Maintenance Messages

KRACK Security Vulnerability

 

8 November 2017

Dear customers,

A security vulnerability in the Wi-Fi Protected Access 2 (WPA2) security protocol makes it possible for attackers to eavesdrop on Wi-Fi traffic. It impacts customer’s devices that connect to unsecured Wi-Fi systems. This is an industry-wide issue that will require customers to install firmware patches as soon as they are made available by equipment vendors.

For information on the available firmware updates, please refer to the table below:

Manufacturer

Category

Remarks

Google

Wireless Router

Manual firmware update is not required as the device receives and installs updates automatically.

Linksys

Wireless Router

Manual firmware update is not required as the device receives and installs updates automatically. Please refer to the Security Advisory, which also includes explanation for other vulnerabilities.

D-Link

Wireless Router

Manual update is required as per the Security Advisory under WPA2.  For the downloads, please refer to the relevant version under the download center.

TP-Link

Wireless Router

Refer to the following Security Advisory under FAQ 1970.

Microsoft

OS

Users who have Windows Update enabled and who applied their latest security updates are protected automatically. Otherwise manual update is needed.  This link CVE-2017-13080 provides the patches for various Windows products.

Android

OS

Device patches are delivered Over the Air, so it is important that you update to the latest OS version.

Apple

OS

Device patches are delivered Over the Air, so it is important that you update to the latest OS version. Apple security update information can be viewed under Apple support.  

Regards,
StarHub Web Administrator

Fibre Broadband & Fibre TV Maintenance Notice

 

1 November 2017

Dear customers,

We will be carrying out planned maintenance works between 2am and 6am on Sunday, 12 November 2017. During this period, you may experience temporary service interruption. We will issue an SMS notification to inform all affected customers in advance.

We would like to thank you for your understanding, as we optimise the performance of our network on a regular basis to serve you better.

 

Regards,
StarHub Web Administrator

Maintenance Message

 

16 November 2017

Dear valued MaxInfinity, MaxOnline & Digital Voice customers,

We will be performing upgrading maintenance on 20 November 2017. During the maintenance, there may be a brief period of service disruption to facilitate the work. However, the maintenance work will be carried out only during off-peak hours from 2am to 6am so as to minimize any inconvenience to our customers.

We seek your kind understanding as we work towards optimizing the performance of our network for the enjoyment of all our customers.

Thank you.

 

Regards,
StarHub Web Administrator

D-Link Router Security Alert

 

15 September 2017

Dear Home Broadband customers,

We have been notified by D-Link that its DIR-850L and DIR-890L router models contain potential security vulnerabilities.

D-Link had issued a router firmware update for the respective routers. To secure your routers, we encourage you to update to the latest firmware immediately to patch potential security vulnerabilities.

As a preventive measure, please disable remote management in your router settings.

More information is available on D-Link's website: www.dlink.com.sg/securityadvisory

Regards,
StarHub Web Administrator

Malware-Alert

 

Dear customers,

StarHub has been notified by IDA SingCERT about the Gameover Zeus and CryptoLocker malicious software. The malware encrypts affected users’ information and demands a ransom from the users in order to decrypt the files. Infected systems could be used to send spam, participate in distributed denial of service attacks, or cause users to lose sensitive data, such as usernames, passwords and banking information.

As you may not realise that you have been affected by malware, we strongly encourage you to check your computers by running an anti-malware scan. Apart from ensuring that you have a reputable and updated security solution for your devices, please be wary of opening spam emails and clicking on links from unknown senders. It is also important to back up your important files regularly.

For details, please visit IDA SingCERT’s website at 
www.singcert.org.sg/alerts/21-latest/622-singcert-advisory-on-gameover-zeus-and-cryptolocker

 

Regards,
StarHub Network Administrator