Getting Started and Connectivity

1/15
How do I get started on my StarHub Go Streaming Box?
2/15
How do I login?
3/15
I cannot log in to access the StarHub Go Packs on the StarHub Go Streaming Box. What should I do?
4/15
What is the recommended Internet speed I should have to run StarHub Go Streaming Box smoothly?
5/15
Does StarHub Go Streaming Box support HDMI-CEC?
6/15
I have reached my device limit, and would like to log in with another device. What should I do?
7/15
How do I set up Parental Controls on the StarHub Go Streaming Box?
8/15
I have created an R21 PIN in the StarHub Go app, do I need to create the R21 PIN again in StarHub Go Streaming Box?
9/15
How do I change or reset my R21 PIN?
10/15
How do I change or reset my Parental Control PIN?
11/15
What is the maximum display output of StarHub Go Streaming Box?
12/15
Does it support multi-language audio ?
13/15
How do I enable closed captions on my favourite shows?
14/15
Can I download content for viewing later?
15/15
How do I find movies and TV shows using search in StarHub Go Streaming Box?

 

Managing your Subscriptions

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How do I subscribe to the content?
2/3
I have a voucher code. How do I redeem this?
3/3
How do I unsubscribe to my subscribed StarHub Go Pack(s)?

 

Google and Android TV Services

1/4
How do I download apps from the Google Play Store?
2/4
How do I use the Google Assistant?
3/4
How do I use the Chromecast function?
4/4
How do I use the Screen Casting function?

 

Software Updates

1/1
How do I check and ensure my StarHub Go Streaming Box is updated?

 

Troubleshooting Guide

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My StarHub Go Streaming Box is not working or responding. What should I do next?
2/9
I am encountering a black screen on my TV. What should I do next?
3/9
I have issues using the Remote Control. What should I do next?
4/9
How do I re-pair the Bluetooth remote control to the StarHub Go Streaming Box?
5/9
I am experiencing poor Wi-Fi connection on my StarHub Go Streaming Box. What should I do?
6/9
Why is my voice not registering when I am speaking to the Google Assistant?
7/9
Does Google Assistant support Singlish or other languages other than English?
8/9
Why is the app I downloaded from Google Play Store not working?
9/9
I have downloaded Netflix from Google Play Store but it is not working?

 

Warranty Support

1/4
Do I need to register warranty for StarHub Go Streaming Box?
2/4
How do I check warranty coverage for my StarHub Go Streaming Box?
3/4
My StarHub Go Streaming Box is faulty. Where do I visit to get it fixed?
4/4
My Bluetooth Remote Control is faulty. Is it covered under warranty?
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