Frequently Asked Questions
 
  1. Where can I download StarHub Go Mobile app?
    StarHub Go is available on iOS Apple Store, Google Play Store or https://appurl.io/j8v14vdv. You can download and install it onto your mobile device.
    Tip: Connect to WIFI while downloading app to avoid data charges

  2. Are there data charges for accessing StarHub Go Mobile app?
    Mobile data charges will be zero-rated for video streaming, live TV and VOD only. Normal data charges apply for App download via App Store, Google Play Store or https://appurl.io/j8v14vdv. Normal data charges apply during app browsing (metadata, posters and other HTTP data)
    Tip: Connect to WIFI while accessing StarHub Go to avoid data charges

  3. I can’t access StarHub Go using Hub ID & Password?
    HubID and password is case-sensitive. Please check and ensure you enter correctly.
    If you encounter issues, please send your queries to happystars@starhub.com

  4. Can I access StarHub Go Select from multiple devices?
    You can only access from one device at any time and not simultaneously through multiple devices.

  5. Can I access StarHub Go overseas?
    No. You can only access StarHub Go Select locally