• 													Broadband Charges
    						    					

  • Broadband Charges

No hidden costs.

All Service-Related Charges
Installation Fee
(Per computer connection)
$90
Installation of 3rd Party device┴
(Per device connection)
$53.50
Delivery Fee
(Per trip to the same service address)
$12.84
Service Call Base Charge
(Per computer connection. Additional equipment/material costs are extra and quoted on site)
$40.66
Service Call Transportation Charge
(Per trip to the same service address)
$12.84
Service Activation Fee $56.71
Fibre Service Early Termination Charge
(If subscription is less than 12 months)
$385.20

Cable Service Early Termination Charge
(If subscription is less than 3 months)
$32.10
Fibre Service Disconnection Fee $32.10
Voluntary Suspension Fee
(Per broadband service)
$16.05/month (Non-prorated)
Reconnection Fee (For reinstatement of service)
Applicable for involuntary suspension only. A service call of $53.50 is applicable if customer requests for re-installation of equipment at his/her premise.
$16.05
Reconnection Fee (For reconnection to the network)
Applicable for Cable Broadband only.
$214
Optical Fibre Termination Point Installation
(High Rise - Condo or HDB)
$160.50
Optical Fibre Termination Point Installation
(Landed)
$288.90
Relocation Fee
(Per request to change residential service address.
Advance notice of 2 weeks is required)
$120.00
Fibre Service Cancellation Charge $235.40 (High rise)
Fibre Service Cancellation Charge
(If before ready-for-service date)
$481.50 (Landed)
Additional Fibre Cable
After initial 15m from fibre entry point (for Pre-COPIF 2013 buildings)
After initial 25m from fibre entry point (for COPIF 2013 buildings)
$2.14 (per 5m)
Equipment Deposit
(Per Fibre Broadband service for use of the Optical Network Terminal (ONT). Applicable only to Long-Term Social Visit Pass (LTSVP) and Passport holders)
$250.00
Loss or Damage of Equipment
(Per Optical Network Terminal)
$235.40
Loss or Damage of Equipment
(Per Voice-enabled Optical Network Terminal)
$256.80
Loss or Damage of Equipment
(Per reactivation of each Optical Network Terminal)
$85.60
Late Payment Fee $5.35
Returned Cheque Fee $5.35

NOTE:

  • Supported devices: Personal Computer, Laptop, Printers, Scanners, Smart Phones, Cameras, Routers (Supported brands: Linksys, D-Link, SMC, 3COM, Netgear, Buffalo & Belkin).

Next Gen NBN

Eligibility to Apply

Fibre Broadband


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