Products & Solutions

Innovation has always been our pride at StarHub. Differentiation set us apart from the rest. And our services delight customers. The Products & Solutions provides every individual, families and businesses with simple solutions for the best information, communication and entertainment experiences. Our team constantly searches for passionate individuals with a unique balance of creativity, business common sense, effective project management, and team spirits.

Customer Service

StarHub Customer Service is the eyes, ears and heartbeat of the organization. We have a passion for listening and a desire to provide what our customers want. Our role is to evoke an emotional attachment to the StarHub brand. We work towards delivering consistent, intentional, differentiated and valuable service to our customers across all touch points – over the phone, on-site and in the service centres.

Content

Content Services is the heartbeat of StarHub's entertainment offering. We are responsible for acquiring, aggregating and creating compelling content for our wide variety of viewers. All on-air material including programs, advertisements and promotions are the responsibility of Content Services.

Sales

Sales Division oversees the business development for the company's products and services for the corporate, consumer and SME markets. In addition, it also includes overseeing the distribution channels (including StarHub Shops, resellers and direct sales) and handset merchandising. We listen attentively to our customers' needs to exceed their expectations and build long-lasting and mutually beneficial partnerships with our customers.

Marketing

StarHub's full suite of entertainment and info-comms services presents a unique career opportunity for young, highly motivated marketers seeking to grow and contribute in a dynamic, fast-paced industry. Individuals with a passion and drive to excel will be part of a team that provides a unique platform for a holistic experience covering the various marketing disciplines such as strategic brand management, CRM, loyalty and retention management and segment marketing.

Corporate Services 1

Legal & Secretariat
The key role of Legal and Secretariat is to know the rules, and help StarHub to abide by and use those rules. Our team of lawyers provides prompt and professional legal support to our business to structure the deals, negotiate and draft agreements and close the transactions. As for Secretariat, we support Chairman and our Board of Directors, and are tasked with ensuring timely tendering of information to them, so that they can make strategic decisions for StarHub.

Human Resource
People resources are crucial to any organisation's success. At StarHub, we regard our people as one of our key competencies as we continue to excel on the business front. The key function of HR department is to ensure that the Company has the right resources and relevant competency and skills to support its business growth and sustainability, and that our team is equipped with the tools to excel in the marketplace.

Corporate Communications & Investor Relations
The Corporate Communications and Investor Relations team are the official spokespersons for the company. We ensure that the company's policies, activities, product/service launches, innovative disposition and financial performance are appropriately positioned and aligned in the eyes of the general public, the investors and the media. We also ensure that the reputation of the company is constantly maintained.

Government & Strategic Affairs
The Government & Strategic Affairs is responsible for StarHub's relationship with our regulators, and for the handling of our regulatory issues. Because of this, regulatory work is always challenging, always different, and always important.

Information Services & Business Excellence

Information Technology is a fundamental building block in delivering cutting edge Info-Communications products and services. In StarHub the Information Services team works hand-in-hand with our business partners and users to deliver support for innovative services, excellent customer care and operational excellence to support StarHub business growth.

Business Excellence refers to outstanding practices in managing the organization and achieving results based on a set of fundamental concepts (Leadership, Planning, Information, People, Process, Customer, Results) which are driven by Innovation and Learning. Business Excellence exists to benefit and refresh everyone by means of using process and technology with simplicity and clear communication to help in the delivery of quality products and services.

Network Convergence & Ops Services plan and deploy applications platform based on overall StarHub commercial strategies with the aims of minimize service deployment costs and increase network efficiency. Establish operational procedures to ensure StarHub Networks are operating in an efficient and optimum level, with the 24 x 7 operational center we ensure uninterrupted service to our customers.

StarHub Integrated Network Engineering (SHINE)

At SHINE we are responsible for the design & operation of StarHub's fixed, mobile, broadband & cable networks. International carrier relations & domestic wholesale services are also integral parts of SHINE, which focus on the provision of communications infrastructure, facilities & services with other carriers & service providers.

We need professionals, equipped with the right attributes, to build & shape the future of our Info-communications industry.

Corporate Services 2

The Finance Division is responsible for Capital Funding, Financial and Risk Management Staff Resourcing, Financial Planning and Reports to support StarHub to achieve growing shareholders returns and continued growth in our businesses. We are also the champion of Compliance, Risk Management and Corporate Governance to ensure StarHub organisation conducts businesses professionally and our management practices are always with integrity, risk managed and supports organisation continuity. We ensure that SGX and Regulatory Policies are complied with.