Call Us from Overseas

  1. Why do I not enjoy free roaming calls to 1633 on Conexus Networks from 9 Oct 2013 onwards?

    Dear Customer, we have revised our roaming call rates to StarHub Customer Service Hotline +6568201633,  Business Care Hotline +6568201631 and Platinum Hotline +65 6822 6868. From 9 Oct 2013 onwards, roaming calls to these hotlines from a postpaid mobile line will be capped at $2 per call for all countries.

  2. Why am I charged normal roaming incoming call retail rates when StarHub Customer Service calls me?

    Dear Customer, roaming calls to StarHub Customer Service Hotline +6568201633,  Business Care Hotline +6568201631 and Platinum Hotline +65 6822 6868  capped at $2 per call is not applicable for Incoming Calls while roaming.

  3. Every call that I make to StarHub Customer Service Hotline from overseas is charge at $2?

    Dear customer, Roaming Calls made to StarHub Customer Service Hotline +65 6820 1633, Business Care Hotline +65 6820 1631 and Platinum Hotline +65 6822 6868 from a postpaid mobile line will be capped at $2 per call. For e.g.

  • If you are in Malaysia and call StarHub Customer Service Hotline for 3 mins, you will be charged $0.46 x 3 mins = $1.38 for the call.
  • If you are in Vietnam and call StarHub Customer Service Hotline for 3mins, you should be charged $3.50 x 3 mins = $10.50 for the call. However, since roaming calls to StarHub Customer Service Hotline is capped at $2 per call, you will only be charged $2 for this call.