Terms & Conditions - Active Stars Promotion

 

StarHub Mobile

1. Existing customers (Singaporeans/Permanent Residents/NSF/SCDF) will be automatically enrolled into Active Stars Programme (excluding Courts SIM/MBS co-branded SIM, StarHub Prepaid MaxMobile SIM and Scout co-branded SIM) when they reach 55 years of age.
2. For Existing customers who reach 55 years of age, they will automatically be enrolled to Active Stars Programme.
3. For new customers, customers will be enrolled at the point of sale when verified to be 55 years or older.

 4. Free Incoming Calls for 20 days Promotion Terms & Conditions: The Free Incoming Calls will be available for the period of 20 days from the  day  of activation. Customer needs to dial *123*6# to activate.  Customer will have to perform another top-up of at least $18 before the expiry of the Free Incoming Calls Validity Period should they wish to continue to enjoy Free Incoming Calls for another 20-day period. During the Free Incoming Calls Validity Period, the daily subscription charge, if applicable, will not be charged to the Customer. Daily subscription charge of $0.59 will resume upon expiry of the Free Incoming Calls Validity Period.

5. At any time, only 2 prepaid mobile lines per Customer will be eligible for Active Stars Programme.
6. Additional credit is not applicable for the following: All top up with credits less than $10, Happy EZ top up, MBS, $17 Happy Stars, $25 Happy Stars Plus and Happy 128 top-up cards.
7. StarHub reserves the right to change the promotion mechanics without prior notice.

 

FREE IDD 018 to 19 Destinations

1. Applicable to IDD 018 voice calls originating from StarHub Prepaid service in Singapore to any mobile and fixed line in Bangladesh, Brunei, Canada, Vietnam, China, Hong Kong, India, Laos, Macau, Malaysia, Puerto Rico, Russia, South Korea, Taiwan, Thailand, USA (states in USA only, including Alaska and Hawaii). (^Taiwan – FREE IDD 018 to fixed lines in Taiwan is applicable for StarHub Prepaid service only.)
2. Also applicable to IDD 018 voice calls made to any fixed line in Australia, New Zealand, UK.
3. FREE IDD 018 excludes the following:

3.1 Australia mobile and special services with prefixes 611, 614
3.2 New Zealand mobile with prefix 642
3.3 UK mobile and special service with prefixes 447, 448, 449, 4455 and 4456

4. FREE IDD 018 to 19 destinations promotion will be valid till further notice.
5. A $0.20 charge applies for each IDD 018 call made to Bangladesh or India on Happy Prepaid. The $0.20 charge will be waived.
6. Conditions of local airtime charge for India

6.1 Local airtime charge for the duration of FREE IDD 018 calls made on Happy Prepaid to India will be charged at $0.05 per minute from 1st minute onwards. Applicable to deduction from main balance and Happy International balance only. Promotion will be valid till further notice.

7. Conditions of local airtime charge for Bangladesh

7.1 Local airtime charge for the duration of FREE IDD 018 calls made on Happy Prepaid to Bangladesh will be charged at $0.06 per minute from the 1st minute onwards. Local airtime charge for the duration of FREE IDD 018 calls made on Happy Prepaid to Bangladesh will be charged at $0.10 per minute from the 1st minute onwards with Happy $128 top-up card. Promotion is valid till further notice.

8. Conditions of local airtime charge for Thailand

8.1 Local airtime charge for the duration of FREE IDD 018 calls made on Happy Prepaid to Thailand will be charged at $0.12 per minute for the first minute, and the subsequent minutes will be charged at $0.08 per minute, applicable to deduction from Happy International balance only. Promotion is valid till further notice.
8.2 Local airtime charge for the duration of FREE IDD 018 calls made on Happy Prepaid to Thailand will be charged at $0.08 per minute from the 1st minute onwards. Applicable to deduction from main balance only. Promotion is valid till further notice.

9. FREE IDD 018 is available for PowerValue and SmartSurf plans as a value-added service at $5/mth.
10. Local airtime rate applies to all FREE IDD 018 calls made and is deductible from the FREE local outgoing voice bundle.
11. This promotion is not applicable:

11.1 to calls made via IDD 008 or by pressing '+' on the mobile phones;
11.2 to inbound and outbound roaming calls;
11.3 to calls made from SingTel/M1's mobile lines, all fixed lines and payphones;
11.4 to calls made via HomeConnect, StarHub payphones or 1635 Operator Assist;
11.5 to calls made from Digital Voice and for Global SMS

12. StarHub reserves the right to withdraw this promotion or amend any of the Terms & Conditions of this promotion without prior notice and without giving any reason.
13. StarHub's Term & Conditions apply.

 

Note:

In addition to any applicable Terms & Conditions above, participation in any of the promotions above  and subscription to the StarHub services is subject to StarHub's General Terms & Conditions for Info-communications Services and relevant the Service Specific Terms & Conditions for StarHub Services which can be found at www.starhub.com (collectively "the StarHub Terms & Conditions"). StarHub reserves the right to revise any of the StarHub Terms & Conditions.