• Feedback Statistics
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    StarHub Online:
    April - June 2017
  • Feedback Statistics

    StarHub Online:
    April - June 2017
Month Total Number of Compliments
(per thousand/per month)
Total Number of Complaints
(per thousand/per month)
April 0.14 0.13
May 0.23 0.11
June 0.12 0.11

Breakdown of complaints by complaint types per month:

S/N Details Apr17 May17 Jun17 Total
1 Company Policies / Procedures 7 10 3 20
2 Services / Equipments Prices 1 2 3 6
3 Quality of Service / Equipment 27 15 17 59
4 Customer / Technical / After Sales Support Services 36 29 34 99
5 Others 2 7 3 12
  Total 73 63 60 196