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The Copyright Act, Chapter 63 of Singapore (Copyright Act), as supplemented by its subsidiary legislation, provides limitation of liabilities for Network Service Providers (NSPs) such as StarHub based on various functions carried out by the NSPs (for example, routing of or storage of data).
As long as the copyright infringements occur in the various conditions and the NSP has complied with certain conditions imposed by the Copyright Act, the NSP will not be liable in monetary damages to copyright owners. Such conditions include the requirement to take reasonable steps to remove or disable access to the infringing material, upon receipt of the prescribed take-down notice from the copyright owner. In certain scenarios prescribed by the Copyright Act, after the infringing material has been removed or disabled, the NSP is required to take reasonable steps to notify the person who made it available so that such person can decide whether to serve a prescribed counter-notice requiring the NSP to restore the material.
Therefore, if you discover any copyright infringement of your material, you may send a valid take-down notice to StarHub's Designated Person (at the contact address listed below) in accordance with the Copyright Act. Upon receipt of a valid take-down notice, StarHub will take reasonable steps to remove or disable access to the material in accordance with the Copyright Act.
In certain scenarios prescribed by the Copyright Act, after the infringing material has been removed or disabled, StarHub will take reasonable steps to notify the person ( Respondent ) who made it available. If the Respondent send a valid counter-notice to StarHub's Designated Person (at the contact address listed below) within the prescribed time period and in accordance with the Copyright Act, StarHub will take reasonable steps to restore the material (if it is technically and practically feasible to do so) in accordance with the Copyright Act, UNLESS the copyright owner commences court proceedings to prevent the restoration of the material and StarHub is informed of such proceedings.
StarHub's Designated Person
All take-down notices and counter-notices must be sent to:
StarHub Abuse Response Team
2B/2C Ayer Rajah Crescent
or email to: firstname.lastname@example.org
Please note that StarHub's Designated Person should only be contacted for notifications under the Copyright Act and not for general or other queries.
Prescribed Take-down Notices and Counter-notices
PLEASE NOTE THAT STARHUB WILL ONLY ACT UPON RECEIPT OF A VALID TAKE-DOWN NOTICE OR COUNTER-NOTICE, IE: THE NOTICE OR COUNTER-NOTICE MUST BE IN THE FORM PRESCRIBED BY THE COPYRIGHT ACT AND SENT TO STARHUB IN ACCORDANCE WITH THE COPYRIGHT ACT. STARHUB RESERVES THE RIGHT NOT TO ENTERTAIN ANY CORRESPONDENCE IF THE TAKE-DOWN NOTICE OR COUNTER-NOTICE IS INVALID.
The prescribed take-down notice to be sent to StarHub by the copyright owner must substantially contain, inter alia, all of the following information:
The prescribed counter-notice to be sent to StarHub by the Respondent must substantially contain, inter alia, all of the following information:
UNDER THE COPYRIGHT ACT, IF A PARTY IS FOUND TO HAVE MADE A FALSE STATEMENT IN HIS TAKE-DOWN NOTICE OR COUNTER-NOTICE, HE WOULD BE LIABLE IN DAMAGES TO ANY PARTY WHO SUFFERS ANY LOSS/DAMAGE AS A RESULT OF THAT NOTICE. IN ADDITION, IF CONVICTED, HE CAN BE FINED UP TO S$10,000 OR BE SENTENCED TO IMPRISONMENT FOR A TERM NOT EXCEEDING 2 YEARS.