• Feedback Statistics
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    StarHub Online:
    October - December 2017
  • Feedback Statistics

    StarHub Online:
    October - December 2017
Month Total Number of Compliments
(per thousand/per month)
Total Number of Complaints
(per thousand/per month)
October 0.09 0.11
November 0.14 0.13
December 0.12 0.11

Breakdown of complaints by complaint types per month:

S/N Details Oct Nov Dec Total
1 Company Policies / Procedures 8 6 4 18
2 Services / Equipments Prices 2 4 6 12
3 Quality of Service / Equipment 15 22 23 60
4 Customer / Technical / After Sales Support Services 31 31 18 80
5 Others 6 8 9 23
  Total 62 71 60 193