• Feedback Statistics
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    StarHub Online:
    January - March 2017
  • Feedback Statistics

    StarHub Online:
    January - March 2017
Month Total Number of Compliments
(per thousand/per month)
Total Number of Complaints
(per thousand/per month)
January 0.42 0.16
February 0.38 0.13
March 0.40 0.12

Breakdown of complaints by complaint types per month:

S/N Details Jan17 Feb17 Mar17 Total
1 Company Policies / Procedures 8 5 6 19
2 Services / Equipments Prices 2 4 3 9
3 Quality of Service / Equipment 20 17 20 57
4 Customer / Technical / After Sales Support Services 63 41 33 137
5 Others 3 6 5 14
  Total 96 73 67 236