• Feedback Statistics
    Feedback Statistics
    StarHub Business Site
    StarHub Business Site
    StarHub Online: January - March 2016
  • Feedback Statistics

    StarHub Online: January - March 2016

Month Total Number of Compliments
(per thousand/per month)
Total Number of Complaints
(per thousand/per month)
January 0.15 0.19
February 0.10 0.15
March 0.17 0.17

Breakdown of complaints by complaint types per month:

S/N Details Jan16 Feb16 Mar16 Total
1 Company Policies / Procedures 17 20 26 63
2 Services / Equipments Prices 0 0 0 0
3 Quality of Service / Equipment 27 28 19 74
4 Customer / Technical / After Sales Support Services 73 40 56 169
5 Others 4 6 5 15
  Total 121 94 106 321