Getting Started with HomeHub Go

1. If I have an existing service, can I recontract to HomeHub Go?

Please check your recontract eligibility here.


2. If I sign up for HomeHub Go, can I purchase a mobile phone of my choice?

Yes, you may. A 2-year contract and prevailing handset price will apply.


3. Can I sign up for HomeHub plan first and the 15GB mobile plan at a later stage?  

Yes, however, your HomeHub plan must be installed and active in the same billing account.


4. Do I qualify for Hub Club if I sign up for HomeHub Go bundle?

Yes, you will automatically become a Hub Club member under the following eligibility criteria:

All 3 services - StarHub Post-paid Mobile, TV and Home Broadband must be registered under the same subscriber name, NRIC/FIN and service/registered address.


5. As a Hub Club member, can I enjoy Hub Club mobile discount on HomeHub Go mobile lines?

Yes, you can enjoy up to 30% discount off subscription on HomeHub Go mobile lines.


6. What happens after I use up the bundled talktime, SMS and/or data on my HomeHub Go Mobile line?

Prevailing excess usage charges will apply – 16.05 cents/minute of talktime; 5.35 cents/SMS; and $10.70/GB of data (capped at $168/month).

 

7. After I complete the 13th month of my HomeHub Go Mobile Plan contract, can I recontract to get a new phone?

Yes, you can. An early upgrade fee of $300 will apply. However, you can utilise your Hub Club benefit of an Annual Handset Upgrade worth $200, if any, to offset the charge. Upon recontract, a new 2-year contract will apply.


8. I am subscribed to HomeHub Go 100/HomeHub Go 500/ HomeHub Go 1000 plan.  Can I renew my HomeHub Go Mobile Plan contract first and renew my HomeHub plan later?

Yes, HomeHub Go 100/HomeHub Go 500/HomeHub Go 1000 plan comprises of TWO 2-year contract (I) HomeHub Go Mobile Plan contract and (II) HomeHub contract. You can choose to renewal your HomeHub Go Mobile Plan contract from 13th month to get a new handset and renew your HomeHub contract at a later date. Both contract do not need to be renewed at the same time. 


9. I am subscribed to previous <HomeHub 100 (Cable) / HomeHub 200 (Fibre) / HomeHub 500 (Fibre) / HomeHub 1000 (Fibre) >plan, can I sign up for HomeHub Go?

Please check your recontract eligibility here.