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Wireless Broadband

Network Management

  1. What is Network Management?
    It is a methodology/tool commonly used by service providers to ensure network resources are made available to all users so that the majority of users will get a more equitable share of bandwidth.

  2. Why is it necessary to have Network Management?
    Network Management is necessary to ensure no protocols, applications, or users should dominate the finite network resources, and affect the majority of the users. As a result of network management, the majority of users will enjoy a better and more consistent surfing experience.

  3. How does it work?
    Network management is applied only to users with very high P2P activities. For the typical broadband user, network management greatly improves their Internet experience. For example, end users who perform normal web-surfing and video-streaming will be allocated additional bandwidth, relative to an environment without network management.

  4. How is the heavy user being managed or moderated?
    The network management policy is applied to ensure no protocols, applications, or user should dominate the finite network resources. Users accessing applications such as P2P, will find that their data or file transfer might slow down. The Internet traffic is not dropped but is prioritised to allow other users to have a fairer use of the finite network resources. The user will still be able to access the Internet, but transfer of data may take longer during these peak periods.

    For more information, please refer to StarHub’s Network Management policy.

  5. What can cause heavy Internet usage?
    It may be caused by P2P applications that generate huge amount of traffic. These applications can be running from desktop, notebook, tablet computer, or any specially designed devices/gadgets connected via wired or wireless broadband, and download huge amount of data.

  6. How can I stop this heavy usage?
    You will need to close these P2P applications and terminate the associated background processes in the PC. Do switch off the P2P gadget/devices if there is any.

  7. If I detect my speed is slower, is this due to traffic shaping/network management?
    You should not be affected if you are using the internet for normal web-surfing or video-streaming. The network management policy is applied to ensure no protocols, applications, or user should dominate the finite network resources. Users accessing applications such as P2P, will find that their data or file transfer might take longer to complete.

    There are many other factors that can affect download speeds, including but not limited to, heavy Internet usage by other PC or (over-the-top) devices etc in the same home network, the configuration of your PC, the servers that users are accessing, other network or server conditions that are beyond StarHub's network or control.

  8. How can I check what speed I am getting?
    You can perform a speed test using our dedicated speed test utility at http://utilities.starhub.com/conexon/en/UtilitiesStartFrame.jsp

  9. Why the Network Management was not brought to my attention at the point of purchase?
    StarHub will implement policies from time to time as part of our network management efforts. StarHub subscribers are encouraged to check our website regularly for updated information.

  10. What does IDA has to say about your Network Management Policy?
    IDA recognises the need for service providers to implement network management, optimise and manage network resources. You may wish to refer to IDA’s website for more information.

  11. How do I know if I am a heavy P2P user?
    The network management policy manages usage on a group of multiple protocols level including P2P to ensure that no protocol, application or user should dominate the finite network resources. It does not track if you are a heavy P2P user. You may wish to check if there is any P2P set-up in the desktop, notebook, tablet, or any specially designed devices/gadgets that are connected to your modem, wirelessly or wired.

  12. How do I know if my connection is being managed by your network management policy?
    Network management is only implemented during peak surfing hours (6pm to 2am on weekdays and 11am to 2am on weekends).

    You should not be affected if you use the Internet for normal web-surfing or video-streaming. The network management policy is applied to ensure no protocol, application or user should dominate the finite network resources.