About StarHub e-bill

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What is StarHub e-bill?
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What’s great about StarHub e-bill?
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How does StarHub e-bill work?

Receiving StarHub e-bill

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Who can receive StarHub e-bill?
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I have been receiving paper bills from StarHub. Will I be switched automatically to StarHub e-bill?
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I am currently still receiving paper bills only. How can I receive StarHub e-bill?
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I am on e-bill via email/SMS and I have terminated all my StarHub services recently. How will I receive my final bill?

Customising StarHub e-bill

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Can I choose to receive paper bills every month on top of my StarHub e-bill?
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Why did I not receive my paper bill after I have added it?
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I have added Paper Bill previously. How do I remove it now?
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How do I change my StarHub e-bill notification mode?
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I am the account holder, but another family member manages the bills at home. I used to pass him/her the paper bills but now he/she cannot access e-bills as the notifications are coming to me. How can I direct the e-bills to him/her?
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I have successfully signed up for StarHub e-bill and chose Email mode. Why have I not received any notification emails?
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What modes of payment does StarHub e-bill allow?
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Why am I getting SMS and/or email Payment Due Alert notification(s) about my bill? Can I opt out of this notification?
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To which mobile number and/or email address will StarHub send the Payment Due Alert notification(s)?
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Why am I receiving Payment Due Alert notification(s) even though I have already made payment?
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How do I update my mobile contact/email address to receive my StarHub e-bill notification?
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How do I sign up for or manage my Hub iD?
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I am unable to register for Hub iD because of my document ID type. Will I be charged for paper bills?

More on StarHub e-bill

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Why is StarHub implementing an e-bill service instead of sending paper bills?
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Why is there a fee for paper bills?
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If I sign up for a new service (with or without contract), will I be charged for paper bills?
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If I recontract an existing service, will I be charged for paper bills?
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Can I request for an ad-hoc bill print from StarHub?
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How do I continue to receive Business Reply Envelope (BRE)?
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