StarHub Go Streaming Box
Getting Started and Connectivity
To set up the StarHub Go Streaming Box for the first time, you can refer to the Quick Start Guide included in the packaging and follow the installation steps accordingly.
Please ensure your StarHub Go launcher is up-to-date. You can do this by going to Guest Mode > Settings (2nd icon from right on top right hand corner) > About > System Update.
If you have forgotten your password or Hub iD, you can reset this at any time www.starhubgo.com/login.
The recommended internet connection speed of 10 Mbps is required to have a smooth streaming experience on StarHub Go Streaming Box. For a better streaming experience, users are recommended to use a wired internet connection for the best experience.
Yes, StarHub Go Streaming Box supports HDMI-CEC based on the following scenarios:
|S/N||User Scenario||Expected Behaviour|
|1||When you switch on your StarHub Go Streaming Box.||Your TV set will be automatically switched on.|
|2||When you put your StarHub Go Streaming Box on standby.||Your TV set will be automatically switched off.|
|3||When you switch on your TV set.||Your StarHub Go Streaming Box may not be automatically switched on.|
|4||When you switch off your TV set.||Your StarHub Go Streaming Box will be automatically switched off.|
Simply go to Account (icon located at the top right of the home page) > Parental Control to set your PIN.
Note: Parental Control is specific to each StarHub Go Streaming Box for StarHub Content only, and not tied to your Hub iD. StarHub is not responsible for content streamed from third-party apps (Eg. YouTube, FOX+ etc.)
No. The R21 PIN is synchronised across your Hub iD.
Step 1: Select “R21 PIN” option in My Account page.
Step 2: Enter your current R21 PIN followed by your new R21 PIN. Re-enter your new R21 PIN again to confirm.
Step 1: Select “PARENTAL CONTROLS” option in My Account page
Step 2: Select “Parental PIN” and “CHANGE PIN”
Step 3: Enter your new Parental Control PIN. Re-enter your new Parental Control PIN again to confirm.
If you have forgotten your current Parental Control PIN, you will need to clear the app settings. Note that this will automatically log you out and will need to re-login again.
Step 1: Select “Apps” in Settings.
Step 2: Scroll down and select “StarHub Go Launcher”.
Step 3: Select “Clear Data” and “OK” to confirm
Step 4: Re-login with your Hub iD credentials and set a new Parental Control PIN
We support Ultra HD content, but subject to availability of the content and your internet connection speed.
Multi-language audio is currently not available.
Closed captions are available for selected shows only. Click “ ^ ” or “OK" button on the remote while the show is streaming and select “Language/Captions” on the options menu. If closed captions are available, you can set your preferred closed caption to be displayed.
No. StarHub Go Streaming Box does not support offline viewing.
Select and click on the Search icon (Magnifying Glass icon) and type in the title of the show you want to watch.
Managing your Subscriptions
For StarHub postpaid customers:
Step 1: Navigate to Go Store
Step 2: Select the pack that you want to purchase
Step 3: Complete the payment process
Step 4: Click on “Watch Now” to watch your newly purchased content
For non StarHub postpaid customers:
You may subscribe your desired packs through starhubgo.com/packs, and view it on the StarHub Go Streaming Box thereafter.
Step 1: Navigate to My Account > Redeem Voucher
Step 2: Enter the Voucher Code and submit
Google and Android TV Services
The Google Play Store app is located under the Apps and Games section. You will need to login to your Google Account in order to download apps from the Google Play Store.
Do note that StarHub does not ensure third-party app compatiblitity with the StarHub Go Streaming Box.
You can simply press the Google Assistant button (Mic Icon) on the remote control once to speak (the mic is located on the remote control). Examples of what you can ask:
- Video clips: Play cat videos
- Apps Open YouTube
- Search: Search for sitcoms
- Info: Tell me about Game of Thrones
Note that you will need to login to your Google Account to enable certain functionalities. For more information, you may refer to: https://support.google.com/assistant/?hl=en
In order to use the Chromecast function, the app on your mobile device, tablet or computer will need to be chromecast-enabled.
Step 1: Ensure that your mobile device, tablet or computer is connected to the same Wi-Fi network as your StarHub Go Streaming Box.
Step 2: Locate and tap the Cast button on the app and select your StarHub Go Streaming Box (KM_SH368AT if you did not change the name during first set-up)
Step 3: Once you are connected, the video will be casted on your TV.
Step 4: To stop casting, tap the Cast button > Disconnect.
For more information, you may refer to: https://support.google.com/androidtv/answer/3006709?hl=en
The Screen Casting function is only supported on Android devices running Android 4.4.2 or higher. Note that some devices may not be optimized for screen casting.
Step 1: Ensure that your Android device is connected to the same Wi-Fi network as your StarHub Go Streaming Box.
Step 2: Open the Google Home app, or download from the Google Play Store if you do not have it installed.
Step 3: Tap Menu > Cast Screen / audio > Cast Screen / Audio.
Step 4: Select your StarHub Go Streaming Box (KM_SH368AT if you did not change the name during first set-up)
Step 5: To stop casting, tap Menu > Cast Screen / audio > Disconnect
For more information, you may refer to: https://support.google.com/chromecast/answer/6059461?hl=en-SG
You will need to keep your StarHub Go Streaming Box connected to the Internet to check for software updates. Go to Settings > About > System update > Check for update. You will be notified to install the new software update when it is made available.
Please power off and on the power source to reboot your StarHub Go Streaming Box. Ensure that your software is up-to-date.
If your StarHub Go Streaming Box is exhibiting other symptoms, you can refer to the other help articles in this section.
Please ensure that the HDMI source on your TV is selected correctly and your StarHub Go Streaming Box is powered on. Try to disconnect the HDMI cable and reconnect to try again. If the issue persists, try to connect using another HDMI cable to determine if it is a faulty cable issue or attempt to switch to another HDMI port on your TV set.
If both options are exhausted, please bring your StarHub Go Streaming Box to our appointed service centre for an on-site diagnosis.
Try to remove and re-insert the batteries and try again. If the low battery indicator is lit, replace your batteries. If the issue persists, try to unpair your remote control by going to Settings > Remote & accessories > StarHub Remote Control > Unpair and re-pair to try again.
If the issue persists, please bring your Remote Control along with the StarHub Go Streaming Box to our appointed service centre for an on-site diagnosis. You may wish to download the Android TV Remote Control app from the Google Play store on your mobile device.
To re-initiate pairing, press the BT Search button located at the back of the StarHub Go Streaming Box. Follow the on-screen instructions to pair your remote control again.
For the best Wi-Fi performance, use the 5GHz band on your wireless router if supported. Also, do not place the StarHub Go Streaming Box in a cabinet as it may impact Wi-Fi signal strength.
If you continue to encounter Wi-Fi network issues, ensure that your Internet connection is working properly or try to reboot your modem/optical network terminal and router. A wired connection using the Ethernet cable is recommended in this case.
Please check and ensure that the volume is not “mute” when you are speaking to the Google Assistant.
Currently, only English is supported on Android TV for Google Assistant. Google will be gradually supporting more languages in the future.
For more information, you may refer to: https://support.google.com/assistant/answer/7394513?hl=en&ref_topic=7391797
The app you have downloaded may not be optimized for StarHub Go Streaming Box. Please check directly with the app developer for more information.
Your warranty will be automatically registered from the date of sign-up / purchase by StarHub. Please keep your original proof of purchase (Eg. Service Agreement form or receipt) to verify eligibilty when submitting a warranty claim.
You may visit our appointed service centre at the following address:
||12 Kallang Avenue
11 AM – 8 PM
10 AM – 2 PM
Service centre is closed on Sundays and Public Holidays.
The service centre personnel will perform standard diagnosis on your StarHub Go Streaming Box. If it is within a valid warranty period (within 12 months from date of purchase) and the fault is due to hardware, you will be entitled to a 1-to-1 exchange. Please note that the replacement box provided may be a refurbished set.
Yes, Bluetooth Remote Control is covered under the same warranty period as your StarHub Go Streaming Box. Please bring your StarHub Go Streaming Box along as the service centre personnel will use the serial number to verify your warranty coverage. The service centre personnel will perform standard diagnosis for your remote control. If the fault is due to hardware, you will be entitled to a 1-to-1 exchange. Please note that the replacement remote control provided may be a refurbished unit.
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