You are in:

StarHub >  Support  >  General  >  Rewards  >  Platinum Club Terms & Conditions  >  General

Platinum Club Terms & Conditions

General

  1. Enrolment to the Platinum Club program is open to selected StarHub residential customers and is strictly by exclusive invitation from StarHub. Residential customers invited by StarHub to enroll to the Platinum Club program shall be referred to as a "Platinum Club member".
  2. StarHub has sole and absolute discretion to determine enrolment to the Platinum Club program by StarHub residential customers. Among other factors, enrolment will be based on residential customers:
    • Subscribing to at least one of following StarHub services: post-paid Mobile services, StarHub TV services and/or MaxOnline services; and
    • Achieving an average monthly expenditure of at least S$350 for a consecutive 6-month period.
  3. "Monthly expenditure" as referred to in paragraph 2(ii) means recurring expenditure on the StarHub service(s) as reflected in the monthly invoice issued by StarHub to residential customers and excludes ad-hoc charges such as:
    • Goods and Services Tax;
    • Bill reminder fees;
    • Waivers made due to bill adjustments; and
    • All penalty related charges relating to downgrading or termination of service(s) such as Early Termination Charge (ETC), One-Time Charges (OTC) and Other Credits and Charges (OCC).
  4. Person(s) residing with a Platinum Club member and using the same service address as such Platinum Club member to subscribe for StarHub service(s) will be automatically invited for enrolment to the Platinum Club program together with such Platinum Club member, and shall hereinafter be referred to as a "Platinum Club family member".
  5. A Platinum Club member's and Platinum Club family member's membership to the Platinum Club program is valid for one calendar year from the date of StarHub's invitation, subject to renewal.
  6. The StarHub service(s) which Platinum Club members and Platinum Club family members subscribed to must be active at all times during the membership period.
  7. For a Platinum Club family member to maintain his/her membership to the Platinum Club program, he/she must maintain the same service address as the relevant Platinum Club member at all times during the membership period.
  8. Enrolment to the Platinum Club program is not applicable to StarHub business customers, customers on any corporate or special bulk schemes and/or StarHub employees.
  9. Membership to the Platinum Club program and all privileges and benefits there under are not transferable.
  10. StarHub shall not be liable in any circumstances for any losses, expenses, damages, claims, liabilities or costs suffered or incurred by any Platinum Club member and/or Platinum Club family member arising out of or in connection with his/her membership to the Platinum Club program.
  11. StarHub makes no warranty, express or implied, with respect to the benefits and privileges conferred under the Platinum Club program.
  12. Platinum Club members and Platinum Club family members may visit www.starhub.com/platinumclub for a list of the privileges and benefits conferred under the Platinum Club program at the time.
  13. StarHub's decision on all matters relating to Platinum Club program (including, without limitation, a customer's eligibility to enroll in the Platinum Club program) shall be final and conclusive.
  14. StarHub reserves the right to amend the above Terms and Conditions at any time and without notice. Enjoyment of the privileges and benefits conferred under the Platinum Club program by a Platinum Club member and a Platinum Club family member will constitute his/her acceptance of the above Terms and Conditions and any amendments thereof.
  15. All of StarHub's Service Specific Terms and Conditions and the General Terms and Conditions, which can be found at www.starhub.com, shall apply.
p_platinumclub_logo