• Feedback Statistics
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    StarHub Online:
    January - March 2018
  • Feedback Statistics

    StarHub Online:
    January - March 2018
Month Total Number of Compliments
(per thousand/per month)
Total Number of Complaints
(per thousand/per month)
January 0.138 0.099
February 0.115 0.085
March 0.126 0.113

Breakdown of complaints by complaint types per month:

S/N Details Jan Feb Mar Total
1 Company Policies / Procedures 4 6 9 19
2 Services / Equipments Prices 4 0 2 6
3 Quality of Service / Equipment 19 21 19 59
4 Customer / Technical / After Sales Support Services 24 14 23 61
5 Others 3 5 8 16
  Total 54 46 61 161