Payment Reminder Call FAQ

1. I received a call from 6825 3569 asking to verify the last 4 digits of my NRIC.  What is this call about? 

We have tried to contact you about matters related to your StarHub account.  Please be advised that before providing sensitive account information, it is our procedure to verify the registered subscriber’s last 4 digits of his/her NRIC number or Document ID.

2. Why can’t I call back 6825 3569 if I have missed your call?

The phone number 6825 3569 does not accept incoming calls. However, please rest assured that this number is valid.  We may try to call you again.