SmartSupport for Mobile Phones | Why StarHub Mobile

SmartSupport

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Swap your phone with SmartSupport.

Live your mobile life to the fullest with SmartSupport as your back up plan!

SmartSupport keeps your precious photos, videos and contacts secure through the app and provides a speed dial to your own personal tech expert. With the 4 hour turnaround time* for device delivery, staying connected has never been easier.

For existing SmartSupport subscribers, log in to the SmartSupport online portal.

Features

Device Replacement

Replace or swap your device up to 2 times a year^ with a same or similar device and your replacement device will be sent to you within 4 hours*

Worry-free Data Protection

With StarHub’s SmartSupport, you can back up your content in the cloud storage and restore it anytime. You can even remotely lock your phone and wipe the data on your device to keep personal information protected.

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Tech Support

Our dedicated mobile technical support specialists are always on hand to help solve your device issues online or over the phone.

Terms & Conditions:

^You will be entitled to a maximum of 2 exchanges within a 12 month period, which commences from the delivery date of the first exchange.

*Your replacement device will be delivered to you via courier at a local address within 4 hours if your request is received between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance.

How Does It Work?

Easy and Fast Replacement

Simply speak to our dedicated specialists to initiate a service request and your replacement phone will be in your hands within hours. Delivery to an overseas address can also be arranged. The cost of your replacement device will be based on the prevailing prices and sign-up rate for your current subscription plan.

Powerful Backup Tools

Install StarHub’s SmartSupport App on your phone via the SMS link sent to you after subscribing to SmartSupport. The SmartSupport App provides you with anti-virus functions to keep your device free from malware and threats. And you can remotely backup your contents (photos, videos and contacts), locate your device, and even delete contents from your device.

Help, Anytime You Need It

You can access the interactive guides with step-by-step instructions to help you resolve the most common device issues by logging on to the SmartSupport online portal.

How to sign up?

Step 1

Sign up for the SmartSupport Value-Added Service when you purchase a new mobile at any
StarHub Shop or Exclusive Partner outlet

Step 2

Access the SmartSupport App preloaded in your device or download via Google Play or App Store

Step 3

Log on to the SmartSupport online portal

How Much Does It Cost

Choose from any of these two price plans to suit your needs.

Service	SmartSupport Basic	SmartSupport Plus
Monthly Subscription	$10	$12
Data back up
Remote locate, lock and wipe
Anti-virus & Safe Browsing
Tech Support (Monday to Sunday, daily)

Device Replacement or Swap (Up to 2 times a year^)

Device RRP*	Swap fee	Replacement fee
≤$250	$25	$75
$251 - $500	$50	$150
$501 - $750	$100	$300
≥$751 and above	$130	$500

Note:

^You will be entitled to a maximum of 2 exchanges within a 12 month period, which commences from the delivery date of the first exchange.

*Device RRP is the recommended retail price of your device (excluding GST) on the date you purchased from StarHub.

Terms & Conditions

Learn more

SmartSupport FAQ

Find out more

SmartSupport