Frequently Asked Questions

 

  1. How do I receive the free bundle?

    If you do not already have a StarHub Happy Prepaid SIM card, please purchase it separately. Ensure the StarHub Happy Prepaid SIM card is inserted in the handset. The free bundles will be credited automatically within 5 days.

  2. When will I receive the free bundle?

    You will receive the first free bundle within 5 days from the time you inserted your StarHub Happy Prepaid SIM card. The subsequent free bundles will be credited every 28 days, to the same SIM card.

  3. Do I have to keep the SIM card in the phone at all times, can I change to another SIM card?

    The StarHub Happy Prepaid SIM card has to be kept valid and active in the same handset during the entire period when the free bundle is being credited. The free bundle will be forfeited once the SIM card is removed from the handset.