• Broadband Charges

  • Broadband Charges

No hidden costs.

All Service-Related Charges
Installation Fee
(Per computer connection)
Installation of 3rd Party device┴
(Per device connection)
Delivery Fee
(Per trip to the same service address)
Service Call
Consists of the following charges:
Service Call Base Charge
(Per computer connection. Additional equipment/material costs are extra and quoted on site)
Transportation Charge
(Per trip to the same service address)
Service Activation Fee $53.50
Service Early Termination Charge
(If subscription is less than 12-month)

Reconnection Fee
(Service call fee of $53.50 is applicable if customer requests for re-installation of equipment at customer's premise)
Optical Fibre Termination Point Installation
(High Rise - Condo or HDB)
Optical Fibre Termination Point Installation
Relocation Fee
(Per request to change residential service address.
Advance notice of 2 weeks is required)
Fibre Service Cancellation Charge $235.40 (High rise)
Fibre Service Cancellation Charge
(If before ready-for-service date)
$481.50 (Landed)
Additional Fibre Cable
After initial 15m from fibre entry point (for Pre-COPIF 2013 buildings)
After initial 25m from fibre entry point (for COPIF 2013 buildings)
$2.14 (per 5m)
Equipment Deposit
(Per Fibre Broadband service for use of the Optical Network Terminal (ONT). Applicable only to Long-Term Social Visit Pass (LTSVP) and Passport holders)
Loss or Damage of Equipment
(Per Optical Network Terminal)
Loss or Damage of Equipment
(Per reactivation of each Optical Network Terminal)
Late Payment Fee $5.35
Returned Cheque Fee $5.35


  • Supported devices: Personal Computer, Laptop, Printers, Scanners, Smart Phones, Cameras, Routers (Supported brands: Linksys, D-Link, SMC, 3COM, Netgear, Buffalo & Belkin).

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