Voicemail

1/11
How can I access my mailbox?
2/11
How many messages can be stored at any one time?
3/11
Can I personalise my Voicemail greeting?
4/11
What should I do if I forget my password?
5/11
What happens if my mailbox is full and someone tries to leave a message?
6/11
Can more than one person send a message at the same time?
7/11
If I accidentally delete a message during playback, can I retrieve it?
8/11
Can I check my messages from any phone?
9/11
When I re-direct a message, does a copy remain in my mailbox?
10/11
Will I be notified whenever there is a new message in my mailbox?
11/11
A message I had previously stored in the mailbox is now gone. What happened?

 

Digital Voice Softphone FAQ

17 Questions
1/17
I am not an existing Digital Voice Global customer, how do I sign up for Digital Voice Softphone?
2/17
Can I use the Digital Voice Global IAD and Softphone, with the same phone number, at the same time?
3/17
Can I have concurrent access to the Digital Voice Softphone application?
4/17
Can I connect multiple devices to the Digital Voice Global service?
5/17
Is there a different Login ID and Password for iPhone/iPad /Android versions of the Digital Voice Softphone?
6/17
What are the supported devices for the Digital Voice Softphone?
7/17
Is the Android version of the Digital Voice Softphone applicable to all Android devices?
8/17
Why is there interference/background noise when using the Softphone application on my Android phone?
9/17
What should I do if I have changed my computer or my computer hard-drive has malfunctioned?
10/17
Will all the Value-Added Services I have subscribed to be able to work on the Softphone?
11/17
When MaxMobile gets disconnected, will I be able to use Digital Voice Softphone?
12/17
Sometimes the MaxMobile connection becomes intermittent, especially when I am travelling. Will this affect the Digital Voice Softphone connectivity and/or voice quality?
13/17
I encounter issues when trying to login and/or use the Digital Voice Softphone. At the same time, I also can’t surf the internet using my MaxMobile access. What should I do?
14/17
Will Digital Voice Softphone work with all camera models for video calls?
15/17
I am not able to see local/remote video images on my Digital Voice Softphone, what should I do?
16/17
Will video calls affect the voice quality?
17/17
Is there a minimum broadband speed for Digital Voice Global to work properly?

 

Phone Directory Search FAQs

Online Directory Search

4 Questions
1/4
How do I search for the number or address of a StarHub business customer?
2/4
Some of the records have no address. Why is that so?
3/4
What is the maximum number of records the online search portal can display? Is there any way to search for more after the maximum number of records is displayed?
4/4
Why do you restrict each search to a minimum of three characters?

 

General

7 Questions
1/7
Why do you publish my business listings on your website?
2/7
I do not have a PC. How may I access the business telephone numbers?
3/7
If I am a StarHub fixed-line customer, how will the free directory enquiries be reflected in my monthly bill?
4/7
I do not want my business listings on StarHub's online directory search. What should I do?
5/7
I could not locate my friend’s residential number from StarHub’s online directory search. Why is that so?
6/7
I could not get my friend’s residential number from directory enquiry 100 service. Why is that so?
7/7
I am an existing DVH customer before 1st Apr 2014, how can I get my number unlisted and not to be in directory enquiry?
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