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Terms and Conditions

i.Mail

Service Specific Terms and Conditions for i.Mail Service

  1. Definition
    • "Services" refer to the i.Mail Service and Virtual Email Service provided by StarHub Online Pte Ltd
      (Reg. No. 200501897Z) as well as any associated or ancillary services and products which we may provide to you;
    • "Customer Domain Names" means the names of the domains through which we provide the Virtual Email Service;
    • "Domain Names" means the Customer Domain Names and the StarHub Domain Names;
    • "Email" means any SMTP message sent or received via the Services;
    • "Email Addresses" means the addresses at which you will receive and send Emails, which are assigned to you by us as part of the Services; and
    • "StarHub Domain Names" means the names of the domains, including the starhub.net.sg domain name, through which we provide the i.Mail Service.
  1. Minimum Period of Service
    • Unless otherwise stated, the Minimum Period of Service is 3 months from the date on which your
      Email account is first activated.
    • Upon expiry of the Minimum Period, your subscription to the Services shall renew automatically
      for successive periods of 12 months each unless otherwise terminated in accordance with our
      General Terms & Conditions.
  1. Charges
    • Charges for 12 months' subscription to the Services shall be paid in advance at the start of each
      12-month period, that is upon your initial subscription to the Services and at the start of each subsequent 12-month period thereafter.
    • Charges for the Services may be billed together with such other services as we may provide to you.
    • Besides the monthly subscription Charges, you shall pay such activation, provision and other fees
      and charges as we may impose from time to time.
    • The Charges for the Services do not include any mobile data, broadband or any other data or transmission fees or charges that you may incur in accessing or using the Services.
  1. User Names, Passwords and Email Addresses
    • Your user names, passwords and Email Addresses are subject to our approval, at our absolute discretion.
    • We reserve the right to refuse, change and cancel such user names, passwords and Email Addresses as we deem fit at our absolute discretion.
    • Without prejudice to the generality of the foregoing, we reserve the right to refuse, change and
      cancel user names, passwords and Email Addresses which are unavailable, obscene, insulting, inappropriate or objectionable.
    • Once your subscription to the Services and/or your account is terminated, we may assign your user name, password and Email Address to another customer and you may not be assigned your former user name, password and Email Address even if you reactivate your subscription and account.
    • You will not have any rights to the StarHub Domain Names or such user names, passwords and
      Email Addresses as we may assign to you, except for the sole purpose of using the Services in accordance with the terms and conditions governing your use of the Services. You cannot attempt
      or agree to sell or transfer these user names, passwords, Email Addresses or the StarHub Domain Names to anyone else. You must not apply or try to apply for registration of these user names, passwords, Email Addresses or the StarHub Domain Names, whether as trademarks or any other intellectual property or otherwise, whether on their own or together with any word, number or mark.
    • We may, for commercial, operational or technical reasons or compliance with any requirement of the relevant Regulatory Authority or other authority, withdraw or change the Domain Names and/or any user names, passwords or Email Addresses allocated to you. However, we will endeavour to give you reasonable notice in this event.
  1. Virtual Email Service
    • You shall take all such steps as may be necessary to ensure that you have the right to use the Customer Domain Names, including registering (and maintaining the validity of such registrations)
      the Customer Domain Names with the relevant registries/authorities.
    • Upon our request, you shall produce to us such evidence of your right to use the Customer Domain Names as we may require.
  1. Content
    • We reserve the right to access and monitor the Content accessed, transmitted or created through or using the Services to the extent necessary to maintain security, public order or ensure compliance with the relevant terms and conditions, laws and regulations.
    • You are advised to back-up all important Emails, Content, contact information, files and other data.
      We will not be responsible for any corruption, loss or deletion of your Emails, Content, contact information, files and other data.
    • We reserve the right to delete or purge the Content, your Emails, contact information, files and any other data contained in or accessed through the Services upon the termination of your subscription
      to the Services and/or your account.
  1. Equipment and Software
    • You are responsible for ensuring that your computer, laptop equipment, handheld devices and other related accessories and all equipment and software used by you are compatible and may properly function and operate with the Services and any Software which we may provide to you. You acknowledge and accept that certain devices, equipment, accessories and software are not compatible with or supported by the Services and Software.
    • You acknowledge and agree that it is your responsibility to back up all data, software, files and
      other information stored on your computer disks, storage devices and/or drives before you use the Services and Software.
  1. Additions, Changes & Cancellations
    • We may from time to time withdraw, suspend or change the Services or any part thereof, including the Domain Names, the storage size of your mailbox and any other features or functions of the Services.
    • We may, from time to time, provide new functions and features to you at such additional fees or charges as we may decide.
    • We reserve the right to amend the StarHub General Terms and Conditions as well as other Service Specific Terms and Conditions governing the Services, including the terms and conditions set out herein (including pricing) at any time and without notice. Use of the Services will constitute
      acceptance of these terms and conditions and any amendments thereof.
  1. Liability
    • The Services and Software are provided on an "as is" and "as available" basis and you agree that
      you use the Services and Software or rely on any Content obtained through the Services and Software at your sole risk. We expressly disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent allowed by law. No advice or information
      whether oral or written, obtained by you from us or through the Services or Software will create
      any warranty not expressly set out in this Agreement.
    • We will not be held responsible for any interruption, disruption to or deterioration in the quality,
      reliability or accuracy of the Services or any technical issue which may arise from or in relation to
      any Equipment, hardware or any software that you may use to access the Services or Software.
    • We will not be held responsible for any failure, loss/lack of function or performance degradation in
      any application, computer, laptop equipment, handheld device or other equipment or software used
      by you as a result of or in the course of your access to or use of the Services or Software.
    • We will not be held responsible for any loss, alteration, or corruption of any data, files, information and/or software as a result of or in the course of your access to or use of the Services or Software.
    • We will not be held responsible for any viruses, worms, trojan horses, time bombs, cancelbots or
      any other harmful, damaging or destructive programs which may be transmitted to or downloaded
      onto your computer, laptop equipment, handheld devices or any equipment or software used by you, as a result of or in the course of your access to or use of the Services or Software.
  1. You may continue to use and access the Services after the termination of the Infinity Plan and the Infinity Family Access Plan by signing up a new subscription for the Services.
  1. You shall abide by and comply with all such terms and conditions as may be imposed by any third party service providers whom we may engage or work with to provide you with the Services.
  1. Your use of the Services is subject to the StarHub General Terms and Conditions as well as other Service Specific Terms and Conditions governing the Services, including the terms and conditions set out herein.
    In the event of any inconsistencies between the other Service Specific Terms and Conditions governing the Services and the terms and conditions set out herein, the latter shall prevail.
  1. Save where expressly stated otherwise, the words contained herein shall have the same meanings as those assigned to them in the StarHub General Terms and Conditions and the relevant Service Specific Terms and Conditions, as may be appropriate.