Happy Online Top-Up Via Credit Cards And Internet Banking

1/13
What is Happy Online Top-up about?
2/13
What are the benefits of Happy Online Top-up?
3/13
What are the payment methods accepted for Happy Online Top-up?
4/13
What are denominations available for the Happy Online Top-up service?
5/13
Can I top up $17 (Happy Stars), $25 (Happy Stars Plus) or $28 (Happy $128) on my Prepaid Internet SIM card?
6/13
Can I verify transactions done many months ago with StarHub or my respective banking service? (Example: The amount I had topped up a few months ago was not credited to my Happy Prepaid SIM card).
7/13
How soon will my StarHub Prepaid SIM card get topped up after the transaction is approved?
8/13
Will the deduction from my bank account take place before my prepaid SIM card has been topped up?
9/13
What should I do if I have accidentally keyed in a wrong top-up amount?
10/13
Can StarHub refund the top-up amount from an approved transaction?
11/13
I did a top-up on the wrong prepaid card. Can I request to transfer this top-up amount to another prepaid card?
12/13
What should I do if the top-up amount was debited from my account but my Prepaid SIM was not topped-up?
13/13
Are there any promotion when topping up online?

 

My Happy Account

19 Questions
1/19
Why should I register for a Happy Account?
2/19
What do I need to register for a Happy Account?
3/19
How do I register for a Happy Account?
4/19
What happens to my Happy Account when my prepaid number is terminated or expired?
5/19
How do I close my Happy Account?
6/19
What happens to my Happy Account if I transfer my primary prepaid mobile number to someone else?
7/19
What happens to my top-up transaction if I forget to update my credit card expiry date?
8/19
Can I reactivate a closed Happy Account?
9/19
How many Happy Accounts am I allowed to register with StarHub?
10/19
Can I change my credit card details using my Happy Account?
11/19
How long will my transaction records be kept for?
12/19
What does Low Balance Top Up mean?
13/19
How do I enable the Low Balance Top Up function?
14/19
What does Regular Top Up mean?
15/19
How do I enable the automatic Regular Top Up function?
16/19
What does Automated Plan Renewal mean?
17/19
How do I enable Automated Plan Renewal?
18/19
Can I enable Low Balance and/or Regular Top-Ups and Automated Plan Renewals for all 5 prepaid numbers set up under my Happy Account?
19/19
My scheduled Regular Top Up transaction has failed. Will the system attempt to do a top-up for my prepaid number again?
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