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My StarHub e-bill

MyStarHub e-bill

 

1. What is MyStarHub e-bill?

This is our paperless billing service. By signing up for MyStarHub e-bill, you will no longer receive hard copy bills. You can retrieve and view PDF bills which are accessible via your Online Hub iD. Use of the MyStarHub e-bill service is subject to the MyStarHub e-bill Terms & Conditions which can be found at here.

2. What are the benefits of MyStarHub e-bill?

  • Freedom to access your StarHub Bills online anytime with your Hub iD
  • Get notified via email or SMS alert when your StarHub Bill is ready
  • Retrieve and view up to 6 PDF bills online
  • Enjoy the convenience of making payment online instantly

3. Who is eligible for the MyStarHub e-bill service?

You need to have at least one (1) active personal StarHub Mobile, StarHub TV, MaxOnline and Digital Voice service in order to sign up for MyStarHub e-bill service.

4. How do I sign up for MyStarHub e-bill service?

To sign up for MyStarHub e-bill service, please follow these steps:

Step 1: Log onto My Account Manager with your Hub iD at www.starhub.com/hubid
Step 2: Go to Bill Delivery Mode
Step 3: Select the billing account(s) and MyStarHub e-bill delivery channel accordingly

We will send you a notification upon successful registration via email or SMS to your registered mobile number. You will also receive an email or SMS notification when your bills are ready for viewing.

5. When will I start to receive my MyStarHub e-bill?

Once successfully registered, you will be able to view your StarHub Bill online from the next bill. You will receive an email or SMS (according to the bill delivery channel that has been selected) notifying you that the next bill is ready for viewing via My Account Manager.

Alternatively, you may visit www.starhub.com/hubid, log on to My Account Manager using your Hub iD to check your bills.

6. Is there an option for me to apply for both hard copy bill(s) and MyStarHub e-bill?

Once you have signed up for MyStarHub e-bill, you will only receive the paperless monthly bill and not the hard copy bill(s).

7. How long can I keep and view MyStarHub e-bill online?

MyStarHub e-bill service will allow you to retrieve and view up to the last 6 PDF bills.

8. Can I save a copy of MyStarHub e-bill?

Yes. You can retrieve and save the available PDF bill(s) for your own reference.

9. Can I de-register MyStarHub e-bill service and opt for hard copy bill in future?

Yes. You can de-register MyStarHub e-bill service by logging onto My Account Manager with your Hub iD at www.starhub.com/hubid. We will resume sending hard copies of the bills from your selected accounts to you by post from the next bill. Your hard copy bill will be mailed to your billing address last known to us, as captured in our records.

10. Why have I not received any monthly MyStarHub e-bill email notification after I successfully signed up for MyStarHub e-bill service?

You should receive an email notification when your bill is generated and ready for viewing. If you have not received the notification, it could mean:

  • The notification email may have been delivered to your Spam mail folder;
  • The email delivery may have failed due to system problems such as insufficient mailbox space, server problems, invalid email address, etc;
  • You may have discontinued your Internet email account;

To check or update your email address, please follow these steps.

Step 1: Please log onto Hub iD Account with your Hub iD at www.starhub.com/hubid

Step 2:

If your Hub iD is an email address:

  • Go to Update Profile to change your Hub iD (Your new Hub iD, which is also the email address for receiving all StarHub notifications/emails, will then be updated)

If your Hub iD is a non email address:

  • Go to My Account Manager followed by Personal Information - Select Modify Contact Information and update your Email address.

11. How do I pay my bill with MyStarHub e-bill?

You can pay bills via the Bill Payment option on your bank's website or through My Account Manager ePayment. Or, you may set up a recurring bill payment arrangement for future bills with StarHub via GIRO or Credit Card. The list of payment options is available on our website at Pay StarHub Bills.

12. Will my online bill have the same information as my hard copy bill?

Yes. The online bill will contain the same information as the hard copy bill. If you are enrolled in MyStarHub e-bill, you will not receive a hard copy bill.

My StarHub e-bill Sign-up