1. Appointment for the pre-order of the Handset will be subject to your mobile services eligibility for sign up/renewal and is not transferable.
2. Eligible customers will be invited to book their Handsets at staggered timeslots.
3. Booking of Handsets for each timeslot is on a first-come-first-served basis and subject to stock availability.
4. Once your booking form is submitted successfully, you will not be allowed to make any changes or resubmit another form.
5. Only 1 booking is allowed per NRIC/FIN and email address. Multiple bookings made with the same NRIC/FIN and/or email address will be voided.
6. In the event that you are not available to receive the Handset you have booked (and accessories, if applicable) at the chosen delivery date and time slot or if it is not collected within your selected date & timeslots, we shall reserve the right to forfeit your Handset and to release the same to other Customers. StarHub shall have no liability to you under such circumstances.
7. All premiums are only available while stocks last. StarHub reserves the right to substitute any premiums with another item of similar value subject to availability of stocks.
8. The Early Recontract Scheme is applicable to you if you are renewing your mobile service between the 13th to 21st month of your mobile contract. If you do so, you will be subject to an Early Recontract Fee of $300.
9. Customers holding Student Passes, S Passes or Work Permits are required to pay a deposit of amount between $200 and $800 for their postpaid mobile sign-up.
10. A SIM card activation fee of $37.45 and a one-time mobile service charge of $10.70 for all new subscriptions to our mobile service voice plans will apply (for the main line). For renewal of your mobile line with a NEW TriSIM card, an activation fee of $37.45 applies.
11. The applicable handset pricing for the Handset is conditional on your signing up for a 2-year StarHub Mobile voice and data subscription contract.
12. For the booking, you might be required to make the full payment online for the Handset, any accessories that you may purchase, registration/activation fees for SIM card, Early Recontract fee and a deposit (if applicable).
13. Once the booking of the Handset is confirmed and online payment is successful, no refund and changes to order can be made.
14. All outstanding balance(s) of your account(s) with StarHub and/or its Affiliates must be paid in full prior to booking for the Handset.
15. Trade-in of mobile handset/device will not be applicable for this online booking.
16. StarHub Rewards and Gift vouchers are not applicable for this online booking.
17. Credit card payments not available at some StarHub Exclusive Partners outlets. Only Cash/Nets payments are accepted.
18. StarHub General Terms and Conditions, as well as terms and conditions for mobile services sign up, promotional and info-communication service apply. Please refer here.
Delivery Option Terms & Conditions:
1. Subscriber must be present in person with a print out of the order email confirmation and original NRIC/FIN during delivery to receive the Handset and sign the mobile service contract, otherwise the delivery will be aborted.
2. Delivery is within main Singapore island only.
3. Reschedule of delivery will be allowed at a charge of $12.84 per truck roll. Notwithstanding such arrangement, StarHub gives no assurance to you that Handset for which payment has been made and which remain undelivered after the agreed delivery date, remain in stock.
4. In the event that additional deposit is required, we may schedule (or re-schedule) your delivery to allow for the deposit collection.
5. Your 2-year mobile contract and selected subscription fees will commence from the selected delivery date.
6. StarHub may, at its sole discretion, engage services of third party vendors to provide delivery services. Upon confirmation of order, you have acknowledged and agreed on the potential disclosure of your personal data to such third party vendors for the provision of delivery services.
7. Delivery time could be affected due to unforeseen traffic and/or bad weather conditions
8. StarHub reserves the right to reject any order, by notification and shall have no liability to you under such circumstances.
Collection Option Terms & Conditions:
1. Subscriber must be present in person with the order email confirmation and original NRIC/FIN during collection of Handset and sign the mobile service contract, otherwise the collection will not be fulfilled.
2. Only 1 booking is allowed per NRIC/FIN and email address. In the event that multiple bookings are made with the same NRIC/FIN and/or email address, the booking made under the collection option will be voided.
3. CIS customers are to present their staff pass during collection of handset to enjoy CIS benefits.
4. Collection of Handset venue is only applicable to the location that you have chosen during the booking. No changes of collection venue is allowed.
5. Changes to the model colour and capacity of Handset is not allowed during collection.
6. In the event that additional deposit is required, payment will be collected during collection of Handset, otherwise the collection will not be fulfilled.
7. Your 2-year mobile contract and selected subscription fees will commence from the collection date.
8. StarHub reserves the right to reject any order and shall have no liability to you under such circumstances.