• Feedback Statistics
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    StarHub Online:
    October - December 2016
  • Feedback Statistics

    StarHub Online:
    October - December 2016
Month Total Number of Compliments
(per thousand/per month)
Total Number of Complaints
(per thousand/per month)
October 0.72 0.19
November 0.66 0.16
December 0.46 0.16

Breakdown of complaints by complaint types per month:

S/N Details Oct16 Nov16 Dec16 Total
1 Company Policies / Procedures 5 5 3 13
2 Services / Equipments Prices 4 7 10 21
3 Quality of Service / Equipment 29 16 15 60
4 Customer / Technical / After Sales Support Services 74 66 60 200
5 Others 5 3 6 14
  Total 117 97 94 308