Auto-DNS Configuration

 

Dear Customer,

Your PC/router DNS settings is currently configured to link to our decommissioned DNS server, and thus being re-directed to this webapge.

Please note that as your PC/router has been set to manual DNS settings, your internet access will be affected and must be re-configured to automatic DNS selection in order to restore normal internet access to your computer.

If you are not using a router or gateway in your home, please skip to the steps on configuring automatic DNS settings on your computer.

If you are using a router or gateway in your home, please disconnect your computer from the router/gateway and connect directly to your cable-modem. Ensure that you follow through with a reboot of the modem.

If you are still not able to access the internet via direct connection to your cable-modem after the reboot, please go to steps to configure automatic DNS settings on your computer.

If you are able to access the internet via direct connection to your cable-modem, your computer is already set up with automatic DNS settings.

However, if you are still unable to access the internet after reconnecting back the router, you will need to re-configure your router from manual to automatic DNS settings: usually by logging into the router's web configuration/management page.
Please refer below for the contact details of some popular router vendors' technical helpdesk, who can assist you in the re-configuration.

 

Cisco Wireless & Router Technical Support
Hotline: (65) 6488 5171
Email: starhub.cisco.sa@ingrammicro-asia.com
Operating-hours: Mon-Sat, 11am to 9pm (inclusive of Public Holidays), excluding Sunday

D-Link Technical Support over the Telephone
Service Centre Hotline: (65) 6774 6233 [Press 1]
24x7 Technical Support Hotline: (65) 6501 4200

Huawei Call-centre
Hotline: 800 601 1450
Email: sgcare@huawei.com
Daily Operating-hours (SG time): 9:00am – 10:00pm

Linksys Singapore
24/7 Hotline Tech Support: 1800 120 4280
Language: English

Choose your operating system:

Windows 7

1.    Click the Start menu, then select Control Panel.

2.    Click on Network and Sharing Center.

3.    Click on Local Area Connection under 'Active Networks'.

4.    Click the Properties button. Windows 7 may prompt you for permission to make network setting changes.

5.    Highlight 'Internet Protocol Version 4' and click Properties.

6.    Click the radio button 'Obtain DNS server address automatically'.

7.    Click OK button, then the Close button, then Close again. Finally, close the Network and Sharing Center window.
At this point, we recommend that you clear your web browser caches and data to ensure that your new DNS configuration settings take immediate effect.

Go to Start menu -> Control Panel -> Internet Options -> click "Delete…"

Select all the checkboxes and click "Delete".

Finally, flush your DNS resolver cache by following these steps:

Go to Start menu -> Run -> Type cmd -> press Enter/Return.

In the DOS prompt, Type "ipconfig/flushdns" and press Enter. 

Windows Vista

1.    Click the Start Orb, then select Control Panel.

2.    Click on View network status and tasks.

3.    Click on View status.

4.    Click the Properties button.

5.    Vista may ask for your permission to make changes. If so, click the Continue button.

6.    Select Internet Protocol Version 4 (TCP/IPv4), then click the Properties button.

7.    Click the radio button ‘Obtain DNS server address automatically’.

8.    Click the OK button, then the Close button, and the Close button again. Close the Network and Sharing Center window.

9.    Cache Flushing
At this point, we recommend that you clear your web browser caches and data to ensure that your new DNS configuration settings take immediate effect.

Go to Start menu -> Control Panel -> Internet Options -> click "Delete…"
 

Select all the checkboxes and click "Delete".

Finally, flush your DNS resolver cache by following these steps:

Go to Start menu -> Run -> Type cmd -> press Enter/Return.

In the DOS prompt, Type "ipconfig /flushdns" and press Enter. 

Windows XP

1.    Select Control Panel from the Start menu.

2.    Click Network Connections from the Control Panel choices.

3.    Choose your connection from the Network Connections window. In this screenshot, Local Area Connection is the only choice. If you have more than one, choose your default/current connection.
 

4.    Click Properties button.

5.    Select Internet Protocol (TCP/IP) and click Properties.

6.    Click the radio button 'Obtain DNS server address automatically'. Click OK.

7. Cache Flushing
At this point, we recommend that you clear your web browser caches and data to ensure that your new DNS configuration settings take immediate effect.

Go to Start menu -> Control Panel -> Internet Options -> click "Delete…" 

Select all the checkboxes and click "Delete".

Finally, flush your DNS resolver cache by following these steps:

Go to Start menu -> Run -> Type cmd -> press Enter/Return.

In the DOS prompt, Type "ipconfig /flushdns" and press Enter. 

Mac OS X Lion

1.    Go to System Preferences.

2.    Click on Network.

3.    Select the first connection in your list and click Advanced.

4. Select the DNS tab and ensure the list of DNS servers is empty. Click OK.
Note: If there are any greyed out IP numbers they can be ignored. 

5. Cache Flushing

At this point, we recommend that you clear your web browser caches and data to ensure that your new DNS configuration settings take immediate effect. Finally, flush your DNS resolver cache by following these steps:
Click the Terminal icon in the dock or in Finder (in /Applications/Utilities/).

In the Terminal window, Type “sudo killall -HUP mDNSResponder” and press Enter.