"I've recontracted to Fibre Broadband. Can you explain the charges in my bill?"

In this example, you recontract and upgrade from Cable to Fibre Broadband on 10/07/14. Your bill period is from 14th – 13th of the month. So, you see a pro-rated credit of the old MaxOnline Cable subscription from 10/07/14 – 13/07/14 and a pro-rated charge of your new Fiber Broadband subscription for the same period.

As subscription is billed one month in advance, you will also see a full month of Fibre Broadband subscription charges from 14/07/14 – 13/08/14. Moving forward, you will only see your normal monthly charges for your new Fibre plan.

For an overview of the individual items in your bill, please click here.