General

1. What is MaxMobile Elite?
   MaxMobile Elite is a new MaxMobile Unlimited DataPack plan. It is price at $118 per month. It offers you download speed of up to 21Mbps and upload speed of up to 5.76Mbps.

Product Features & Benefits

1. What are the benefits in using MaxMobile Elite?
   • Mobile broadband capability
     - Access to the Internet while on the move.
   • Unlimited access
     - Customers can enjoy unlimited data access (only eligible for local data usage)
   • Roaming – Prevailing roaming charges are applicable
     - With MaxMobile Elite, you can access information while roaming. (To enjoy International Roaming (IR) Data, you will need to activate IR via 1633 or at our StarHub Customer Service Centres.
   • SMS/MMS
     - You can utilise SMS/MMS features for this plan and charges will be on prevailing rates.
2. Can I sign up for MaxMobile Elite as a Value-added Service (VAS) on top of my existing VAS?
   No, currently this service only available for 3G DataPack.
3. How will I be charged if I use data access overseas?
   The prevailing roaming data charges apply. For more information please click here.
4. Can I sign up any Value-added Service for the MaxMobile DataPack?
   Yes, you may sign up any Value-added Service that is applicable for our DataPack. E.g. you can apply International Roaming as a Value-added Service. A registration charge of $10.70 is applicable.

Pricing

1. What are the subscription-related charges for MaxMobile Elite?
   For new MaxMobile Elite sign-ups, there will be a one-time registration fee of $10.70 and the SIM card charge of $37.45.

Eligibility / Terms & Conditions

1. Who is eligible to sign up for MaxMobile Elite?
   A. This plan is available for new and existing customer with NRIC & BRN.
2. I am currently a CIS Customer enjoying CIS discount. Am I eligible to sign up for MaxMobile Elite DataPack and enjoy Hub Club discount?
   You may sign up for MaxMobile Elite. However, you will not be eligible for Hub Club discounts.

Equipment & Technical Pre-requisites

1. What are the minimum requirements if I sign up for 3G MaxMobile Elite data plan?
   You will need to have a 3G data SIM card and a HSPA+ mobile broadband modem.

Promotions

1. Can I purchase the mobile broadband modem at subsidized price (i.e. discounted price from the retail price) if I intend to subscribe to MaxMobile Elite Data plan?
   We do not sell the mobile broadband modems at a discounted price at the moment. However, if you sign up for the promotion with us, you will get the mobile broadband modem free.
2. What are the available promotions?
   For MaxMobile Elite, customers will get the mobile broadband modem free with each sign-up with a 24 months contract.
   
   Alternatively, if you are a existing MaxOnline subscriber, you will enjoy 50% off your MaxMobile Elite monthly subscriptions.
   
   For more details about the promotions, please click here.

Sign-up & Fulfillment

1. How can I sign up for MaxMobile Elite?
   You can sign up at any StarHub Shop, StarHub Exclusive Partner or call 1630. For a list of these resellers, please click here
   
   Do note that you can call 1630 for a new sign-up with contract or recontract your DataPlans Only.
2. Can I subscribe to MaxMobile Elite via your website?
   Yes, you can sign up here.

Rewards & Loyalty

1. My account is under GIRO recurring payment mode. Will I be given the Free 100 GIRO SMS?
   No. Free 100 GIRO SMS is not applicable for MaxMobile dataplans.
2. Will I be awarded StarHub Rewards Monthly Points for my payments for MaxMobile Elite plans?
   Yes, StarHub Rewards Monthly Points will be given.
3. Am I eligible for Hub Club membership?
   Yes, if you have 3 active services with StarHub, i.e. MaxOnline, StarHub TV and MaxMobile Data plan and all 3 services are registered under your name, NRIC/FIN and residential address, you are eligible for Hub Club membership.
4. Will I enjoy Hub Club discounts on MaxMobile Elite monthly subscription?
   No, you will not be enjoying the Hub Club discount.
5. Am I eligible for Hub Club Discount together with CIS discount on MaxMobile Elite?
   No, Hub Club Discounts and CIS discounts are mutually exclusive.
6. Can I use my StarHub Rewards Monthly Points to redeem MaxMobile Elite subscription?
   No, it is not available for redemption.

Modification of Service

1. Can I Re-contract under MaxMobile Elite Plan?
   Yes, you can re-contract under the MaxMobile Elite.
2. Do I enjoy handset subsidy if I re-contract under your MaxMobile Elite plan?
   You can call 1633 or visit our Online Shop. It depends on the prevailing promotion that we have.
3. Currently I do not have any contract on my MaxMobile Surflite/MaxMobile Ultimate data plan, can I upgrade to your MaxMobile Elite Plan?
   Yes. You may upgrade to MaxMobile Elite data plan.
4. Can I upgrade to MaxMobile Elite if my MaxMobile SurfLite/MaxMobile Ultimate plan is currently under an existing contact?
   Yes. You may upgrade to MaxMobile Elite. However, you will have to fulfill any remaining contractual period from the MaxMobile SurfLite/MaxMobile Ultimate plan on the upgraded MaxMobile Elite plan.
5. I am currently a MaxMobile Elite customer. Can I downgrade to MaxMobile SurfLite/MaxMobile Ultimate?
   Yes. You may downgrade to MaxMobile SurfLite/ MaxMobile Ultimate however you will be subjected to a downgrade penalty of $200 if you are on contract.
6. What will happen to my MaxMobile service during the Upgrade/Downgrade or change of dataplan process?
   Your request will be completed within 3 working days. Please note that during this period, you may experience service disruption. (ie. You will not be able to access the Internet). Please also note that Gee phonebook records will not be accessible during this period.