Terms & Conditions - HomeHub Promotion

General

1. In addition to these Promotion Terms & Conditions, your use of HomeHub Services is subject to StarHub's General Consumer Terms & Conditions, Service Specific Terms & Conditions for HomeHub Plan, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at http://www.starhub.com

2. If there is any conflict or inconsistency between any provision of these Promotion Terms & Conditions, the General Consumer Terms & Conditions and Service Specific Terms & Conditions, the documents shall be construed in the following order of precedence:

a.     Promotion Terms & Conditions;
b.     Service Specific Terms & Conditions for HomeHub Plan; and
c.     General Consumer Terms & Conditions.

 

Eligibility

3. For residential customers who are 18 years old and above only.

4. Valid for new subscriptions to the Cable Home Broadband, Fibre Home Broadband, StarHub TV, Digital Voice Home and MaxMobile services.

5. Customers with existing Cable Home Broadband, Fibre Home Broadband, StarHub TV on Cable, StarHub TV on Fibre and/or Digital Voice Home services who have fulfilled the minimum period of service under the contract for each individual service may transfer the individual service to the HomeHub Plan. For the avoidance of doubt, customers must subscribe to a new MaxMobile Service under the HomeHub Plan.

 

Contract

6. Valid with a 24-month contract.

7. The HomeHub Plan subscription and contract will commence after all 4 services are fully installed and activated. Prior to the commencement of the HomeHub Plan subscription, prevailing charges will apply for each individual service.

8. There is a minimum period of service of 24 continuous months for the HomeHub Plan (“HomeHub Plan Minimum Period of Service”). Early Termination Charges (“ETCs”) will apply in the event of any premature termination and be calculated as follows:

Early Termination Charges for 24-month
Month 1 2 3 4 5 6 7 8 9 10 11 12
Charge $749.00 $717.79
$686.94 $655.91 $623.81 $592.78 $561.75 $530.72 $499.69 $468.66 $436.56 $405.53
Month 13 14 15 16 17 18 19 20 21 22 23 24
Charge $374.50 $343.47 $312.44 $281.41 $249.31 $218.28 $187.25 $156.22 $125.19 $94.16 $62.06 $31.03

9. If you have already subscribed to a HomeHub Plan and wish to change to a different HomeHub Plan, you will first be required to terminate the contract for the original HomeHub Plan. If you terminate your original HomeHub Plan before the expiry of the HomeHub Plan Minimum Period of Service, ETCs will apply.

10. Any period of suspension will not be counted towards the HomeHub Plan Minimum Period of Service.

 

Additional Fees and Requirements

11. Further, if you terminate your Fibre Home Broadband Service within 12 months of your subscription (“Fibre Broadband Minimum Period of Service”), you will have to pay additional ETCs calculated as follows:

a. $385.20 x number of days unfulfilled in Fibre Broadband Minimum Period of Service / 365 days

12. A disconnection fee of $32.10 is applicable for the disconnection of any Fibre Home Broadband Service at any point in time.

13. The following disconnection fees are also payable in the event you terminate your new StarHub TV Service, Cable Home Broadband Service or Digital Voice Home Service within 3 months of your subscription:

a.     StarHub TV on Cable or StarHub TV on Fibre: $64.20;
b.     Cable Home Broadband: $32.10;
c.     Digital Voice Home: $32.10.

14. The HomeHub Plan with Home Broadband and/or TV on Cable is only applicable to homes connected to StarHub’s cable network with 2-way interactive signal.

15. The HomeHub Plan with Home Broadband and TV on Fibre is only available for fibre-ready and certified residential properties with a fibre terminal point within the property.

16. For HomeHub Plan with Home Broadband and TV on Fibre, you will enjoy free installation of a fibre terminal point if you have no fibre terminal point installed within your premises, for up to15-metres from point of entry to home.

17. The activation fee for Cable Home Broadband Service of $53.50 will apply.

18. The installation fee of $53.50 will be waived for the Cable Home Broadband Service.

19. The activation and installation fee for new StarHub TV Service and Fibre Home Broadband Service will be waived up till a date specified by StarHub in its sole discretion.

20. Digital Voice Home activation fee of $42.80 will be waived up till a date specified by StarHub in its sole discretion.

21. MaxMobile Service SIM activation fee of $37.45 will be waived up till a date specified by StarHub in its sole discretion.

22. MaxMobile Service registration fee of $10.70 applies.

23. HD enabled set-top box is required. Standard rental charges apply.

24. There is a maximum limit of 4 set-top boxes that may be rented for each subscription of the StarHub TV on Fibre Service.  If the number of set-top boxes that you require exceeds the maximum limit, you may still procure them by entering into an additional subscription for the additional set-top boxes

25. MaxMobile 21Mbps (1GB) comes with 1GB bundled data. Excess data usage will be charged at $8.56 per GB. Monthly bill is capped at promotional rate of $85.60 (U.P. $168). Promotion is valid till 31 December 2015, after which your monthly bill will be capped at the prevailing rate of $168.

26. You will need certain Equipment to access our Home Broadband Services, including: (a) Voice-enabled Cable Modem for Cable Home Broadband Service; or (b) Voice-enabled Optical Network Terminal (“VeONT”) for Fibre Home Broadband Service. We will provide  the Voice-enabled Cable Modem or VeONT, as the case may be, to you at no further charge.

27. The value of the Equipment we provide may not be used to offset existing subscription charges or outstanding balances, or exchanged for cash or benefits-in-kind.

28. StarHub will not be responsible for any defects in the Equipment or any items which you may have connected to the Equipment. The Equipment are covered under and subject to the terms of warranty from the relevant manufacturers.

 

HomeHub Voucher

29. By subscribing to the HomeHub Plan, you will, subject to applicable terms and conditions, be entitled to receive from us a HomeHub Voucher each month. We will inform you of the value of the HomeHub Voucher, which shall be determined based on the type of HomeHub Plan you subscribe to.

30. The HomeHub Voucher will be issued upon commencement of your HomeHub Plan.

31. The HomeHub Voucher will be credited into your bill on a monthly basis.

32. The HomeHub Voucher may be used to offset certain Charges incurred by you in relation to StarHub TV services which are over and above the minimum 3 Groups required for the subscription of the StarHub TV services.  We will notify you of such Charges from time to time.  Currently, Charges which may be offset using the HomeHub Voucher are those relating to additional groups of channels, add-on channels and/or add-on groups purchased by you, but excluding Add-on Packs. “Add-on Packs” include without limitation the Box Office Pack, Supreme Box Office Pack, Yu Le Pack, Qiang Dang Yu Le Pack, Thangam Pack, Impian Pack, Manoranjan Pack and Thangam Migai Pack.

33. For video-on-demand services, the HomeHub Voucher may be used to offset Charges for video-on-demand services purchased via your set-top-box only and cannot be used for video-on-demand services purchased via the StarHub TV Anywhere Service or the StarHub TV Anywhere Value Added Service.

34. The HomeHub Voucher cannot be used to offset Charges in relation to any type of television content purchased via the StarHub TV Anywhere Service or StarHub TV Anywhere Value Added Service.

35. The value under your HomeHub Voucher for each month will only be credited and reflected in your bill if there are applicable TV Charges that are eligible for offset in the manner described above. Any unused or remaining value of the HomeHub Voucher will be forfeited and will not be carried forward to the following month.

36. You will be entitled to the full value of your HomeHub Voucher, provided all the Services under your HomeHub Plan remain active in the relevant month during which your HomeHub Voucher is valid. If your HomeHub Plan or any Individual Service thereunder is suspended for any period whatsoever, you will not be entitled to the value of the HomeHub Voucher that is attributable to that period of suspension.

37. The HomeHub Voucher cannot be exchanged for cash or benefits-in-kind, and is non-transferable.

 

HubClub Membership

38. In addition, if you are an existing subscriber or if you subscribe to a new StarHub mobile line, you will be entitled to be a HubClub member. As a Hub Club member, you will also enjoy:

a.    A handset upgrade every 12 months;
b.   Up to 30% savings on your mobile service subscription fees.
c.    10% savings on additional TV charges after deducting value of HomeHub Voucher.

 

StarHub TV Anywhere

39. StarHub TV Anywhere Value Added Service is FREE for all customers till 30 September 2015. You will be required to pay the usual price of $5.35/month from 1 October 2015 onwards. However, data charges at the prevailing rates may apply to mobile subscribers who access StarHub TV Anywhere using various forms of mobile data connections, including without limitation 2G, 3G or LTE connections.

40. In addition, all subscribers to the StarHub HomeHub plans will be entitled to complimentary Disney Movies on Demand until 31 December 2016. Subscribers will be charged $8.56 (incl. GST) from 1 January 2017 onwards.

 

Additional Terms for Premium-Led Promotions (where applicable)

41.  After all your services are activated and installed as described above, you will be issued an Acknowledgement letter / eDM for the collection of your premium. The collection date of your premium is subject to premium availability.

42. You will be required to subscribe to any HomeHub Plan for a minimum period of 24 months from the commencement of your HomeHub Plan (“Premium Minimum Period of Service”). During the Premium Minimum Period of Service, you will, in addition to the HomeHub Plan subscription fees, be required to pay a monthly premium charge (“Premium Top-up Charge”). You will still be liable to pay the Premium Top-Up Charges even if you recontract on another HomeHub Plan during the Premium Minimum Period Service. You will not be required to pay Premium Top-Up Charges after you have fulfilled this 24-month period.

43. Premium Top-up Charges will continue to be charged and billed to you during any period where your HomeHub Plan is suspended.

44. All outstanding Premium Top-up Charges for any remaining period in the Premium Minimum Period of Service will be immediately payable if you are no longer subscribed to a HomeHub Plan for any reason. This requirement is in addition to any applicable ETCs and other fees.

45. You shall not be entitled to downgrade your HomeHub Plan during the Premium Minimum Period of Service.

46. The premium shall be available on a first-come-first-served basis.  StarHub reserves the right to replace the brand and model of any premium with another premium of equal or lower value.

47. Premiums which are not redeemed by the respective stated date will be forfeited.

48. StarHub will not be responsible for any defects in any premium or if applicable, any items which customers may have connected to the premium. All premiums are covered under and subject to the terms of warranty from the relevant manufacturers.

49. We reserve the right to revise any of these Promotion Terms & Conditions at its discretion without prior notice. Use of any service under the HomeHub Plan will constitute acceptance of these Promotion Terms and Conditions and the amendments thereof.

50. These Promotions terms and conditions shall be governed by the laws of Singapore and you and we have agreed to be bound by the exclusive jurisdiction of courts of Singapore. 

 

Others

51. For Cable Home Broadband and Fibre Home Broadband Services, actual bandwidth is dependent on hardware, software, signal strength of the wifi connectivity, Internet traffic and destination server.

52. This Promotion is not available with other discounts, promotions, special packages or offers, unless specified by StarHub.

53. This Promotion cannot be used to offset subscription charges or outstanding balances, and cannot be exchanged for cash or benefit-in-kind and is non-refundable.

54. In the event of a dispute, a customer's entitlement to this Promotion is subject to our sole discretion and final determination.

55. We reserve the right to revise any of these Promotion Terms & Conditions at its discretion without prior notice. Use of any service under the HomeHub Plan will constitute acceptance of these Promotion Terms and Conditions and the amendments thereof.

56. These Promotions terms and conditions shall be governed by the laws of Singapore and you and we have agreed to be bound by the exclusive jurisdiction of courts of Singapore.