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Billing Enquiries

i-SMS

FAQs

  1. What is i-SMS about?
    This is an interactive Short Message Service (i-SMS) that updates StarHub customers on outstanding balances under their StarHub Cable TV and/or Broadband accounts. The interactive system allows us to bring our customers greater convenience in accessing details on payment and outstanding balances.

  2. Why am I receiving an i-SMS notification?
    Notifications are sent to customers with outstanding balances under their StarHub Cable TV and/or Broadband accounts.

  3. Why do I have to enter my NRIC number?
    We require your NRIC number for verification purposes and to facilitate retrieval of your customer records.

  4. I received an SMS informing that StarHub has a message for me and asking me to reply with my NRIC number. Is this a scam?
    Dear Customer, we would like to assure you that this is a valid message which is part of our efforts to notify subscribers on their account balance. You will receive this SMS if there is an accumulated overdue account balance which you may have overlooked due to your busy schedule.

  5. Why do I need to reply to the number reflected in the message?
    When you reply to the number (9024 9993), you will be provided with the StarHub account number for your Cable and/or Broadband services and the overdue amount in your account.

  6. Is the number reflected in the message genuine?
    Yes, the number reflected in the message is genuine. After you have replied to the number with a matching NRIC number, you will be provided with the StarHub account number for your Cable and/or Broadband services and the overdue amount in your account.

  7. Is the message chargeable if I reply to the number reflected?
    Yes. Normal SMS charges will apply or an SMS will be deducted from your SMS bundle (whichever is applicable).

  8. What will happen if I do not reply immediately?
    The details of the notification will be kept in the interactive system for approximately three (3) days. If you respond after three (3) days, you will not receive information on the outstanding balances under your StarHub Cable TV and/or Broadband accounts, and will receive a note informing you that the message from us has expired.

  9. Why am I receiving i-SMS when I have already made payment?
    This is due to the difference in timing between the issuance of the interactive Short Message Service (i-SMS) notification and the update of payment information in our system. Please ignore the notification if payment has already been made. We apologise for any inconvenience caused.

  10. How do I benefit from using the i-SMS service?
    The interactive Short Message Service (i-SMS) service allows us to bring our customers greater convenience by providing information on payment and by allowing our customers to access details on the outstanding balances under their StarHub Cable TV and/or Broadband accounts efficiently.