Facts

Mobile Service Statistics

Compliance Report for Q1/2013

StarHub has met all applicable QoS standards required by IDA.

PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS)
	Jan	Feb	Mar
No. of Complaints	43	39	29
a) Company Policies/Procedure	2	2	3
b) Services/Equipment Prices	0	0	1
c) Quality of Service/Equipment	32	31	17
d) Customer/Technical/After Sales Support Services	2	4	3
e) Billing and Payment Issues*	7	1	5
f) Others	0	1	0

* Includes both domestic and international services for mobile originated calls