Maintenance Messages

Fibre Broadband & Fibre TV Maintenance Notice

 

Date: 10 July 2017

 

Dear customers,

 

We will be carrying out planned maintenance works between 2am and 6am on Sunday, 16 July 2017. During this period, you may experience temporary service interruption. We will issue an SMS notification to inform all affected customers in advance.

 

We would like to thank you for your understanding, as we optimise the performance of our network on a regular basis to serve you better.

Malware-Alert

 

Dear Customers

StarHub has been notified by IDA SingCERT about the Gameover Zeus and CryptoLocker malicious software. The malware encrypts affected users’ information and demands a ransom from the users in order to decrypt the files. Infected systems could be used to send spam, participate in distributed denial of service attacks, or cause users to lose sensitive data, such as usernames, passwords and banking information.

As you may not realise that you have been affected by malware, we strongly encourage you to check your computers by running an anti-malware scan. Apart from ensuring that you have a reputable and updated security solution for your devices, please be wary of opening spam emails and clicking on links from unknown senders. It is also important to back up your important files regularly.

For details, please visit IDA SingCERT’s website at https://www.singcert.org.sg/alerts/21-latest/622-singcert-advisory-on-gameover-zeus-and-cryptolocker

Regards
StarHub Network Administrator

Maintenance Message

 

29 June 2017

Dear valued MaxInfinity & Digital Voice customers,

We will be performing upgrading maintenance on 03 July 2017. During the maintenance, there may be a brief period of service disruption to facilitate the work. However, the maintenance work will be carried out only during off-peak hours from 2am to 6am so as to minimize any inconvenience to our customers.

We seek your kind understanding as we work towards optimizing the performance of our network for the enjoyment of all our customers.

Thank you.

 

Regards
StarHub Web Administrator

Maintenance Message

 

29 June 2017

Dear valued Maxonline & Digital Voice customers,

We will be performing upgrading maintenance on 03 July 2017. During the maintenance, there may be a brief period of service disruption to facilitate the work. However, the maintenance work will be carried out only during off-peak hours from 2am to 6am so as to minimize any inconvenience to our customers.

We seek your kind understanding as we work towards optimizing the performance of our network for the enjoyment of all our customers.

Thank you.

 

Regards
StarHub Web Administrator