• Feedback Statistics
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    StarHub Online:
    July - September 2017
  • Feedback Statistics

    StarHub Online:
    July - September 2017
Month Total Number of Compliments
(per thousand/per month)
Total Number of Complaints
(per thousand/per month)
July 0.15 0.11
August 0.18 0.10
September 0.10 0.12

Breakdown of complaints by complaint types per month:

S/N Details Jul Aug Sep Total
1 Company Policies / Procedures 3 4 3 10
2 Services / Equipments Prices 4 2 2 8
3 Quality of Service / Equipment 28 20 18 66
4 Customer / Technical / After Sales Support Services 23 26 39 88
5 Others 3 1 4 8
  Total 61 53 66 180