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Facts

Statistics of Feedback

Statistics of Feedback for StarHub Online: October - December 2012

A) Total number of compliments per thousand received per month:
Oct 0.37
Nov 0.22
Dec 0.11


B) Total number of complaints per thousand received per month:

Oct 0.17
Nov 0.19
Dec 0.16


C) Breakdown of Complaints by Complaint Types per month:
S/N Details Oct Nov Dec Total
1 Company Policies / Procedures 5 6 5 16
2 Services / Equipment Prices 0 0 0 0
3 Quality of Service / Equipment 73 78 66 217
4 Customer / Technical / After Sales Support Services 34 42 38 114
5 Others 3 7 4 14

Total 115 133 113 361