other Email Accounts

 

Account Integration Requirements

Verify that your email account provider complies with the following account integration requirements:

  • If using a POP server, it must be configured to use Transmission Control Protocol (TCP) port 995 or port 110.
  • If using an IMAP server, it must be configured to use TCP port 143 or port 993.
  • If the POP or IMAP server is located behind a firewall or proxy, the TCP port used must be configured to allow bi-directional Internet traffic.
  • If using a POP server, it must support unique identification listing (UIDL). Please perform an Internet search for Request for Comments document RFC1939.

Integrating an Email Account

Simply complete the following steps:

  1. Connect to the BlackBerry® Internet Service website and log in to your BlackBerry® account.
  2. On the navigation bar, click Profile.
  3. Under Email Accounts, click the hyperlink other email accounts.
  4. Click Add Account.
  5. Type the email address, user name and password in the appropriate fields and click Submit.
  6. If you see the message “Your email account has been successfully set up,” the integration is complete. The integrated account is listed with a green check mark in the Status column (on the far right). New email messages from your integrated email account will begin appearing on the handheld.

If you see the message “We were unable to configure this mailbox,” the integration failed because:

  • Your account information was entered incorrectly. Try repeating the process.
  • The integration was not complete because additional information was required. To do so, complete the steps in the following section.

Providing Additional Information

  1. Under Internet Service Provider Email, select the option for "I use an email client such as Outlook™, Outlook Express™, Netscape®, Eudora®".
  2. Click Submit.
  3. Type your email server name and port number. For example, if you are integrating a POP account, type port number 110 or 995. If you are integrating an IMAP account, type port number 143 or 993.
  4. Verify your email address, user name and password.
  5. Select one of the following options:
                -   Leave messages on mail server (default setting)
                -   Utilise SSL
  6. Click Submit.

If you see the message “Your email account has been successfully set up,” the integration is complete. The integrated account is listed with a green check mark in the Status column (on the far right). New email messages from your integrated POP or IMAP account will begin appearing on the handheld.

If you see the message “We were unable to configure this mailbox,” the integration failed because:

  • Your account information was entered incorrectly. Try repeating the process.
  • There was a temporary connection problem between the BlackBerry® Internet Service website and your email provider's website. Please try integrating your account later.