SmartSupport for Mobile Phones | Why StarHub Mobile

SmartSupport

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Protect your device with SmartSupport.

Enjoy a worry-free mobile experience, no matter the event or reason.

SmartSupport helps you stay connected with a 4-hour turnaround time* when you swap or replace your device locally! Getting technical support for device issues is now just a phone call away.

With the all-new SmartSupport app^#, you can get tips, tricks and troubleshooting support to help you get the most out of your mobile device^~.

Have a question? Now you can simply text or talk to our Tech Specialists via the app on any day^## with the exclusive Chat or Call^^ feature.

Download the SmartSupport app now.

Features

Device Replacement^

Replacement or swapping of your device is also available at selected overseas destinations.

See all destinations

Tech Specialists

Our dedicated mobile technical specialists are just a few taps away to help solve your device issues via the Chat or Call^^ feature in the app.

How Does It Work?

Easy and Fast Replacement

Simply speak to our dedicated specialists to initiate a service request and your replacement phone will be in your hands within hours. Delivery to an overseas address can also be arranged. The cost of your replacement device will be based on the recommended retail price** (RRP) and your current subscription plan.

Help, Anytime You Need It

Get your questions answered by simply talking or texting our Tech Specialists via the SmartSupport app with the exclusive Chat or Call^{^^} feature.

You can also access tips and tricks to help you get the most out of your mobile device^~.

Start by downloading the SmartSupport app now.

Sign up and get started

Sign up for the SmartSupport Value-Added Service when you purchase a new mobile at any StarHub Shop or Exclusive Partner outlet.

To get the most out of SmartSupport, download the app now.

How Much Does It Cost

Choose from any of these two price plans to suit your needs.

Service	SmartSupport Basic	SmartSupport Plus
Monthly Subscription	$10	$12
Replace or Swap
Tech Support (Monday to Sunday, 9am to 6 pm)

Device Replacement or Swap (Up to 2 times a year^)

Device RRP*	Swap fee	Replacement fee
≤$250	$25	$75
$251 - $500	$50	$150
$501 - $750	$100	$300
$751 - $1,500	$130	$500
>$1,500 and above	$250	$650

Note:

^You will be entitled to a maximum of 2 exchanges within a 12 month period, which commences from the shipment date of the first exchange.

*Your replacement device will be delivered to you via courier at a local address within 4 hours if your request is received between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance.

^~Requires iOS 9.0 or above / Android 5.0 or above.

^^Applicable to SmartSupport Plus customers only.

^#Existing users are advised to download their data backups from older versions of the app, as the backup feature of SmartSupport is discontinued on 1 November 2017.

^##Monday to Sunday, 9am to 6pm.

^**RRP refers to the recommended retail price of the phone (inclusive of GST) at launch date.

Terms & Conditions

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SmartSupport FAQ

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Step-by-step guide to back up data