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Other Methods of StarHub Prepaid Card Top-Up
1
Instructions For Top-Up Cards via hotline
- Ensure that the Happy Prepaid SIM card has been inserted into your mobile phone
- Scratch off the foil on the reverse side of your Happy Prepaid Top-up Card to reveal your Top-up Card number and PIN
- Dial the StarHub Prepaid Hotline at 9850 0000
- After the welcome message, press "2" to top-up
- Enter the 10-digit Top-up Card number found on your Top-up Card, followed by your 6-digit PIN
- Upon successful top up, you will receive a SMS notification on your new card balance and expiry date
2
Instructions For Top-Up Cards Via Happy 123
- Ensure that the Happy Prepaid SIM card has been inserted into your mobile phone
- Scratch off the foil on the reverse side of your Happy Prepaid Top-up Card to reveal your Top-up Card number and PIN
- Follow the steps below:
- Key *123*2# and SEND
- Follow on-screen instructions to enter voucher and PIN number - Upon successful top up, you will receive a SMS notification on your new card balance and expiry date
3
Instructions For Top-Up Via DBS/POSB ATMs
- Locate the nearest DBS/POSB ATM
- Insert your ATM card
- Select language and enter your PIN
- Select CASHCARD & MORE SERVICES > LOAN APPLN & MORE SERVICES > PURCHASE/TOP-UP CARD > STARHUB > TOP-UP Happy Prepaid SIM
- Select account to debit the top-up amount from
- Enter your Happy Prepaid mobile number and press ENTER
- Verify that the screen display details are accurate and confirm the transaction
- Remove ATM card and transaction receipt
4
Instructions For Top-Up Via OCBC ATMs
- Locate the nearest OCBC ATM
- Insert your ATM card, then select your language and enter your PIN
- Select MORE SERVICES > MORE SERVICES > SingTel/StarHub Services > StarHub services > Top-up StarHub Prepaid Card
- Enter the correct Prepaid Mobile number and press ‘YES’
- Select top-up amount
- Ensure that the Prepaid mobile number, top-up amount and account where amount will be deducted from is correct and confirm the transaction
- Select 'NO' if you do not want to perform another transaction or 'YES' if you want to perform another transaction
- If you select 'NO', remove ATM card and obtain the transaction receipt
5
Instructions For Top-Up Via SingPost SAMs
- Locate the nearest SAM
- Select TELECOMMUNICATION SVCS from MAIN MENU
- Select the TOP-UP your Happy Prepaid card option
- Enter your Happy Prepaid mobile number and touch
OK to continue
6
Instructions For Top-Up Via AXS Stations
- Select Top-up > Happy Prepaid Top-up
- Select your payment mode of NETS or Cashcard
- Follow touch-screen instructions to complete top-up transaction
7
Instructions For Top-Up Via EZ-Link Kiosk
- EZ-LINK top-up terminals are available at Community Centers and Carparks.
- Press ‘2’ for StarHub Prepaid top-up
- Place EZ-Link card on the kiosk
- Press ENTER when card balance is displayed
- Enter StarHub Mobile Prepaid number
- Select top-up amount and press ENTER to confirm
8
Instructions For Top-Up Via Internet
- To start topping up with eNETS (Internet Banking)/credit cards/debit cards, access the StarHub Prepaid self-help portal. (Note: You need to have an Internet banking account with DBS/POSB, UOB or Citibank. Otherwise, please contact your bank to sign up.
- Select your payment mode of eNETS (Internet Banking)/credit cards/debit cards.
- Fill up the necessary information on screen and follow the instructions to complete top-up transaction.