Terms & Conditions

  1. All prices are inclusive of 7% GST.
  2. Promotion is valid for residential customers who do not have outstanding bill with StarHub.

General Terms & Conditions:

  1. Promotions are valid till a date predetermined by StarHub.
  2. Promotion/Service Early Termination Charge is applicable in the event of home broadband service termination.

    **Effective price after free 6 months. ($0 applies for the first 6 months, prevailing rate of $88.80/month applies thereafter.)

General HomeHub Plan Terms & Conditions:

  1. All services under HomeHub plan must be registered under the same document ID and service address.
  2. HomeHub Plan subscription and contract will commence upon completing installation for all 4 services.
  3. Prior to commencement of HomeHub Plan subscription prevailing charges applies for individual services.
  4. HD Interactive set-top box is required. Rental charge applies.
  5. Valid with a 24-month contract. Early Termination Charges (“ETCs”) will apply in the event of any premature termination.
  6. Price is not inclusive of monthly subscription of HD Interactive set-top box.

HomeHub Voucher Terms & Conditions:

  1. The HomeHub Voucher will be issued upon commencement of your HomeHub Plan.
  2. The HomeHub Voucher will be credited into your bill on a monthly basis.
  3. The HomeHub Voucher may be used to offset any subscription fees incurred in respect of any StarHub TV additional groups, add-on channels or add-on groups, or video-on-demand services purchased by you over and above the minimum 3 Groups for StarHub TV, except Add-on Packs.
  4. If there is no applicable TV content charge, the HomeHub Voucher will not appear in the bill.
  5. Any unused or remaining value of the HomeHub Voucher will be forfeited and will not be carried forward to the following month.
 

MaxMobile 21 Mbps:

  1. MaxMobile Service registration fee of $10.70 applies.
  2. MaxMobile 21Mbps (1GB) comes with 1GB bundled data.
  3. Excess data usage will be charged at $8.56 per GB.
  4. Monthly bill is capped at promotional rate of $85.60 (U.P. $168).
  5. Promotion is valid till date predetermined by StarHub, after which your monthly bill will be capped at the prevailing rate of $168.

Fibre Termination Point Terms & Conditions:

  1. Fibre Termination Point (FTP) installation is applicable for customers who sign up to fibre plan 300Mbps and above with no FTP previously installed by OpenNet within their premises and for up to first 15-metres from point of entry to home.
  2. Additional wiring is chargeable. If FTP installation is not required, this amount cannot be used to offset any other charge(s).
  3. *For typical speed range of StarHub home broadband plans, please refer to www.starhub.com/homebroadband/typicalspeed.
  4. The actual bandwidth experienced is dependent on various factors such as hardware, software, signal strength of the wifi connection, Internet traffic and destination server.

24 month complimentary access on Disney Movies on Demand:

  1. Promotion is applicable to customers who sign up for a 24-month contract on any HomeHub Plan from now until 31 December 2016.
  2. Customer will enjoy complimentary access to Disney Movies on Demand during the contract term.
  3. After the contract expires or is terminated, a charge of $8.56/month will apply.
  4. Other terms and conditions apply.
  5. For more information, visit www.starhub.com/dmod. Full terms and conditions are at www.starhub.com

~~Hub Club Benefits:

  1. Early Recontract Scheme is available to Mobile customers renewing between the 13th and 21st months of their mobile contracts to HomeHub Go and/or HomeHub Mobile Add-on.
  2. Hub Club handset upgrade of $200 on the early mobile re-contract fee (which may be $200 or $300) is applicable to one mobile line (that is registered under Hub Club member’s NRIC/FIN) every 12 months.
  3. Discount is applicable for additional charges on StarHub TV after deducting the value of HomeHub voucher.

StarHub TV Terms and Conditions:

  1. Promotions are applicable to existing StarHub subscribers who are not on any promotional contracts and do not have outstanding bills with StarHub.
  2. StarHub TV service is applicable to homes connected to StarHub’s cable network with 2-way interactivity signal.
  3. HD Channels can only be viewed with the subscription of HD Interactive set-top box.
  4. Rental of $6.42/month for HD Interactive set-top box applies.
  5. Early Termination Charge is calculated based on the remaining contractual period multiplied by the monthly subscription rate of the plan/channel(s) to be terminated.
  6. For full set of Terms and Conditions please refer to www.starhub.com.

1Gbps Fibre broadband Terms and Conditions:

  1. Fibre home broadband service is only available for fibre-ready and certified residential properties with a Termination Point within the property.
  2. Promotions are applicable to new or existing subscribers who are not on promotional contracts and do not have outstanding bills with StarHub.
  3. Promotion/Service Early Termination Charge is applicable in the event of home broadband service termination.
  4. Terms and Conditions apply for renewal of contractt.
  5. ^Monthly effective price is the net average monthly price calculated after free 6-month subscription across the 24-month contractual period.
  6. Free subscription applies for the first 6 months only, usual price of $49.90/month applies thereafter.
  7. ^^Free Fibre Termination Point (FTP) installation is applicable for customers who sign up to fibre with no FTP previously installed by NetLink Trust within their premises and for up to first 15-metres of optical fibre.
  8. Additional wiring is chargeable.
  9. If FTP installation is not required, this amount cannot be used to offset any other charge(s).
  10. Service activation fee of $53.50 applies for each new home broadband access plan #Limited to the installation of cable modems with USB connections or the installation of the Optical Network Terminal with the Wireless AC Dual-band Router.
  11. For information on the Typical Speed Range of StarHub Home Broadband plans, please refer to starhub.com/typical-broadband-speed-plans.
  12. The actual bandwidth experienced is dependent on various factors such as hardware, software, signal strength of the Wi-Fi connection, Internet traffic and destination server.
  13. Full terms and conditions are at www.starhub.com.